Babies & Children

Review: I ordered two pairs of childrens shoes from this company's website on May 30. My credit card was charged for both pairs and a shipping charge for both pairs. I only received one pair (not the pair I ordered). I sent an e-mail to the contact e-mail listed on the website, no response. I called the company a week ago and they said that I should receive the second pair of shoes within the week. I have not received the second pair, there has been no refund to my credit card and when I try to call the company, the phone number is disconnected or no longer in service.Desired Settlement: My credit refunded for the shoes not received plus half the shipping charge.

Business

Response:

I have refunded the customer the cost of the shoes plus shipping. I thought her order had already been fulfilled. The shoes she ordered I had drop shipped from the company, but I did not know that the one pair had not gone out. We both knew there would be a delay but I did not think it would be this long. The customer has been very gracious in this manner and I apologize for the problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The complaint has been resolved. Regards,[redacted]