Avas Flowers

Customer needs to provide the 6 digit order# to respond to complaint since the email address provided does not show any order. I also need the date order was placed and last mane of person placing the order, thank you.

ORDER#[redacted], this order was given to another florist for delivery for today as a replacement, at no additional cost to the customer. With reference to the time if delivery requested, we will make every attempt to accommodate delivery requests,however we do not guarantee deliveries at specific...

dates or specific times. Since this is a re delivery, no refunds will be issued as requested by customer.

I am rejecting this response because: I need to know who is responsible for making sure the flowers were picked up from inside the church door? I paid AVAS and noone signed for them and yet noone saw them at the funeral, it seems to me ultimately it falls on the company who took my money, to make sure a paid for item is received.not just left at a door side for anyone to walk in and pick and walk out with, My sister in law has passed away and I am arguing with a company about flowers that were not found amongst all the other flower arrangements sent.If they had been seen and confirmed by family that they got my card and flowers I would be okay, BUT that is not the case. I am having to ask my brother to keep reliving that day over and over by asking him to revist every sympathy card received and so far mine is not there.How cruel do you expect to be??!!

Complaint: [redacted]
I am rejecting this response because:
The people receiving the flowers were there at that time and they were NOT delivered.  AND your people GUARANTEED a delivery time of 11AM.  You need to speak to your people about this.   These flowers were delivered at 2:00pm --- THREE HOURS LATE!!!

I am rejecting this response because:
Hello. Thank you to the indvidual who responded from Avas Flowers. Their response was helpful, however, a couple issues were not addressed. The response was helpful because it stated there is fine print that states that different flowers can be received and that other florists make the flowers, possibly, unlike Pro Flowers, 1-800 Flowers, and FTD that I'm used to ordering from who have the flowers on hand. Still though, I wanted to ask about the handling fee one more time and the additional charge after ordering the flowers. I felt like my order was being held hostage and would not be delivered on time for my girlfriend's birthday unless I paid extra money. Then, the handling fee is an additional charge that is like a shipping fee so the ad on the homepage said free shipping but it seems like a bait and switch or false advertising. I do not like the way Avas Flowers does things differently than some of the other big online flower retailers. I  appreciate the partial credit provided by the individual from Avas Flowers but I'm scared to order again but might. Thank you for your help and reading this concern.

ORDER#[redacted], please accept my belated, sincere condolences for your loss. The florisr attempted to deliver the arrangement @8am, 12/13 for a 11am service but the church was closed. They did not return until 3:30, but is was too late for the service. A refund for the cost of the flowers has been...

issued as shown:A refund of $31.00 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $31.00 has been issued in addition to the $13.95 refund issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Check#[redacted] in the amount of $68.94 is awaiting a signature and it will be sent soon as that is done.

My name is [redacted] with Avas Flowers customer service management. I see you are due a refund in the amount of $56.93. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at ([redacted] so we may process this for you.

I am rejecting this response because I did not open a formal dispute with my bank so the $73.31 charge is still valid. This is a flat out lie from Ava's Flowers. Issue a refund ASAP.

I am rejecting this response because: first of all a fourteen year old girl received the flowers.  My daughter was not home at the time they arrived.  When she saw them she called me to say the greens on them were broken. I asked her if there were hydrangeas and cut fresh flowers in the arrangement.  She said no and sent me a picture.  Snapdragons, solidagos and all those greens are not cut fresh flowers. There was NOT six hydrangeas, there was maybe two at best.   Again this arrangement was not even fit to go to a funeral home.  I ordered a bouquet of flowers which this was not.

ORDER# [redacted] A refund of $24.60 has been applied to transaction id...

[redacted]The following email was sent to [redacted]:A full refund in the amount of $24.60 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Please accept my sincere condolences for the loss. A refund was issued in the amount of $25.00 vs Transaction [redacted] on 4/8/15 as promised and $20.00 in store credits too. The on line description is as follows:White Sympathy Vase@$99.99 containing white lilies adorn this arrangement, while...

assorted blooms of white roses and daisies are spread throughout them to accentuate a sense of calm with no indication of the amount of flowers that are to be used either. The florist used: A vase with assorted white flowers including white roses, lilies, daisies, snaps and asters. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.  Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. The price you are looking at is for tulips shipped from NJ by FexEx or UPS. This order was placed as a hand delivery and the order was entered as - Vase arrangement of pink...

tulips fill to value. This invoice had been sent to you on 6/6 for review. Based on this, we can not offer any further refunds than those already given.

ORDER# [redacted]: please accept my sincere condolences for the families loss. I do apologize for the issues you experienced with your order too.  
On 10/03,refunded - Amount: $9.99 vs Transaction [redacted] for the missing bow, as a courtesy to the customer.
The actual product description:...

Blooming Garden Basket;
Basket with bright blooming and green plants with no specific plants to be used since that is based on it's value. This was hand delivered by our florist, whose designer, made the specific basket to the best of his ability with the plants available. This message was sent to our florist: Please update card message:"Deepest sympathy,[redacted] Thanks. It was assumed that the corrections were made since the message was sent before the delivery was to be made.
As described within the Avas website, for all users to view:
The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. Since most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds.

ORDER#[redacted], please accept my sincere condolences for the loss. My apologizes too for the quality issues.  As shown, a refund has been issued:The order has been refunded - Amount: $72.93 vs Transaction [redacted] on 2/01/15.

ORDER#[redacted], we have contacted our florist and requested them to contact the recipient to arrange for a re delivery to replace the incorrect flowers that were delivered as per the Avas policy shown below:11. Avas Flowers Satisfaction CommitmentIn the unlikely event you are unhappy with your...

product(s)  we will offer to pick up and re-deliver another product(s) if you notify us within 7 days of receiving the flowers that you are not satisfied.  If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refund.12. Cancellation, Returns, And Refunds Policy(1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.  As stated, we will re deliver the arrangement but no refund will be issued unless the arrangement is picked up and not re delivered.

ORDER#[redacted]: please accept my sincere condolences for your loss. As requested, a refund was issued as shown:
A refund of $63.93 has been applied to transaction id [redacted]
The following email was sent to "[redacted]":
A full refund in the amount of $63.93 has been issued. We...

have issued this refund in full. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience.

Complaint: [redacted]
I am rejecting this response because: The sole purpose was for my Mom to receive the original bouquet of flowers that I had ordered. No amount of money or credit on future purchase to me will brighten up her day, only the correct vase of flowers will do that. It is amazing that Avas wants to give me a $10.00 credit as well as a $20.00 discount on further orders before doing what is right by sending another bouquet of flowers for my Mom's 89th birthday! Is send the right bouquet going to put Avas out of business? Where is the humanity in this situation? Do we have to wait till Christmas & hope they can feel a bit more sensitivity? UNACCEPTABLE!! Being in the Floral business, I wonder how they would have felt if their Mom had received a coffee mug with a few flowers & a balloon, which I did not order but they tried to tell Mom that the balloon made up the difference in price,when they ordered her a beautiful vase filled with flowers? Please, Do The Right Thing!
Regards,
[redacted]

Based on the information provided, we will not attempt to resolve the customers issues:(.I have a lawyer right now currently reviewing the information.)

My apologizes for the issues mentioned. As shown within the Avas website for all users to view:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund,...

request an exchange of products, or receive store credit.Unfortunately, we have received your complaint after our allowed period of 24 hours. Our policy states (located on our website and a link is provided with your invoice)ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.