Avon Auto Brokers, Inc.

RE: *** ***She bought the car years ago with an extended warranty The warranty company replaced the transmission numerous times and she is still having issues Her problem is with the warranty company and not with Avon Auto Brokers

hi we traded her out of the car she is very happy any questions please call *** 1-***

I am responding to the complaint filed by *** ***I’m not sure why she directed to complaint to my businessShe purchased the car October (over year ago)Her problem is with the Extended Warranty Company, not with Avon Auto Brokers. From the complaint it sounds like the
transmissions they used for replacements were faultyWe sold her the car, but have not done any of the transmission work on the carThis complaint needs to be directed to her warranty company.Thank you,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***

To whom it may concern;RE: *** *** was in the dealership today (4-14-16) and I gave him $towards repairs and he was very happy

I talked to *** a couple weeks ago and told him to bring the car backUnfortunately parts do fail and we would have taken care ofPlease have *** call my cell so we can resolve this; ***

I will call him and make sure we handle this. [redacted]

Customer is happy it was a miss understanding.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It is truly sad that the owner Mr. [redacted] does not live up to his promise. I have try the phone number provided in the respond below, however with so many attempts to reach him was unsuccessful and went straight to his voicemail and never return the voicecall. Therefore, I kindly ask the Revdex.com with its credible to intermediate on my behalf. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...

and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
[I requested that my hours missed from work to be reimbursed, I almost receieved termination due to this dealer not performing proper repairs as should according to the Mass Law prior to us purchasing]Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]....

I understand that by choosing to accept the business response that my complaint will be closed as resolved.  They did refund me in full and gave me a deal on a replacement vehicle.  It all worked out in the end.
Regards,
[redacted]

How can my company be at fault he bought  it 2 years ago with 50k now it has over 80k and on the magnum customer same thing  they bought it over a year ago they are just Looking  for someone to blame. As you can see,  me or my company are not at fault, do to time and mileage. They are looking for a free repair. Bottom line they are out of warranty, and never had problems with cars, within there warranty  period. If we can get this resolved I will retain legal action.

We did resolve the issue with the consumer, extended the warranty another 60 days, and refunded her one a half  months payment.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...

and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The name of the warranty company is the [redacted], phone number is # [redacted] My contract # is # SP [redacted], I wish to also make a complaint aginst them they refused to pay for particular parts stating they didnt authorize the mechanic to obtain or fix certain items yet the parts are included in the plan such being, trasmission problem/radiator. In addition they will not cover any rental fees associated with the car repair.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted] is correct is saying that I bought the vechile from his business over a year ago, yet the car upon inital inception had trasmission problems. The car was looked at and supposedly fixed directly by his mechanics at the time it was under warranty from Avon Auto Brokers, so in fact they did work on the car. They supposedly replaced parts including the transmission that are/were obviusly faulty because the car continued to have problems. Since the car continue(d) to have problems after Avon Auto Brokers mechanics patched it up and after the (Avon Auto Brokers warranty) ran out, I had to go through the [redacted] extended warranty department as suggested by [redacted]. The car has been in the shop for months at a time because of the transmission which started at Avon AutoBrokers and contiues to be a problem. The warranty company and its vendors have also supplied transmission/parts etc but the car still isnt running properly and someone needs to be held accountable the car has been in the shop for the same/similar transmission problem within the year.
Regards,
[redacted]

Avon Auto Brokers has spoken to [redacted] about the 2008 [redacted] complaint.  We have worked with the customer, and [redacted] is satisfied.