Avetta

Avetta took another £1600.00 without authority, complaints are not dealt with, no Customer Service, Avetta should practice what they so forcefully preach.
This Company should be investigated by a regulatory Authority as the practice being carried out may be considered criminal.
I will look into the regulating authority to start a complaint.

A client of mine asked about joining Avetta as a requirement for our continued relationship. So, I joined up, paid an incredible amount of money, and hoped for additional business. When I stopped my work with this client and tried to get out of my Avetta account, I realised what a nightmare I had gotten into.
Three times I contacted them, three times they promised that it was alright now, and still I get an invoice! They say, there were technical problems: would you trust a company that is based on IT, who has continued technical problems? You should not! Thankfully, they deactivated the automatic payment option, but who knows if they do not restart that again!
Should have been suspicious and checked out their cancellation policy - same as with their fee schedule, this is not available. Makes you wonder. Anyway, if you don't have to get an account with them, don't!
One star because I cannot give zero stars and submit a review!

We were required to submit policies and answer questions for a Safety Manual Audit. Everything was submitted on 4/21/2023. They said in an email, that it could take up to 10 business days, that would have been Friday, May 5th. Our previous audit expired on 5/1/2023. On 5/1, 16 of our flags turned red, and most of the rest turned amber. We are locked out of the red clients and we are losing revenue. The clients have also made a request to Avetta to expedite the review. I have also called 3 times and sent 4 emails requesting status. The calls did not produce any information as to the status. Noone could answer my questions. My boss also called to no avail (he is the Director of HSE). He also requested a supervisor or manager call him and that has not happened either. Today is the 12th business day and we may have some deficiencies so that would mean another 3-5 days. We had jobs that were supposed to start yesterday. We pay a lot of money to this company and we have no choice since some of our customers require us to use them. But I will do whatever I can to pass this information along to any of our customers. As far as I can tell, we have not even been assigned an auditor. I am furious! I would rate zero stars but it will not allow so 1 star had to be checked.

This is in line with the Democrats vision for the USA. This program is dangerous, do you want to be rated by a company that can demolish yours? It will affect your credit ratings. If you don’t have enough racial diversity you will be judged. Forget about experience. It’s about the color of your skin. Here is an example. If you had to hire a pilot to fly your plane you can’t just hire someone that has the best safety record and experience. You’d have to hire a woman or colored person to meet ESG scores. It should not be based on the color of a persons skin flying my plane

A client uses Avetta and I cringe every year that we have to go through the process. They take hours to complete because each time you submit the required paperwork because each time it goes to a new person. There is no continuity of service. This means that the new person rejects your paperwork again with new directions on what is required in order to be accepted and compliant even though we just changed that same paperwork to reflect what the last agent required for compliance. We use a great insurance agency and they also were at their wits end with this company. Another client uses First Verify and the difference is night and day. Avetta seems to purposely make directions obscure and then it changes for each person after resubmitting. NOW they are sending me tasks in October to complete to remain compliant that are not due until May of the next year! When I called, the agent had no idea why they would do that. We have to remain compliant in order to complete our work so it is always a hassle because it is their screw ups that affect our business. This company is the worst. We have complained to our client each year and are considering not doing work for them due to their use of Avetta. Avetta is a waste of time and money that we end up billing back to the client due to the extensive waste of time and resources required to maintain their idea of compliance. Most of the forms don't even apply to us in a niche market. Avetta is horrible.

Avetta has no published fee schedule and when you try and get the information about their fees, they cannot provide them. After spending weeks arguing about the billing - even their own invoice didn't add up, we finally got the fees down to a manageable level.
Paid $209 for an Advantage LT membership (as finally invoiced after all the debate), only to have them automatically charge my credit card (which they keep on file, and you cannot delete it or change it to not autopay) another $727.27 a month later!
The invoice has a link for the “membership billing page” which only brings you to your network. In fact, there is not anywhere on their website that you can see your charges/billing. Customer service confirmed this as well.
When I had received the invoiced originally for the $727, I called in to dispute it, prior to my card even being charged. I learned that they had to take my card off at that time and told them to do so. They charged may card anyway a week later.
I was finally (after 13 phone calls) able to get routed to a rep who seemed like they were going to be able to help me. She tells me that the $727 was charged based on Amazon additional requirements based on our pre-qualification submittal, but I am not able to verify this in our profile or theirs. I have been trying to get a refund of this charge for 3 months and the person who was helping me has now ghosted me.
If you have a client that wants you to be prequalified using Avetta, please consider carefully whether that customer will give you the amount of business it will take to offset the costs (The first invoice they sent was over $2,500 for a Premier Membership). It also takes hours to complete all the forms that are required for the prequalification.
After all that, we find that we don’t actually meet one of the criteria (no list of criteria minimums anywhere on their site, even after paying for the membership) and probably won’t be awarded any contracts anyway!
This company is dangerously close to illegal business practices if you ask me!

Avetta, is worse than Browze. they require documents that they can look up them selfs, and require us to pay them for nothing. I highly recommend never using Avetta if you don't have to. They were very unprofessional, and their response time is horrible. if you need them to summit document in a timely manner don't go with Avetta.

Hello [redacted] , I just tried reaching you by phone but was unable to leave a voicemail [redacted] is being removed from your account and the difference will be credited back to your original payment methodIf by credit card please allow 2-business days for it to show back up on your card, or if by check 2-weeks for checks to arriveWe apologize for the inconvenience and will have your account sorted out todayThank you for your business, Avetta Support

Terms of service, also known as PICS' Contractor Agreement, states that membership will automatically renew and that it is the customer's responsibility to notify us prior to membership renewal to cancel membership Agreement, and set up for automatic renewal on credit card were agreed upon through online click through agreement by customer's admitted employee, Erin Rosso, on February 5th, 2013.Notification of service membership increase was sent out in November 5th, Had the customer contacted us within days of the charge date of 3/17/2014, PICS would have granted an exception to terms of contractor agreement and issue a refund due to employee turnover less a nominal fee This complaint was filed in February of months into their month subscription Benefits of active subscription received and untimely response to matter leaves PICS no choice but to deny the refund PICS can not expect to be held liable for customer's turnover and associated responsibility shift Customer has not contacted PICS to date with complaint

Hello ***, I just logged on to our billing system to refund your payment, and saw that the request had already been completedThe payment was back to your credit card on 4/20, Mastercard ending in I apologize for the inconvenience, but the funds should appear back on your statement in
2-business daysThank you for your business, Avetta Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and consider this complaint resolved.  It is unfortunate that Avetta could not credit my account and resolve this when requested to do so over a month ago.  The need to include the Revdex.com to resolve a simple transaction is unfortunate.   Avetta says there is an assigned customer service rep, but there is none.  Messages are sent from "[email protected]" or "[email protected]" and there is no convenient means to reach anyone to address problems or follow up on issues.
Regards,
[redacted]

Hello [redacted], I just tried reaching you by phone but was unable to leave a voicemail. [redacted] is being removed from your account and the difference will be credited back to your original payment method. If by credit card please allow 2-3 business days for it to show back up on your card,...

or if by check 2-3 weeks for checks to arrive. We apologize for the inconvenience and will have your account sorted out today. Thank you for your business, Avetta Support

I just spoke with [redacted] (Complaint # [redacted]) and offered him a full refund per their request. I have attached a communication that I sent as well to [redacted]. I advised them that it would take 6-8 weeks for their check to be cut but we would start the process immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Terms of service, also known as PICS' Contractor Agreement, states that membership will automatically renew and that it is the customer's responsibility to notify us prior to membership renewal to cancel membership.  Agreement, and set up for automatic renewal on credit card were agreed upon...

through online click through agreement by customer's admitted employee, Erin Rosso, on February 5th, 2013.Notification of service membership increase was sent out in November 5th, 2013.  Had the customer contacted us within 30 days of the charge date of 3/17/2014, PICS would have granted an exception to terms of contractor agreement and issue a refund due to employee turnover less a nominal fee.  This complaint was filed in February of 2015... 11 months into their 12 month subscription.  Benefits of active subscription received and untimely response to matter leaves PICS no choice but to deny the refund.  PICS can not expect to be held liable for customer's turnover and associated responsibility shift.  Customer has not contacted PICS to date with complaint.