Avanti Unisex Hair Salon

In response to complaint [redacted] filed on 12/23/by [redacted] ***:On Friday 12/18/ [redacted] and her sister came in for their 5:appointment to have eyelash extensions put onI did the eyelash extensions, as I always do, explaining to the girls what I was doing during the procedure was done to care for extensionsi instructed them that they should not get the extensions wet and they should not disturb them(by rubbing their eyes or touching the extensions) as little as possible for the next hours, and that should any problems arise that they should contact me and I would do anything needed to make adjustmentsOne of the sisters called in the morning shortly after we opened at 9:am saying that both she and her sister had lost a bunch of their lashesI was a little taken back because I had never had this complaint before, but I assured her that if they could both come in that day I could look at them and make any needed repairsShe responded saying that they could not come in that day because they had other plans, again I told her my schedule for the next few days and none of they days or times were convenient for them and that they really did not want to have them repaired if they were just going to fall off againI assured her that they would not and I would like to have them looked at and that I had never had this complaint beforeAgain she insisted that they really didn't want them repaired because they were afraid they wouldn't stay onAfter all solutions that I could and the resistance to all my offers, I felt pressured into saying "What would you like me to do for you then ?" Her answer was they would just prefer to get a refund of their money because they were unhappy with the serviceAt this point I had a client waiting in my chair for me and I felt that unless I agreed to her request that I would not be able to get off the phone with her, so I agreed to her request explaining that I would still need to see their lashes before I could issue any kind of a refundOn Monday 12/21/2015, [redacted] 's sister (who paid cash for the service) came into the retrieve her cash and she brought along with her [redacted] 's credit card for me to refundWhen she came in she handed me a tissue with eyelashes in it and stated that those were the lashes that had fallen offI noticed while looking at her that she appeared to still have on a full set of lashesShe nervously stated to me that she had glued both her and her sister's lashes back on since they could not come in and have me repair them because they didn't wan to go around all weekend with eyelashes missing, but that they were both still expecting a full refundIn haste again because I did have a client in my chair again , I gave her cash back and ran her sister's card through for the full refundA bit later when I had a chance to think about what had just happened, I began to think that she still had her eyelashes on and got a full refundShe also altered my work by gluing the lashes and they were most likely removing the remaining lashes, not gluing them back on and fixing them themselvesI began to feel taken advantage of in this situation so I spoke to my manager about itI felt I should receive payment for at least one of the set of lashes and she agreed with me so together we decided to void the refund on the credit card and let them keep the cash so that they would be appeased in some way assuming that the lashes had fallen off as they had saidI called [redacted] 's phone number and left a voice mail to inform her of the decisionShortly after that her sister called me back and was very angry and accused me of breaking a verbal contract with them stating that I would give them a full refund and telling me that I had no legal right to void the credit card transactionMy manager listened in on the phone call and she decided to take over all phone contact from that point onWhen [redacted] came in the following day , she had too lashes on, but was still requesting a refund to her credit cardI'm not exactly sure where the lashes in the tissue came from because I was really never allowed to assess the damageThey only seemed interested in receiving nothing less than a full refundWe have a no cash refund policy that this is posted in several locations in our salonWe do bend the rules on occasions to please clients as we see fit, but under the circumstances we feel that our policy should be followed.?

First, stylist said that she could not verify if there was an actual problem with the service because the clients did not come in until days later to show her their problem and when only one sister came in for their demanded refund she showed us her lashes and they were a complete setShe stated that she had glued both hers and her sister’s ( [redacted] ***’s) lashes back on because they didn’t want to go around all weekend looking foolish with missing lashesSo at that point there was no way of verifying the claim which she explained to them.Second, when [redacted] finally came in almost a full week after her original service on the 18th, though the manager was not there, she did speak to the owner of the salon face to face and several other stylists saw her and verified that her lashes appeared to still be intactThe owner then confirmed that everything that had been explained to her as far as her refund went was as it would beAs far as [redacted] leaving her paying client who was sitting in her chair paying for her time and services goes, it is our salon policy to act in a professional manner and to never leave a client sitting in your chair to attend to anything else during their appointment [redacted] claims again that “no one ever verified that her lashes were in place despite her attempts.” Again, we explained, she refused all of ***’s attempts to have her and her sister come in for inspection of their lashes and any needed repairsAgain, she wanted nothing more than a full refund.And unless she’s calling her sister a liar, they both have stated at different times that they glued the lashes back on themselvesAs we explained, they received full services and still obtain the productIf they had come in as we requested before gluing their own lashes back on, we may have been able to work something different outIn any service business the only way to verify a problem is to see the original work that has not been altered.For example, you would not tell an auto shop that the muffler they put on yesterday came off so I want a full refund on parts and labor, but I’m not going to come in and show you that it broke, plus I put it back on myself so you can’t tell anyway, but I still want my money backSo why should a stylist refund all of the service plus the product when a client says that “the product came off but they put it back on themselves, so it’s my word and that’s it and I want all my money refunded?” We explained that [redacted] needed to see them and they refused and tampered with the productThe sisters did receive half of the money back in cash against our policy to appease them even though we only saw one of them at the time and she had a full set of lashes on and admitted to gluing both hers and her sister’s back on herself.In the above example this would have never been allowed to go so farIt should be the same in the salon fieldWe need to protect ourselves from fraud and that is all we were trying to doIn the meantime [redacted] has reported this transaction to her credit card company as a fraudulent transaction and her money has been returned to her card for nowWe honestly feel that the lashes that the first sister handed to [redacted] in a balled up tissue could have easily come from the corner of each of their eyes and never affected the way the lashes lookedThe pair simply wanted their money back and we were the victims of their scam to get it back [redacted] performed the services and they were both very happy and paid at the end of their services with the product that they had receivedShe certainly has no control over what happens to the product once they leave and don’t follow her directions for care on their product and we certainly cannot warranty any product or work once it’s been tampered with.Regards,Avanti Hair Salon

In response to complaint [redacted] filed on 12/23/by [redacted] ***:On Friday 12/18/ [redacted] and her sister came in for their 5:appointment to have eyelash extensions put onI did the eyelash extensions, as I always do, explaining to the girls what I was doing during the procedure was done to care for extensionsi instructed them that they should not get the extensions wet and they should not disturb them(by rubbing their eyes or touching the extensions) as little as possible for the next hours, and that should any problems arise that they should contact me and I would do anything needed to make adjustmentsOne of the sisters called in the morning shortly after we opened at 9:am saying that both she and her sister had lost a bunch of their lashesI was a little taken back because I had never had this complaint before, but I assured her that if they could both come in that day I could look at them and make any needed repairsShe responded saying that they could not come in that day because they had other plans, again I told her my schedule for the next few days and none of they days or times were convenient for them and that they really did not want to have them repaired if they were just going to fall off againI assured her that they would not and I would like to have them looked at and that I had never had this complaint beforeAgain she insisted that they really didn't want them repaired because they were afraid they wouldn't stay onAfter all solutions that I could and the resistance to all my offers, I felt pressured into saying "What would you like me to do for you then ?" Her answer was they would just prefer to get a refund of their money because they were unhappy with the serviceAt this point I had a client waiting in my chair for me and I felt that unless I agreed to her request that I would not be able to get off the phone with her, so I agreed to her request explaining that I would still need to see their lashes before I could issue any kind of a refundOn Monday 12/21/2015, [redacted] 's sister (who paid cash for the service) came into the retrieve her cash and she brought along with her [redacted] 's credit card for me to refundWhen she came in she handed me a tissue with eyelashes in it and stated that those were the lashes that had fallen offI noticed while looking at her that she appeared to still have on a full set of lashesShe nervously stated to me that she had glued both her and her sister's lashes back on since they could not come in and have me repair them because they didn't wan to go around all weekend with eyelashes missing, but that they were both still expecting a full refundIn haste again because I did have a client in my chair again , I gave her cash back and ran her sister's card through for the full refundA bit later when I had a chance to think about what had just happened, I began to think that she still had her eyelashes on and got a full refundShe also altered my work by gluing the lashes and they were most likely removing the remaining lashes, not gluing them back on and fixing them themselvesI began to feel taken advantage of in this situation so I spoke to my manager about itI felt I should receive payment for at least one of the set of lashes and she agreed with me so together we decided to void the refund on the credit card and let them keep the cash so that they would be appeased in some way assuming that the lashes had fallen off as they had saidI called [redacted] 's phone number and left a voice mail to inform her of the decisionShortly after that her sister called me back and was very angry and accused me of breaking a verbal contract with them stating that I would give them a full refund and telling me that I had no legal right to void the credit card transactionMy manager listened in on the phone call and she decided to take over all phone contact from that point onWhen [redacted] came in the following day , she had too lashes on, but was still requesting a refund to her credit cardI'm not exactly sure where the lashes in the tissue came from because I was really never allowed to assess the damageThey only seemed interested in receiving nothing less than a full refundWe have a no cash refund policy that this is posted in several locations in our salonWe do bend the rules on occasions to please clients as we see fit, but under the circumstances we feel that our policy should be followed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When I did appear at the salon to discuss the issue, *** *** saw me come in, and while she was with a client, would not come over to see me, nor would she talk to meTo say that there was never an issue with my service is something she cannot verify since she never would engage in a conversation in person with meI asked to speak to the manager who was supposed to call and she was not in the salonI tried to get ahold of her the next day and she said there was nothing further to discussNo one ever verified that my lashes were actually in place, despite my attemptsAgain, I was issued a refund and expect that the business follow through with that refund rather than later deciding I was not entitled to one
Regards,
*** ***

First, stylist said that she could not verify if there was an actual problem with the service because the clients did not come in until days later to show her their problem and when only one sister came in for their demanded refund she showed us her lashes and they were a complete setShe stated that she had glued both hers and her sister’s (*** ***’s) lashes back on because they didn’t want to go around all weekend looking foolish with missing lashesSo at that point there was no way of verifying the claim which she explained to them.Second, when *** *** finally came in almost a full week after her original service on the 18th, though the manager was not there, she did speak to the owner of the salon face to face and several other stylists saw her and verified that her lashes appeared to still be intactThe owner then confirmed that everything that had been explained to her as far as her refund went was as it would beAs far as *** leaving her paying client who was sitting in her chair paying for her time and services goes, it is our salon policy to act in a professional manner and to never leave a client sitting in your chair to attend to anything else during their appointment*** claims again that “no one ever verified that her lashes were in place despite her attempts.” Again, we explained, she refused all of ***’s attempts to have her and her sister come in for inspection of their lashes and any needed repairsAgain, she wanted nothing more than a full refund.And unless she’s calling her sister a liar, they both have stated at different times that they glued the lashes back on themselvesAs we explained, they received full services and still obtain the productIf they had come in as we requested before gluing their own lashes back on, we may have been able to work something different outIn any service business the only way to verify a problem is to see the original work that has not been altered.For example, you would not tell an auto shop that the muffler they put on yesterday came off so I want a full refund on parts and labor, but I’m not going to come in and show you that it broke, plus I put it back on myself so you can’t tell anyway, but I still want my money backSo why should a stylist refund all of the service plus the product when a client says that “the product came off but they put it back on themselves, so it’s my word and that’s it and I want all my money refunded?” We explained that *** needed to see them and they refused and tampered with the productThe sisters did receive half of the money back in cash against our policy to appease them even though we only saw one of them at the time and she had a full set of lashes on and admitted to gluing both hers and her sister’s back on herself.In the above example this would have never been allowed to go so farIt should be the same in the salon fieldWe need to protect ourselves from fraud and that is all we were trying to doIn the meantime *** *** has reported this transaction to her credit card company as a fraudulent transaction and her money has been returned to her card for nowWe honestly feel that the lashes that the first sister handed to *** in a balled up tissue could have easily come from the corner of each of their eyes and never affected the way the lashes lookedThe pair simply wanted their money back and we were the victims of their scam to get it back*** performed the services and they were both very happy and paid at the end of their services with the product that they had receivedShe certainly has no control over what happens to the product once they leave and don’t follow her directions for care on their product and we certainly cannot warranty any product or work once it’s been tampered with.Regards,Avanti Hair Salon

In response to complaint *** filed on 12/23/by *** ***:On Friday 12/18/*** *** and her sister came in for their 5:appointment to have eyelash extensions put onI did the eyelash extensions, as I always do, explaining to the girls what I was doing during the procedure was
done to care for extensionsi instructed them that they should not get the extensions wet and they should not disturb them(by rubbing their eyes or touching the extensions) as little as possible for the next hours, and that should any problems arise that they should contact me and I would do anything needed to make adjustmentsOne of the sisters called in the morning shortly after we opened at 9:am saying that both she and her sister had lost a bunch of their lashesI was a little taken back because I had never had this complaint before, but I assured her that if they could both come in that day I could look at them and make any needed repairsShe responded saying that they could not come in that day because they had other plans, again I told her my schedule for the next few days and none of they days or times were convenient for them and that they really did not want to have them repaired if they were just going to fall off againI assured her that they would not and I would like to have them looked at and that I had never had this complaint beforeAgain she insisted that they really didn't want them repaired because they were afraid they wouldn't stay onAfter all solutions that I could and the resistance to all my offers, I felt pressured into saying "What would you like me to do for you then ?" Her answer was they would just prefer to get a refund of their money because they were unhappy with the serviceAt this point I had a client waiting in my chair for me and I felt that unless I agreed to her request that I would not be able to get off the phone with her, so I agreed to her request explaining that I would still need to see their lashes before I could issue any kind of a refundOn Monday 12/21/2015, ***'s sister (who paid cash for the service) came into the retrieve her cash and she brought along with her ***'s credit card for me to refundWhen she came in she handed me a tissue with eyelashes in it and stated that those were the lashes that had fallen offI noticed while looking at her that she appeared to still have on a full set of lashesShe nervously stated to me that she had glued both her and her sister's lashes back on since they could not come in and have me repair them because they didn't wan to go around all weekend with eyelashes missing, but that they were both still expecting a full refundIn haste again because I did have a client in my chair again , I gave her cash back and ran her sister's card through for the full refundA bit later when I had a chance to think about what had just happened, I began to think that she still had her eyelashes on and got a full refundShe also altered my work by gluing the lashes and they were most likely removing the remaining lashes, not gluing them back on and fixing them themselvesI began to feel taken advantage of in this situation so I spoke to my manager about itI felt I should receive payment for at least one of the set of lashes and she agreed with me so together we decided to void the refund on the credit card and let them keep the cash so that they would be appeased in some way assuming that the lashes had fallen off as they had saidI called ***'s phone number and left a voice mail to inform her of the decisionShortly after that her sister called me back and was very angry and accused me of breaking a verbal contract with them stating that I would give them a full refund and telling me that I had no legal right to void the credit card transactionMy manager listened in on the phone call and she decided to take over all phone contact from that point onWhen *** came in the following day , she had too lashes on, but was still requesting a refund to her credit cardI'm not exactly sure where the lashes in the tissue came from because I was really never allowed to assess the damageThey only seemed interested in receiving nothing less than a full refundWe have a no cash refund policy that this is posted in several locations in our salonWe do bend the rules on occasions to please clients as we see fit, but under the circumstances we feel that our policy should be followed.?

First, stylist said that she could not verify if there was an actual problem with the service because the clients did not come in until days later to show her their problem and when only one sister came in for their demanded refund she showed us her lashes and they were a complete setShe stated that she had glued both hers and her sister’s (*** ***’s) lashes back on because they didn’t want to go around all weekend looking foolish with missing lashesSo at that point there was no way of verifying the claim which she explained to them.Second, when *** *** finally came in almost a full week after her original service on the 18th, though the manager was not there, she did speak to the owner of the salon face to face and several other stylists saw her and verified that her lashes appeared to still be intactThe owner then confirmed that everything that had been explained to her as far as her refund went was as it would beAs far as *** leaving her paying client who was sitting in her chair paying for her time and services goes, it is our salon policy to act in a professional manner and to never leave a client sitting in your chair to attend to anything else during their appointment*** claims again that “no one ever verified that her lashes were in place despite her attempts.” Again, we explained, she refused all of ***’s attempts to have her and her sister come in for inspection of their lashes and any needed repairsAgain, she wanted nothing more than a full refund.And unless she’s calling her sister a liar, they both have stated at different times that they glued the lashes back on themselvesAs we explained, they received full services and still obtain the productIf they had come in as we requested before gluing their own lashes back on, we may have been able to work something different outIn any service business the only way to verify a problem is to see the original work that has not been altered.For example, you would not tell an auto shop that the muffler they put on yesterday came off so I want a full refund on parts and labor, but I’m not going to come in and show you that it broke, plus I put it back on myself so you can’t tell anyway, but I still want my money backSo why should a stylist refund all of the service plus the product when a client says that “the product came off but they put it back on themselves, so it’s my word and that’s it and I want all my money refunded?” We explained that *** needed to see them and they refused and tampered with the productThe sisters did receive half of the money back in cash against our policy to appease them even though we only saw one of them at the time and she had a full set of lashes on and admitted to gluing both hers and her sister’s back on herself.In the above example this would have never been allowed to go so farIt should be the same in the salon fieldWe need to protect ourselves from fraud and that is all we were trying to doIn the meantime *** *** has reported this transaction to her credit card company as a fraudulent transaction and her money has been returned to her card for nowWe honestly feel that the lashes that the first sister handed to *** in a balled up tissue could have easily come from the corner of each of their eyes and never affected the way the lashes lookedThe pair simply wanted their money back and we were the victims of their scam to get it back*** performed the services and they were both very happy and paid at the end of their services with the product that they had receivedShe certainly has no control over what happens to the product once they leave and don’t follow her directions for care on their product and we certainly cannot warranty any product or work once it’s been tampered with.Regards,Avanti Hair Salon

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
When I did appear at the salon to discuss the issue, [redacted] saw me come in, and while she was with a client,  would not come over to see me, nor would she talk to me. To say that there was never an issue with my service is something she cannot verify since she never would engage in a conversation in person with me. I asked to speak to the manager who was supposed to call and she was not in the salon. I tried to get ahold of her the next day and she said there was nothing further to discuss. No one ever verified that my lashes were actually in place, despite my attempts. Again, I was issued a refund and expect that the business follow through with that refund rather than later deciding I was not entitled to one.
Regards,
[redacted]

In response to complaint [redacted] filed on 12/23/2016 by [redacted]:On Friday 12/18/2015 [redacted] and her sister came in for their 5:30 appointment to have eyelash extensions put on. I did the eyelash extensions, as I always do, explaining to the girls what I was doing during the procedure was...

done to care for extensions. I instructed them that they should not get the extensions wet and they should not disturb them(by rubbing their eyes or touching the extensions) as little as possible for the next 48 hours, and that should any problems arise that they should contact me and I would do anything needed to make adjustments. One of the sisters called in the morning shortly after we opened at 9:00 am saying that both she and her sister had lost a bunch of their lashes. I was a little taken back because I had never had this complaint before, but I assured her that if they could both come in that day I could look at them and make any needed repairs. She responded saying that they could not come in that day because they had other plans, again I told her my schedule for the next few days and none of they days or times were convenient for them and that they really did not want to have them repaired if they were just going to fall off again. I assured her that they would not and I would like to have them looked at and that I had never had this complaint before. Again she insisted that they really didn't want them repaired because they were afraid they wouldn't stay on. After all solutions that I could and the resistance to all my offers, I felt pressured into saying "What would you like me to do for you then ?" Her answer was they would just prefer to get a refund of their money because they were unhappy with the service. At this point I had a client waiting in my chair for me and I felt that unless I agreed to her request that I would not be able to get off the phone with her, so I agreed to her request explaining that I would still need to see their lashes before I could issue any kind of a refund. On Monday 12/21/2015, [redacted]'s sister (who paid cash for the service) came into the retrieve her cash and she brought along with her [redacted]'s credit card for me to refund. When she came in she handed me a tissue with 4 eyelashes in it and stated that those were the lashes that had fallen off. I noticed while looking at her that she appeared to still have on a full set of lashes. She nervously stated to me that she had glued both her and her sister's lashes back on since they could not come in and have me repair them because they didn't wan to go around all weekend with eyelashes missing, but that they were both still expecting a full refund. In haste again because I did have a client in my chair again , I gave her cash back and ran her sister's card through for the full refund. A bit later when I had a chance to think about what had just happened, I began to think that she still had her eyelashes on and got a full refund. She also altered my work by gluing the lashes and they were most likely removing the remaining lashes, not gluing them back on and fixing them themselves. I began to feel taken advantage of in this situation so I spoke to my manager about it. I felt I should receive payment for at least one of the set of lashes and she agreed with me so together we decided to void the refund on the credit card and let them keep the cash so that they would be appeased in some way assuming that the lashes had fallen off as they had said. I called [redacted]'s phone number and left a voice mail to inform her of the decision. Shortly after that her sister called me back and was very angry and accused me of breaking a verbal contract with them stating that I would give them a full refund and telling me that I had no legal right to void the credit card transaction. My manager listened in on the phone call and she decided to take over all phone contact from that point on. When [redacted] came in the following day , she had too lashes on, but was still requesting a refund to her credit card. I'm not exactly sure where the lashes in the tissue came from because I was really never allowed to assess the damage. They only seemed interested in receiving nothing less than a full refund. We have a no cash refund policy that this is posted in several locations in our salon. We do bend the rules on occasions to please clients as we see fit, but under the circumstances we feel that our policy should be followed.