Avenue 25 Advertising and Design

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As of Friday, September 26, 2014 at 11:31 AM, this issue has been resolved to the satisfaction of Mr. [redacted] (see email string at bottom).

This complaint was mistakenly filed against Avenue 25 Advertising and Design, LLC., as Avenue 25 has neither done business with nor processed a credit...

card owned by [redacted] or [redacted]. The correct business he is complaining about is a trucking industry website [redacted], a division of LoadPilot.com which is a subsidiary of [redacted]. ([redacted]). [redacted] is a completely separate business from Avenue 25, however both businesses are owned by the same individuals and are managed out of the same offices and we assume this is where the confusion stemmed. Regardless of this error, [redacted] has resolved Mr. [redacted] issue with a full refund of $10. The initial account charge of $5 was mailed to him in the form of a check and the second month’s $5 was refunded directly to his credit card. 

After considerable research, Dynamic Application Services discovered that Mr. [redacted] credit card had indeed been used to set up an account on [redacted] under the name of [redacted], using the business name [redacted] and the email address [redacted]. According to the [redacted] website, that company’s contact information is [redacted], Phone: ###-###-####. 

[redacted] was unable to find information regarding a company operating under the name KC Transport Solutions, LLC., and an email address [email protected] that Mr. [redacted] had provided to us in a phone call was non-functional.

Here is the most recent email string with the customer relating to this topic:

From: [redacted] [mailto:[redacted]] 

Sent: Friday, September 26, 2014 11:31 AM

To: [redacted]

Subject: Re: FW: Closing Your Account on [redacted]

Yes I did receive your email my address is [redacted] thank you

On Sep 25, 2014 6:48 PM, "[redacted]" <[redacted]> wrote:

The email you provided me [email protected] does not exist.  I am using the email that the Revdex.com provided.  Please read below for the 3 emails sent to you regarding your account set up by [redacted] 

I did some more digging and looked by your last name based on your Revdex.com complaint.  I came up with this account:  This is not the same email you gave me, but this person has opened an account with your credit card information in the name of [redacted].

[redacted] of [redacted]  

Customer Code

Email  [redacted]  

I show that your account was charged on 7/21, 8/21 and then was cancelled so a total of $10 had been charged but no further charges have incurred and the account was cancelled when you requested.  The system will only allow a $5 refund due to the length of time.  If you provide me with a valid name and address, I can have a check issued for the remainder.  Please confirm you received this email.

  

Technical Support & Sales

###-###-####

As of Friday, September 26, 2014 at 11:31 AM, this issue has been resolved to the satisfaction of Mr. [redacted] (see email string at bottom).

This complaint was mistakenly filed against Avenue 25 Advertising and Design, LLC., as Avenue 25 has neither done business with nor processed a credit...

card owned by [redacted] or [redacted]. The correct business he is complaining about is a trucking industry website [redacted], a division of LoadPilot.com which is a subsidiary of [redacted]. ([redacted]). [redacted] is a completely separate business from Avenue 25, however both businesses are owned by the same individuals and are managed out of the same offices and we assume this is where the confusion stemmed. Regardless of this error, [redacted] has resolved Mr. [redacted] issue with a full refund of $10. The initial account charge of $5 was mailed to him in the form of a check and the second month’s $5 was refunded directly to his credit card. 

After considerable research, Dynamic Application Services discovered that Mr. [redacted] credit card had indeed been used to set up an account on [redacted] under the name of [redacted], using the business name [redacted] and the email address [redacted]. According to the [redacted] website, that company’s contact information is [redacted], Phone: ###-###-####. 

[redacted] was unable to find information regarding a company operating under the name KC Transport Solutions, LLC., and an email address [email protected] that Mr. [redacted] had provided to us in a phone call was non-functional.

Here is the most recent email string with the customer relating to this topic:

From: [redacted] [mailto:[redacted]] 

Sent: Friday, September 26, 2014 11:31 AM

To: [redacted]

Subject: Re: FW: Closing Your Account on [redacted]

Yes I did receive your email my address is [redacted] thank you

On Sep 25, 2014 6:48 PM, "[redacted]" <[redacted]> wrote:

The email you provided me [email protected] does not exist.  I am using the email that the Revdex.com provided.  Please read below for the 3 emails sent to you regarding your account set up by [redacted] 

I did some more digging and looked by your last name based on your Revdex.com complaint.  I came up with this account:  This is not the same email you gave me, but this person has opened an account with your credit card information in the name of [redacted].

[redacted] of [redacted]  

Customer Code

Email  [redacted]  

I show that your account was charged on 7/21, 8/21 and then was cancelled so a total of $10 had been charged but no further charges have incurred and the account was cancelled when you requested.  The system will only allow a $5 refund due to the length of time.  If you provide me with a valid name and address, I can have a check issued for the remainder.  Please confirm you received this email.

  

Technical Support & Sales

###-###-####

We have used Avenue 25 over the years to design and print our corporate collateral. Even through some bumpy roads with printing errors, etc., they have always ensured that we as the customer have been taken care of. It is obvious to me that they place a high value on customer satisfaction, and for that reason they are a great long-term business partner. They have always been responsive, creative, knowledgeable and willing to go the extra mile. Highly recommend their team!!

We love Avenue 25 and use them for all our marketing needs. In the past year alone they have developed brochures, display units and our annual report. They helped us develop a new, consistent look across all our materials (which we love!), and have truly acted as both a sounding board and a strategic partner for us as we ventured into developing new communication areas and materials which we have not had before. Avenue 25 is a pleasure to work with - they are responsive, understand our cost constraints, turn around projects quickly, and develop beautiful materials visually. Importantly, each and every staff member we have worked with has been delightful!

The team at Ave 25 has done an amazing job helping me launch my Brand. From everything to Web Design to Tradeshow displays makes this a one stop shop for all things branding. As I continue to utilize the talents at Ave 25, I know that I am receiving the "Best of the Valley" in terms of Customer Service and knowledge within their fields, from the Web Design to the Art Department they are simply superior.

Excellent people who took the time to listen to our needs and came up with a fantastic branding program. Will continue to use them in the future.

Great experience with Avenue 25! They worked closely with us to understand our needs for our new website. Their creativeness and excitement for our project was so refreshing. Our website was done when they said it would be. The whole team worked hard to produce something unique that truly captured who we are and what we wanted to achieve. We will definitely work with them on future projects.

At first I thought I would save money by hiring an inexpensive SEO company to handle my online marketing needs, but after many months my website wasn’t ranking on any of the search engines for any of the key words that my customers were searching for so I decided to switch to Avenue 25. I told Avenue 25 what key words and phrases I wanted and they took the time to do the research and confirm which key phrases would yield the best return. After only 3 months my website is now ranking on pages 1, 2 and 3 for the right key phrases on all the major search engines!

We are a non-profit residential program helping teen girls with drug/alcohol addictions, etc. As a non-profit, we are always aware of how we can best spend our money to accomplish our mission. Avenue 25 helped us accomplish our goal - to reach as many hurting families with the services we provide via the internet! They were professional, courteous, compassionate and truly experts at what they do! I, and the families we work with are so very thankful that they helped bring us together!

Very professional, customer driven, and creative! Easy to work with.

I recently hired Avenue 25 to redesign my company’s website. I am so pleased with how well they handled the re-design process. The site is beautiful, functional and has some great features! I was concerned that when the new site went “live,” we might see a dip in traffic and leads coming in via our website. I am happy to report that we have not seen a dip and our clients seem to be using the new site without problems! I am especially pleased with the responsive design that Avenue 25 was able to create on the site. Now my clients who are on mobile, tablet or other devices will have an easy to use website that looks and feels appropriate for the device they are using. I loved working with such a pleasant and talented team with people who follow through and do what they say they are going to do. Thank you Avenue 25!

Our business has grown quite a bit in the last few years, and we needed our website to keep up the pace. I received a call from [redacted] and liked her honest, no-pressure approach to marketing Avenue 25. She had done her homework on our company, so I kept her contact information knowing we were going to need professional help modernizing our internet presence.
We have had an excellent experience with Avenue 25, and love the result we got! They offered as much or as little guidance as we wanted. I enjoyed working closely with [redacted], who was our hands-on designer. We have had a very positive response to our site, which has generated new business - and that's what it is all about!
They are professionals and you get what you pay for.

After contacting numerous local and national companies, we enthusiastically chose AVE 25.

Logo design, branding, web design, business cards, and pamphlets, etc -- Avenue 25 has exceeded our expectations! We could not be happier!!

Experts in their field.........exceptional group of professionals!

Review: I am being charged monthly for services I've never ordered or requested my company is [redacted]Desired Settlement: I want these charges refunded ASAP

Business

Response:

As of Friday, September 26, 2014 at 11:31 AM, this issue has been resolved to the satisfaction of Mr. [redacted] (see email string at bottom).

This complaint was mistakenly filed against Avenue 25 Advertising and Design, LLC., as Avenue 25 has neither done business with nor processed a credit card owned by [redacted] or [redacted]. The correct business he is complaining about is a trucking industry website [redacted], a division of LoadPilot.com which is a subsidiary of [redacted]. ([redacted]). [redacted] is a completely separate business from Avenue 25, however both businesses are owned by the same individuals and are managed out of the same offices and we assume this is where the confusion stemmed. Regardless of this error, [redacted] has resolved Mr. [redacted] issue with a full refund of $10. The initial account charge of $5 was mailed to him in the form of a check and the second month’s $5 was refunded directly to his credit card.

After considerable research, Dynamic Application Services discovered that Mr. [redacted] credit card had indeed been used to set up an account on [redacted] under the name of [redacted], using the business name [redacted] and the email address [redacted]. According to the [redacted] website, that company’s contact information is [redacted], Phone: ###-###-####.

[redacted] was unable to find information regarding a company operating under the name KC Transport Solutions, LLC., and an email address [email protected] that Mr. [redacted] had provided to us in a phone call was non-functional.

Here is the most recent email string with the customer relating to this topic:

From: [redacted] [mailto:[redacted]]

Sent: Friday, September 26, 2014 11:31 AM

To: [redacted]

Subject: Re: FW: Closing Your Account on [redacted]

Yes I did receive your email my address is [redacted] thank you

On Sep 25, 2014 6:48 PM, "[redacted]" <[redacted]> wrote:

The email you provided me [email protected] does not exist. I am using the email that the Revdex.com provided. Please read below for the 3 emails sent to you regarding your account set up by [redacted]

I did some more digging and looked by your last name based on your Revdex.com complaint. I came up with this account: This is not the same email you gave me, but this person has opened an account with your credit card information in the name of [redacted].

[redacted] of [redacted]

Customer Code

Email [redacted]

I show that your account was charged on 7/21, 8/21 and then was cancelled so a total of $10 had been charged but no further charges have incurred and the account was cancelled when you requested. The system will only allow a $5 refund due to the length of time. If you provide me with a valid name and address, I can have a check issued for the remainder. Please confirm you received this email.

Technical Support & Sales

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I've worked with Avenue 25 for over 7 years. Every aspect of their work is outstanding...design, production, personal service, IT services, etc. They are extremely responsive and everyone in their group is professional, friendly and efficient. All challenges are handled quickly and satisfactorily. I strongly recommend them with absolutely no reservations...they are among the best we've ever worked with.

Our company has been using Avenue 25 for years. They consistently go above and beyond to provide incredible service! Their creativity and ability to ALWAYS meet our needs is unrivaled! We would not be nearly as successful with marketing and at trade shows if it weren't for the team at Avenue 25!

[redacted] is very happy with Avenue 25 and the website that was created for us. We felt compelled to utilize online review sites to let others know how satisfied we were with the final result as well as the fact that they hit every single deadline given. I would fully recommend their company and services to anyone looking for similar services and a great experience.[redacted]

I am the CMO of a B2B technology company and have been working with the Avenue 25 team for the past year. They are wonderful to work with, creative and most importantly deliver great results. I have worked with dozens of agencies over the past fifteen years and Avenue 25 is rare in the way it can deliver on a broad array of services including branding, messaging, creative and digital marketing. I highly recommend their services to anyone looking to take their brand to the next level.