Azcarsandtrucks.com

The explanation given for the unauthorized charge for $is patently untrueI never agreed to or was offered a "newsletter" subscription prior to or after agreeing to pay $for an ad placementI was notified by the owner herself that the charge was made by mistake by an employee of hersI have kept the voicemail message explaining thisI cancelled the credit card which was charged, explicitly because of my concern that she would further abuse itThis caused quite some inconvenience in re-arranging various automatic payments which I used that card forFor that reason, I will not provide the new card number for her to credit back my refundFurther, January is not a reasonable time for me to wait, given that the taking was unauthorizedA bank cashier check mailed to me is the desired payment formMy desired outcome is that this all be rolled back as if she had never called me in the first placeI also want my truck ad removed from [redacted] The truck is now consigned to an auction house and is no longer available for private sale

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[In the response from the business, they implied they would issue the newsletter on August 15, It is now September 4, and still no newsletter I signed on with them for a Spring/Summer newsletter Anytime I inquire, it is just another excuse, another delay Now they say they are redisigning it When I signed on it was supposed to be issued in May It appears if they publish at all it will be a Fall/Winter newsletter They took my money in good faith, it is about time they do as they promised.Regards, [redacted]

Hi : Mr [redacted] received a copy of the last newsletter that we issued prior to listing his vehicle His comments regarding the truthfulness of the existence of our newsletter is libelous This individual needs to immediately cease and desist displacing his anger upon me regarding his efforts to sell his truck We list vehicles until they are sold and there are absolutely no refunds I do not know what is motivating Mr [redacted] , but we do not provide our mailing lists or other private business information to the public Mr [redacted] , along with a few other Customers, have harassed me relentlessly regarding the delay of this newsletter There were very good reasons for the delay, and we reserve the right to determine when or if we issue any newsletter Market conditions, personal illness and temporary staffing problems have caused the delay of the Winter/Spring newsletter Mr [redacted] has been told this on numerous occasions For example, I experienced a hypertensive crisis in May that took until early July to stabilize, and yes, I agree that I did not handle his repeated phone calls and email messages as efficiently as I could have Without getting into any explanation, which clearly met with deaf ears, based on this individuals perception of what the real problem is, I should have simply stated our policy, which is standard operating procedure for most companies....depending on conditions, we reserve the right to determine when or if we issue any newsletter Further, a recent decision was made to redesign the newsletter, and this has taken time to develop I expected it to issue on August However, the newsletter will be issued as soon as it is ready I expect that it will be launched shortly Thank you

On the first day that this complaint was lodged, I attempted to reach out to the Customer and received no responseThis complaint is certainly about a billing issue, which will be corrected Regarding the November charge of $259.95, this had to do with a newsletter placement that the Customer had already paid for when He made His $payment This payment will be refunded to the credit card by November Although the Customer claims that they cancelled their card, the refund should be credited to the replacement card If the Customer could confirm this, and agree to this solution, I hope that this will be satisfactoryThere was a flood of enormous proportions in the Southeast that affected the [redacted] at the end of September, I was en route to tend to a property issue that was being affected From the end of September through approximately October, I was unable to post ads, and the Customer was made aware of this and understood that the ad would be live as soon as services were restored to the area where I was during the stormDespite the fact that the work was done, the Customer was deeply upset I asked the Customer to allow me to market His truck Despite a storm of historic proportions, the Customer began to question my legitimacy as a business, and these concerns were compounded by the Newsletter charge, which the Customer received as a discount when He signed up originallyConsidering the frustration suffered by the Customer, I am willing to list His truck free of charge; primarily due to the majority of His complaint, which questions the legitimacy of my business We have made several changes in our website, and this has had a terrible effect on our search engine positioning Although temporary, this is disturbing, and despite the disturbance, search engine positioning, when it comes to classic cars is by no means the primary method of effective marketingI am willing to refund His original listing fee by January, and I am willing to continue to list the truckOverall, I am very sorry that my Customer has had a disappointing experience I would like to do something to make this a rewarding experience, and request His forgiveness for any harm that He has sufferedThank you***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The newsletter is scheduled to issue on September. However, I have spoken to Mr*** and indicated that I would send Him an advance copy this week so that He can see the new features and websites that we have developed to increase our market. He seemed to be satisfied with this response. I will keep Him posted through the official issue on September

On the first day that this complaint was lodged, I attempted to reach out to the Customer and received no response. This complaint is certainly about a billing issue, which will be corrected.  Regarding the November charge of $259.95,  this had to do with a newsletter placement that...

the Customer had  already paid for when He made His $145.00. payment.  This payment will be refunded to the credit card by 15 November.  Although the Customer claims that they cancelled their card, the refund should be credited to the replacement card.  If the Customer could confirm this, and agree to this solution, I hope that this will be satisfactory. There was a flood of enormous proportions in the Southeast that affected the [redacted] at the end of September, 2015.  I was en route to tend to a property issue that was being affected.  From the end of September through approximately 07 October, I was unable to post ads, and the Customer was made aware of this and understood that the ad would be live as soon as services were restored to the area where I was during the storm. Despite the fact that the work was done, the Customer was deeply upset.  I asked the Customer to allow me to market His truck.  Despite a storm of historic proportions, the Customer began to question my legitimacy as a business, and these concerns were compounded by the Newsletter charge, which the Customer received as a discount when He signed up originally. Considering the frustration suffered by the Customer, I am willing to list His truck free of charge; primarily due to the majority of His complaint, which questions the legitimacy of my business.  We  have made several changes in our website, and this has had a terrible effect on our search engine positioning.  Although temporary, this is disturbing, and despite the disturbance, search engine positioning, when it comes to classic cars is by no means the primary method of effective marketing. I am willing to refund His original listing fee by 15 January, and I am willing to continue to list the truck. Overall, I am very sorry that my Customer has had a disappointing experience.  I would like to do something to make this a rewarding experience, and request His forgiveness for any harm that He has suffered. Thank you. [redacted]

The explanation given for the unauthorized charge for $259.95 is patently untrue. I never agreed to or was offered a "newsletter" subscription prior to or after agreeing to pay $145 for an ad placement. I was notified by the owner herself that the charge was made by mistake by an employee of hers. I have kept the voicemail message explaining this. I cancelled the credit card which was charged, explicitly because of my concern that she would further abuse it. This caused quite some inconvenience in re-arranging various automatic payments which I used that card for. For that reason, I will not provide the new card number for her to credit back my refund. Further, January 15 is not a reasonable time for me to wait, given that the taking was unauthorized. A bank cashier check mailed to me is the desired payment form. My desired outcome is that this all be rolled back as if she had never called me in the first place. I also want my truck ad removed from [redacted]. The truck is now consigned to an auction house and is no longer available for private sale.

On the first day that this complaint was lodged, I attempted to reach out to the Customer and received no response. This complaint is certainly about a billing issue, which will be corrected.  Regarding the November charge of $259.95,  this had to do with a newsletter placement...

that the Customer had  already paid for when He made His $145.00. payment.  This payment will be refunded to the credit card by 15 November.  Although the Customer claims that they cancelled their card, the refund should be credited to the replacement card.  If the Customer could confirm this, and agree to this solution, I hope that this will be satisfactory. There was a flood of enormous proportions in the Southeast that affected the [redacted] at the end of September, 2015.  I was en route to tend to a property issue that was being affected.  From the end of September through approximately 07 October, I was unable to post ads, and the Customer was made aware of this and understood that the ad would be live as soon as services were restored to the area where I was during the storm. Despite the fact that the work was done, the Customer was deeply upset.  I asked the Customer to allow me to market His truck.  Despite a storm of historic proportions, the Customer began to question my legitimacy as a business, and these concerns were compounded by the Newsletter charge, which the Customer received as a discount when He signed up originally. Considering the frustration suffered by the Customer, I am willing to list His truck free of charge; primarily due to the majority of His complaint, which questions the legitimacy of my business.  We  have made several changes in our website, and this has had a terrible effect on our search engine positioning.  Although temporary, this is disturbing, and despite the disturbance, search engine positioning, when it comes to classic cars is by no means the primary method of effective marketing. I am willing to refund His original listing fee by 15 January, and I am willing to continue to list the truck. Overall, I am very sorry that my Customer has had a disappointing experience.  I would like to do something to make this a rewarding experience, and request His forgiveness for any harm that He has suffered. Thank you. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[In the response from the business, they implied they would issue the newsletter on August 15,2014.  It is now September 4, 2014 and still no newsletter.  I signed on with them for a Spring/Summer newsletter.  Anytime I inquire, it is just another excuse, another delay.  Now they say they are redisigning it.  When I signed on it was supposed to be issued in May.  It appears if they publish at all it will be a Fall/Winter newsletter.  They took my money in good faith, it is about time they do as they promised.Regards,[redacted]

Hi :
Mr. [redacted] received a copy of the last newsletter that we issued prior to listing his vehicle.  His comments regarding the truthfulness of the existence of our newsletter is libelous.  This individual needs to immediately cease and desist displacing his anger upon me...

regarding his efforts to sell his truck.  We list vehicles until they are sold and there are absolutely no refunds.  I do not know what is motivating Mr. [redacted], but we do not provide our mailing lists or other private business information to the public.
Mr. [redacted], along with a few other Customers, have harassed me relentlessly regarding the delay of this newsletter.  There were very good reasons for the delay, and we reserve the right to determine when or if we issue any newsletter.
Market conditions, personal illness and temporary staffing problems have caused the delay of the Winter/Spring newsletter.  Mr. [redacted] has been told this on numerous occasions.  For example, I experienced a hypertensive crisis in May that took until early July to stabilize, and yes, I agree that I did not handle his repeated phone calls and email messages as efficiently as I could have.  Without getting into any explanation, which clearly met with deaf ears, based on this individuals perception of what the real problem is, I should have simply stated our policy, which is standard operating procedure for most companies....depending on conditions, we reserve the right to determine when or if we issue any newsletter.
Further, a recent decision was made to redesign the newsletter, and this has taken time to develop.  I expected it to issue on 15 August 2014.  However, the newsletter will be issued as soon as it is ready.  I expect that it will be launched shortly.
Thank you.

Hi :
Mr. [redacted] received a copy of the last newsletter that we issued prior to listing his vehicle.  His comments regarding the truthfulness of the existence of our newsletter is libelous.  This individual needs to immediately cease and desist displacing his anger upon me regarding...

his efforts to sell his truck.  We list vehicles until they are sold and there are absolutely no refunds.  I do not know what is motivating Mr. [redacted], but we do not provide our mailing lists or other private business information to the public.
Mr. [redacted], along with a few other Customers, have harassed me relentlessly regarding the delay of this newsletter.  There were very good reasons for the delay, and we reserve the right to determine when or if we issue any newsletter.
Market conditions, personal illness and temporary staffing problems have caused the delay of the Winter/Spring newsletter.  Mr. [redacted] has been told this on numerous occasions.  For example, I experienced a hypertensive crisis in May that took until early July to stabilize, and yes, I agree that I did not handle his repeated phone calls and email messages as efficiently as I could have.  Without getting into any explanation, which clearly met with deaf ears, based on this individuals perception of what the real problem is, I should have simply stated our policy, which is standard operating procedure for most companies....depending on conditions, we reserve the right to determine when or if we issue any newsletter.
Further, a recent decision was made to redesign the newsletter, and this has taken time to develop.  I expected it to issue on 15 August 2014.  However, the newsletter will be issued as soon as it is ready.  I expect that it will be launched shortly.
Thank you.

The explanation given for the unauthorized charge for $259.95 is patently untrue. I never agreed to or was offered a "newsletter" subscription prior to or after agreeing to pay $145 for an ad placement. I was notified by the owner herself that the charge was made by mistake by an employee of hers. I have kept the voicemail message explaining this. I cancelled the credit card which was charged, explicitly because of my concern that she would further abuse it. This caused quite some inconvenience in re-arranging various automatic payments which I used that card for. For that reason, I will not provide the new card number for her to credit back my refund. Further, January 15 is not a reasonable time for me to wait, given that the taking was unauthorized. A bank cashier check mailed to me is the desired payment form. My desired outcome is that this all be rolled back as if she had never called me in the first place. I also want my truck ad removed from [redacted]. The truck is now consigned to an auction house and is no longer available for private sale.

The newsletter is scheduled to issue on 29 September.  However, I have spoken to Mr. [redacted] and indicated that I would send Him an advance copy this week so that He can see the new features and websites that we have developed to increase our market.  He seemed to be satisfied with this response.  I will keep Him posted through the official issue on 29 September 2014.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On the first day that this complaint was lodged, I attempted to reach out to the Customer and received no response. This complaint is certainly about a billing issue, which will be corrected.  Regarding the November charge of $259.95,  this had to do with a newsletter placement...

that the Customer had  already paid for when He made His $145.00. payment.  This payment will be refunded to the credit card by 15 November.  Although the Customer claims that they cancelled their card, the refund should be credited to the replacement card.  If the Customer could confirm this, and agree to this solution, I hope that this will be satisfactory. There was a flood of enormous proportions in the Southeast that affected the [redacted] at the end of September, 2015.  I was en route to tend to a property issue that was being affected.  From the end of September through approximately 07 October, I was unable to post ads, and the Customer was made aware of this and understood that the ad would be live as soon as services were restored to the area where I was during the storm. Despite the fact that the work was done, the Customer was deeply upset.  I asked the Customer to allow me to market His truck.  Despite a storm of historic proportions, the Customer began to question my legitimacy as a business, and these concerns were compounded by the Newsletter charge, which the Customer received as a discount when He signed up originally. Considering the frustration suffered by the Customer, I am willing to list His truck free of charge; primarily due to the majority of His complaint, which questions the legitimacy of my business.  We  have made several changes in our website, and this has had a terrible effect on our search engine positioning.  Although temporary, this is disturbing, and despite the disturbance, search engine positioning, when it comes to classic cars is by no means the primary method of effective marketing. I am willing to refund His original listing fee by 15 January, and I am willing to continue to list the truck. Overall, I am very sorry that my Customer has had a disappointing experience.  I would like to do something to make this a rewarding experience, and request His forgiveness for any harm that He has suffered. Thank you. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[In the response from the business, they implied they would issue the newsletter on August 15,2014.  It is now September 4, 2014 and still no newsletter.  I signed on with them for a Spring/Summer newsletter.  Anytime I inquire, it is just another excuse, another delay.  Now they say they are redisigning it.  When I signed on it was supposed to be issued in May.  It appears if they publish at all it will be a Fall/Winter newsletter.  They took my money in good faith, it is about time they do as they promised.Regards,[redacted]

Hi :

Mr. [redacted] received a copy of the last newsletter that we issued prior to listing his vehicle.  His comments regarding the truthfulness of the existence of our newsletter is libelous.  This individual needs to immediately cease and desist displacing his anger upon me...

regarding his efforts to sell his truck.  We list vehicles until they are sold and there are absolutely no refunds.  I do not know what is motivating Mr. [redacted], but we do not provide our mailing lists or other private business information to the public.

Mr. [redacted], along with a few other Customers, have harassed me relentlessly regarding the delay of this newsletter.  There were very good reasons for the delay, and we reserve the right to determine when or if we issue any newsletter.

Market conditions, personal illness and temporary staffing problems have caused the delay of the Winter/Spring newsletter.  Mr. [redacted] has been told this on numerous occasions.  For example, I experienced a hypertensive crisis in May that took until early July to stabilize, and yes, I agree that I did not handle his repeated phone calls and email messages as efficiently as I could have.  Without getting into any explanation, which clearly met with deaf ears, based on this individuals perception of what the real problem is, I should have simply stated our policy, which is standard operating procedure for most companies....depending on conditions, we reserve the right to determine when or if we issue any newsletter.

Further, a recent decision was made to redesign the newsletter, and this has taken time to develop.  I expected it to issue on 15 August 2014.  However, the newsletter will be issued as soon as it is ready.  I expect that it will be launched shortly.

Thank you.

The explanation for the unauthorized charge is true.  This is notwithstanding the fact that the Customer was charged $145.00 for all services He was receiving for us without any additional fees.  It was not proper for Him to be charged for inclusion in the newsletter.  His understanding that the total fees would be $145.00 are accurate. I have requested written confirmation from my Merchant Service, but as of this moment, I have not received any definitive information besides a verbal assurance.  However, I am told that the $259.95 will be back on His card on or before 19 December 2015. Although the credit will go back onto the old card, the adjustment will reflect on the new card number. It is not necessary to provide us with the new card number.  I would be happy to explain that there is no security risk in using this option.  I am told that it is very common for this to happen when a Customer cancels an old card. Relative to the $145.00 for the webpage.  Due to the inconvenience, I told the Customer that I would refund His initial charge if He was dissatisfied with the service at the end of the season (typlically, March).  It appears that the Customer has decided to use a different method to market His truck.  However, I would also like to go back to a time before this ever happened.  With that in mind, I will remove His truck no later than Monday, 14 December 2015.  I will also send a payment to His address on or before 19 January 2016 for the $145.00 payment, and that will completely end our business. I hope that this is satisfactory.

Review: I was contacted in April of 2014 by [redacted] from AZ cars and trucks to sell my classic pick up on their web site. I was told that they were going to issuing their Spring newsletter to their clients and wanted to list my truck. The newsletter was to be going out in the next couple of weeks, so I listed my truck and paid them $139.00 in April of 2014. It is now August and the newsletter has never been published. I have contacted [redacted] on many occasion and get another excuse as to why the newsletter is delayed. I beleive this company is a scam and there is no newsletter. It is merely a website where you can list your vehicle only, and the only exposure your vehicle will get is from people you send to the website.

Business

Response:

Hi :

Mr. [redacted] received a copy of the last newsletter that we issued prior to listing his vehicle. His comments regarding the truthfulness of the existence of our newsletter is libelous. This individual needs to immediately cease and desist displacing his anger upon me regarding his efforts to sell his truck. We list vehicles until they are sold and there are absolutely no refunds. I do not know what is motivating Mr. [redacted], but we do not provide our mailing lists or other private business information to the public.

Mr. [redacted], along with a few other Customers, have harassed me relentlessly regarding the delay of this newsletter. There were very good reasons for the delay, and we reserve the right to determine when or if we issue any newsletter.

Market conditions, personal illness and temporary staffing problems have caused the delay of the Winter/Spring newsletter. Mr. [redacted] has been told this on numerous occasions. For example, I experienced a hypertensive crisis in May that took until early July to stabilize, and yes, I agree that I did not handle his repeated phone calls and email messages as efficiently as I could have. Without getting into any explanation, which clearly met with deaf ears, based on this individuals perception of what the real problem is, I should have simply stated our policy, which is standard operating procedure for most companies....depending on conditions, we reserve the right to determine when or if we issue any newsletter.

Further, a recent decision was made to redesign the newsletter, and this has taken time to develop. I expected it to issue on 15 August 2014. However, the newsletter will be issued as soon as it is ready. I expect that it will be launched shortly.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[In the response from the business, they implied they would issue the newsletter on August 15,2014. It is now September 4, 2014 and still no newsletter. I signed on with them for a Spring/Summer newsletter. Anytime I inquire, it is just another excuse, another delay. Now they say they are redisigning it. When I signed on it was supposed to be issued in May. It appears if they publish at all it will be a Fall/Winter newsletter. They took my money in good faith, it is about time they do as they promised.Regards,[redacted]

Business

Response:

The newsletter is scheduled to issue on 29 September. However, I have spoken to Mr. [redacted] and indicated that I would send Him an advance copy this week so that He can see the new features and websites that we have developed to increase our market. He seemed to be satisfied with this response. I will keep Him posted through the official issue on 29 September 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,