Avid

We are sorry that our product/service has fallen short of your expectations We have found and corrected the problem with your account and believe that it should be ready for use pending a final account reset requested by you Thank you for the opportunity to try and correct these issues

Avid regrets that this case is unresolved and we are sorry for the inconvenience this has caused Support case [redacted] for this customer was closed after several case updates from Avid support went unanswered, and offers to troubleshoot via remote session were rejected by the customer Case has been re-opened and additional research is in progress including alternate methods of troubleshooting to honor customer's concerns about using a remote session Will respond directly to customer to resolve

Complaint: ***I am rejecting this response because:
The information about this case is inaccurateI asked for the case to be closed after not being able to reconcile differences about what to do to rectify the problemI had previously made it known what my position was with using a Remote Desktop to fix this issueHowever the support personnel advised me that this issue did not persist with the full version of Pro Tools, which seemed misleading and underhanded way to do businessOriginally the case was closed because a temporary solution was found which allowed me to use their software until the EXACT same issue occurredUpon reading the various blogs and message boards about this topic, I can see that it is a common occurrence
They have contacted me directly at this current juncture and have said they are looking into possible solutions, none of which have been made known or available to meOverall I still feel that their customer service is misleading and lackluster.
Sincerely,*** ***

Avid regrets that this case is unresolved and we are sorry for the inconvenience this has caused.  Support case [redacted] for this customer was closed after several case updates from Avid support went unanswered, and offers to troubleshoot via remote session were rejected by the customer. ...

Case has been re-opened and additional research is in progress including alternate methods of troubleshooting to honor customer's concerns about using a remote session.  Will respond directly to customer to resolve.

We are sorry that our product/service has fallen short of your expectations.  We have found and corrected the problem with your account and believe that it should be ready for use pending a final account reset requested by you.  Thank you for the opportunity to try and correct these issues.