AutoSaver Group

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***First I would like to point out that the spelling of my name is wrong by Bennington Subaru. *** claim that their response from the beginning was to have them do the repair and give me a loaner which is not trueI notified *** on October 30th about the potential problemIn his response there is no mention of the a loaner or the repair costing me nothingIn fact he claims that if it’s not covered under my warranty then it wouldn’t be covered under their used car warranty. I pointed out to him that there was no used buyer guide stating what my warranty options ( which I did let the Vermont Bureau of Investigation know about).I also gave him *** ***/ *** contact information so that he could speak directly to him before any work was done as you can see in the attached emailI gave him *** information so that he could contact the dealership and speak directly to the guys working on my car, but he didn’t do that*** say they made every attempt to rectify the situation which is not true, when I gave them several options that I thought was fair and the only option they gave me in return is to let their dealership to do the repair and it would be done at no cost to me and they would give me a loaner etcLet me explain the cost for me to have them do the repair: a loss of an entire day of pay for myself and my boyfriend (because I wouldn’t drive there and back by myself), mileage on my new car to bring to them, gas and tolls to drive miles and gas for a loaner car I would have to drive until the repairs were doneNot to mention that all would have to be done a second time to get my car backYes I did drive from Maine knowing that they weren't a *** dealershipI was also on vacation the week I purchased the carI also was not aware that it had a broken window, which caused this repair to be done in the first place or that it was going to cost $out of pocket and that my remaining warranty wouldn’t cover itThis all was discovered -days after purchasing it. I am not sure how it works in Vermont, but in Maine you have a day or mile implied warranty with purchasing a car, so if something goes wrong the dealership fixes or works with you to get it fixedSo I tried to work with Bennington, I gave them the following options: 1.Pay for the repair since the purchase is under 30days Refund my $deposit and I use that to cover the cost of repairs Split the cost 50/50 Pay for parts and I will cover the labor Which I thought were fair and reasonable, but no Benningtion refused all my options and only left me with their option which was do the workI am sorry but after the first response I was given I didn’t feel 100% confident with the dealership I purchased the car from because they were basically telling me it was my problemI also worked in the auto industry here in Maine for almost years so the " scare tactic" about possibly voiding my warranty is not a tactic, I have seen it happen and I didn't want to take that riskWhich I also explained to ***, that is when he suggested that a driver come bring me a loaner and take my carWhich since I brought my car to the *** dealership to diagnose the problem they had to take apart my dash to do so, I told *** that my car was apart and that the dash would need to be put back together and pay for the labor bill that was at *** for their time they had put into it and that was the last time I heard from him. I just picked up my fixed car at the *** dealership the full total was less then what I was originally quoted see attached quote and paid repair orderI have also attached ***'s response about Bennington questioning why the AC lines and fluid need to be replaced as well as the cabin filterAlso any further questions please call *** at *** *** *** *** because he can explain everything that was needed to be completed because as he said the glass from the window that was broken caused the box to be stripped and broken ( see attached photo of the window and you can see it is not *** glass and where the glass got into the heating system)I am willing to work with Bennington and have been from the beginning as you can see with my solutions I offered the dealershipI also have worked in the auto industry here in Maine so I know what dealers can and can't do and to me this them trying to pass the buck onto the customerI am still hoping that Bennington will do the right thing for me
Regards,
*** ***

We have made several attempts to rectify this situation with [redacted] refuses to bring the 2015 [redacted] fit back to our dealership to have her concerns verified and addressed. We have repeatedly offered to have a driver bring a loaner car to her and bring her car back to her...

after it was fixed at no cost to her. The repair that has been proposed by the [redacted] dealership to fix the heater box seems excessive. I am not sure why the cabin air filter needs to be replaced and not sure why the air conditioning system needs to be evacuated and recharged. In most instances it is unnecessary when addressing the described issue. Without being allowed to look at the car, we are unable to determine if this is something that needs to be done, or something that is done to increase the [redacted] dealerships profit margins. The scare tactics planted by the [redacted] dealership with regards the possibility that a non [redacted] dealership making this repair would jeopardize her factory warranty appears to be simply an attempt to retain this repair opportunity. This has been explained to Ms [redacted]. I understand if the customer if more confident having her local dealership does the work, however she was aware that we were not a [redacted] dealership when she drove four hours for what she describes as a great deal. We stand ready to go to her home, pick up her car, give her a loaner vehicle, make any needed repairs and return her car to her in Maine when the repair is complete. This has been our position from the first time we were made aware of this problem.