Awning Place

Complaint: [redacted] I am rejecting this response because:The only accuracy appears to be that the awning was returned by the owner on 12/31/so I would consider the matter closed but wanted to note that the information he provided was false The date I called was 11/the awning was taken several days before.We were not aware of any automatic service provided to this property I came home from work one day and the awning was missing, we were completely confused on why it was missing till I asked our neighbor and he saw men on our roof I went to the phone book and looked up awning providers and found after my second attempt that the AwningPlace had been to our address I called and spoke to a pleasant person who stated the owner was away but that "I was the most understanding person she has dealt with" We laughed about the entire thing and I gave my phone number for the owner to call back since he was going to be away for two weeks I told her mistakes happen and I am sure we could work something out but just do not try to send me a bill since I was planning on taking the awning down with my teenager I told her I would consider using their services in the Spring so they did not have to drive it back to me She said nothing she could do without the owners say in the matter.I never heard back from the owner and received an invoice for the removal and storage charge with comments that they could not reach me and to contact them The number they listed on the invoice was from the previous owners It took me about seconds to discover this by 'googling' the number The number I gave them was my home number which is a listed number in the phone book etc It would have taken almost no effort to look up my number to contact me directly.The owner called me back on 12/and was past rude He was using foul language and kept saying why did I contact the Revdex.com I could hardly get a word in and kept trying to explain to him I contacted his business of their error and never got a call back I specifically said on the original call not to send me a bill I was sent a bill and that is what I kept telling him He was obsessed with saying I should have contacted them and that the bill said that I kept trying to say I should have never been sent a bill and was upset and that is why I contacted the Revdex.com and that I had already called his business to explain everything with the original phone call He told me that is [redacted] and that he will come down and throw the damn awning in my driveway, which he apparently did.I have my awning returned and will never do business with an owner like this Sincerely, [redacted]