Axxis Gym

Initial Business Response / [redacted] (1000, 9, 2015/05/20) */ [redacted] brought to our attention that his membership was not cancelled on the date he requested cancellationWe immediately cancelled itWe offered him months worth of payments as we feel that the error was in us not cancelling on time as well as his for not checking his account for a year or so, to realize that it had not been cancelledIn the case of a credit card or bank, the policy is days for errors and we feel we are more that accommodating by offering months in returnIt was a human error on our part or rather it may have been because of our computer conversion but additionally, [redacted] has a responsibility to check himself Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't disagree with Axxis that I had a responsibility to check my credit card statements [redacted] This has been ongoing now since February, I am willing to accept six months in return, rather than the two months Axxis has offeredI think this is fair as Axxis stated "this was a joint error"

Initial Business Response /* (1000, 9, 2015/05/20) */
[redacted] brought to our attention that his membership was not cancelled on the date he requested cancellation. We immediately cancelled it. We offered him 2 months worth of payments as we feel that the error was in us not cancelling on time as...

well as his for not checking his account for a year or so, to realize that it had not been cancelled. In the case of a credit card or bank, the policy is 30 days for errors and we feel we are more that accommodating by offering 2 months in return. It was a human error on our part or rather it may have been because of our computer conversion but additionally, [redacted] has a responsibility to check himself.
Initial Consumer Rebuttal /* (3000, 11, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't disagree with Axxis that I had a responsibility to check my credit card statements. [redacted]
[redacted]
This has been ongoing now since February, I am willing to accept six months in return, rather than the two months Axxis has offered. I think this is fair as Axxis stated "this was a joint error".