Axs

Complaint ID #: [redacted] [redacted] [redacted] *** [redacted] [redacted] RESPONSE:Thank you for your patienceWe certainly apologize for any issues you may have encounteredWe strive to provide great customer serviceIn the rare occasions that someone has an issue, we strive to remedy the situation as soon as possibleWe pulled up your account and we are sorry to inform you that we do not have any record of a successful purchase from you or your accountIf your statement shows the pending charge, it should automatically be removed by your bank/credit card company within 5-business daysPlease reach out to the bank or credit card company and request that they reverse the pending charges.What we can do is send this over to our Support Team to review your accountOnce we hear back from them, we will contact you.We apologize for any inconvenience this may have caused.Please let us know if there is anything else we can assist you withBest Regards,AXS Customer Service

Complaint ID #: [redacted] 
[redacted] 
[redacted]RESPONSE:Thank you for your patience. We certainly apologize for any issues you may have encountered. We strive to provide great customer service. In the rare...

occasions that someone has an issue, we strive to remedy the situation as soon as possible. We pulled up your account and we are sorry to inform you that we do not have any record of a successful purchase from you or your account. If your statement shows the pending charge, it should automatically be removed by your bank/credit card company within 5-7 business days. Please reach out to the bank or credit card company and request that they reverse the pending charges.What we can do is send this over to our Support Team to review your account. Once we hear back from them, we will contact you.We apologize for any inconvenience this may have caused.Please let us know if there is anything else we can assist you withBest Regards,AXS Customer Service