AutoZone Reviews (%countItem)
View Photos
AutoZone Rating
Description: AUTO PARTS & SUPPLIES - NEW, AUTO REPAIR & SERVICE
Address: 1313 Bush River Rd, Columbia, South Carolina, United States, 29210-6803
Phone: |
Show more...
|
Web: |
www.autozone.com
|
E-mails: |
Sign in to see
|
Add contact information for AutoZone
Add new contacts
ADVERTISEMENT
I believe Autozone is responsible for a bolt being misplaced while changing a battery on 7/17/20. I then discovered the bolt in my tire on the passenger side in the back of my vehicle on 7/19/20. I contacted the store regarding my flat tire and spoke with the manager, Zack. Zack examined the tire on 7/18/20 and informs me that there was no way the bolt came from my vehicle because it did not fit my car. The autozone employees, Malaquan and Johnathan placed the battery in the vehicle. Malaquan lost the bolt.
Product_Or_Service: Duralast Battery
Order_Number: XXXXXXXX
Refund I had to buy a new tire for $105.00. No one offered an apology nor financial assistance.
We have reviewed this complaint and both the manager and I looked at the damage to the tire and it wasn't a bolt from the compartment the battery sits in, but rather a hitch pen used to secure a trailer hitch to a frame. We do not accept any liability for the damage sustained to the complainant's tire and consider the matter closed.