[redacted] did bring his jeep in our shop to correct a transmission that had been installed incorrectly by his son and the vehicle would not start due to misalignment We removed the transmission, found damage to the starter and flywheel, and reinstalled a new flywheel and starter We installed the new parts, aligned and torqued the transmission per factory specs, got the vehicle running, and informed [redacted] of faulty wiring from previous work, multiple oil leaks, and a faulty water pump At this point [redacted] declined any additional repair and said he or his son could handle the work needed on there own and thanked us for repairing the damage that had occurred Moving to the present, [redacted] the son showed up in our shop and told showed us pictures of a clutch having damage and a bearing related to the clutch and demanded $or he would get an attorney We saw the vehicle had been driven close to miles since his visit, the part he had brought in was oil soaked, and the clutch appeared to be stressed from improper driving (egdumping the clutch) We told [redacted] all warranty work would have to be done at Autos of Europe and we could not give a refund without seeing the vehicle A couple weeks passed and we heard nothing, [redacted] came back cursing in our front desk area, demanded $500, and refused to bring the vehicle in for any warranty work He left telling us he would put us out of business if we did not pay him We attempted to call his father at this point and his father cursed at the owner, threatened an attorney, and hung up the phone We are more than willing to do any warranty work that may need to be done but cannot pay money out under a threat of putting us out of business We have not heard back and the customer is well aware that parts and labor are covered for one year on any jobs listed on the invoice We have not had the opportunity to see the vehicle or evaluate anything to this point
.4/11/2:PM This happened months ago I found out they had not tightened the transmission bolts and that resulted in the clutch going badI was lucky it had not fallen out There is no way I wanted them to do any additional work on the car I tried to get a partial refund and they wouldn't consider it I have since had the car fixed elsewhere and have sold it We wont ever have work done there again
Mrs [redacted] is free to pick up her vehicle at anytime after work we have already performed is paid in full We discovered additional problems on here vehicle and gave her an estimate to correct these problems also, which she declined
Mr [redacted] brought his vehicle to us on 12/4/for a stalling issue and we found multiple issues on the vehicle including damaged wiring that was affecting the vehicles computer network We did the supplied Mr [redacted] with written estimates and he authorized the work to be completed The emissions testing problem was not an initial complaint but something he had requested after the vehicle had been sitting on our lot from December until 2/16/due to an unpaid balance on the work authorized At this point we did a vehicle scan and found a timing chain related issue which requires a tear down of the engine to verify the emissions related codes Mr [redacted] declined the further diagnostics and we made multiple attempts to contact him about the still unpaid balance and the vehicle sitting on our lot for an extended period of time after work was completed He finally picked up the vehicle on 3/14/after we had applied storage fees for days (our policy is $a day after days of completion) Mr [redacted] had a year warranty on all the work we had done if there was an issue with parts or workmanship and we have not had contact with him since the vehicle has left our facility I would be happy to complete the diagnosis he declined in Febof if the vehicle is still needing attentionThank You, [redacted] Service ManagerAutos of Europe, Inc
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: ***/Service Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autosofeurope.com Mr [redacted] did contact us about this issue and I offered for him to come and discuss what a fair solution to his concerns may be Mr [redacted] informed me that he was not interested in discussing the matter and if we did not write him a $refund check he would go to the Revdex.com and get an attorneyAt that point I offered for him to talk to the owner of the business to see what could be done for himHe informed me that he was not interested in some stupid dollar gift card we might offerAt this point I informed Mr [redacted] that we do not just write checks for disclosed amounts at customers request and offered again for him to come in and discuss the matter in personMr [redacted] declined and demanded the money or nothingI informed Mr [redacted] that any warranty work needed to be handled at Autos of Europe and asked him how much the dealer charged him for the service performedHe told me the dealer did the work as a new car warranty job and he was not chargedThat was the last contact we have had with Mr***As far as the "Service Manager", that would be me, not picking up the phone, I usually do notWe have a full time receptionist that routes any service calls to my desk and we have not had any voicemails since my last conversation with Mr***We are still willing to sit down with Mr [redacted] and discuss the matter but we will not be extorted out of money for work done on a vehicle with an agreed price on the jobMr [redacted] was aware that all work performed in our shop came with a one year parts and labor warrantyIf he chose to take it elsewhere that was his choice
On 2/24/the client brought his vehicle in for a complaint of "Check Pulling Over Bumps" Our technician drove the vehicle, verified the complaint, and did a mechanical inspection of the suspension At that time we informed the client that the suspension had no safety concerns but we suspected the struts to be faulty due to the vehicle having miles on it and having original parts, and the struts are the main stabilizing factor for any suspension system I gave the client a price, told him the only way to be 100% the struts had failed would be to remove one from the vehicle and check the condition off the vehicle, and furthermore if the strut was not faulty we would reassemble the vehicle at no charge Upon the removal of the right front strut we found that the dampening gas charge had been completely depleted due to the age of the vehicle We proceeded with the job at that point, test drove the vehicle afterwards, and found a significant improvement in handling on the vehicle and asked him to drive and let us know his opinion On 3/23/the client returned with the vehicle and stated he still felt some pulling over bumps We examined the suspension further free of charge and found weak rubber control arm bushings (original with miles) and offered estimates, one to do the bushings and other to replace the entire arms that contain the bushings due to the age and mileage of the vehicle The client declined the repair and left with the vehicle On 3/29/the client called and explained to us that we did not use the original parts as stated on his vehicle, we offered him documentation that these were in fact the original parts supplier for his and he declined the documents The following day he call and wanted a full reimbursement of the job and we informed we performed the correct job, used the correct parts, and replaced worn and faulty parts with new parts on his vehicle and all we were willing to do was to reimburse him for the parts if he returned them undamaged We had no further response from that point until this complaint If the client would like to talk to us further we would be happy to talk with him
Complaint: [redacted] I am rejecting this response because:The only item covered under [redacted] warranty is OIL Leak This has already been covered once With an additional worth of work Secondly, there is no warranty for body work His shop damaged my car This is not warranty I am unfortunately not at home at the moment But when I return I will take pictures as proof Third the electrical issue is also not warrantyHis shop damaged electrical components they were unable to repair without an additional hours of invested time [redacted] repeatedly finds new way to charge customers for work, but the work is typically incomplete always and seemingly requiring larger and more extensive investment I have hundreds of email correspondence between me and his lead mechanic to prove this I will only accept the following resolution This is a collector car, of which he has damaged value The work and finances invested have totalled more thank 20k dollars The three items listed will require at least 6k additional investment to resolve I am asking for a 6k refund or for [redacted] to pay another shop to complete the necessary work Sincerely, [redacted]
02/16/[left consumer vm and email]02/18/{a Sunday; consumer sent email} I will call you MondaySorry for missing your call.02/21/@5:p.m***What time are you available tomorrow?02/22/[emailed him my schedule as had been mentioned in 2-email]02/23/[left vm need him to reply to vms and emails I left, by tues 2-27, else might close]02/26/[VM from consumer: I have paid over $20,and the car is not functional and the work promised is not completeThey continue to say "bring it in for warranty work, bring it in for warranty work." I took it back times for their so called warranty and all I got was more chargesI don't trust them, am very upset, and want 1/of my money back, which would be $10, I could outline all this in an email and have sent pics to the Revdex.comThey had the car off and on for over months and it was supposed to only take three The other Revdex.com complaints against them and Google reviews pretty much mirror mineI believe they saw me as someone who had the ability to payI need the refund so the car can be fixed like they were supposed to.[left consumer lengthy vm and sent summarizing email ]Payments made from me to Autos of Europe:Payment = $7,Check number [redacted] (3/9/17)Payment = $6,(bank credit card - 7/3/17)Payment = $4,(credit card - 7/28/17)Payment = $3,(credit card - 9/5/17) Payment = $1,(credit card - 10/17/17)Total Payments: $22,036.73Original agreement was: $15,[redacted] [redacted] *** [redacted] I am asking for $10k refund so that I can fix the damage and incomplete work I feel that is fair.I have supplied pictures to the BB File for summary of damages and issues.I believe the issue now is that the work they did damaged the car even more.The car is no longer running and decommissioned.I dont trust them to fix.02/27/[left vm; need to discuss if $10,lowest accept]03/08/[emailed consumer business response: no refund; bring car in for warranty determination]03/09/This is unfortunate They have had car returned to them [redacted] All of which were unsuccessful in fix and cost me more moneyThey owe me a refundThe work was incomplete I will accept $5k But if they will not budge Then I will have to see them in court.03/12/[emailed consumer that business will not issue a refund of any amount - only determine if warranty work is owed]03/13/ *** Have you read my Revdex.com complaint in full?I spent 20k in this shop.Paid in full Everytime.They did not complete the work they promised.They damaged my car.The car is not operable It broke down after being in their care The engine doesn't run It failed.I believed due to a faulty clutch install.Oil pan still leaks And damge to electrical and body of car are major issues.How many Revdex.com complaints have you received on this location?[sent reply email - business made final offer he did not accept, so closing]Mar [email to mediator from consumer] OkThanks
[redacted] and *** (+Revdex.com)I got ***'s Voicemail I am shocked that you continue to say you will NOT send an email response***, have [redacted] write on your behalf.I have been very clear I have remained very professional I have PAID you over $20k for a restoration on my car You have failed in the follow areas: The OIL leak that cost me over $5k in total has not been resolved It was leaking in your lot, it is leaking my garage now You had to have known this, but repeatedly told me it was resolved It is not The body damage on my car is obvious and it is absolutely above and beyond anything I expected to be presented with upon picking up my car I will send pictures This car is a fiberglass body car, that is no longer in production the damage is both to paint and to the body itselflarge chips now missing The front clip is NOT on straight at all! My car has had working ELECTRICAL components for the last months, and then you removed the engine and placed the engine back, and magically I don't have electrical You want more hours of work Billed at $per hour within is ??? yet another $2k NO My internal and external lights don't work now that is not my fault and not what I wanted to be worried about when I took the car back.This is the problem I am seeingyou have a repeated pattern of "finding the next broken thing"and wanting me and others to pay for it Look on your google reviews There is a pattern [redacted] I'm not sure about whatOil was leaking in your lot when I left and more at my home The damage to My car doors and front clip is really bad I am shockedNo care was taken At least not to level I would expect Electrical failed because of work done in shopThese are, in my opinion, fairly major problems The car has been in your care for months What more is to be said I need resolution No more talk [redacted] ** [redacted] *** [redacted] [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ***
[redacted] did bring his jeep in our shop to correct a transmission that had been installed incorrectly by his son and the vehicle would not start due to misalignment We removed the transmission, found damage to the starter and flywheel, and reinstalled a new flywheel and starter We installed the new parts, aligned and torqued the transmission per factory specs, got the vehicle running, and informed [redacted] of faulty wiring from previous work, multiple oil leaks, and a faulty water pump At this point [redacted] declined any additional repair and said he or his son could handle the work needed on there own and thanked us for repairing the damage that had occurred Moving to the present, [redacted] the son showed up in our shop and told showed us pictures of a clutch having damage and a bearing related to the clutch and demanded $or he would get an attorney We saw the vehicle had been driven close to miles since his visit, the part he had brought in was oil soaked, and the clutch appeared to be stressed from improper driving (egdumping the clutch) We told [redacted] all warranty work would have to be done at Autos of Europe and we could not give a refund without seeing the vehicle A couple weeks passed and we heard nothing, [redacted] came back cursing in our front desk area, demanded $500, and refused to bring the vehicle in for any warranty work He left telling us he would put us out of business if we did not pay him We attempted to call his father at this point and his father cursed at the owner, threatened an attorney, and hung up the phone We are more than willing to do any warranty work that may need to be done but cannot pay money out under a threat of putting us out of business We have not heard back and the customer is well aware that parts and labor are covered for one year on any jobs listed on the invoice We have not had the opportunity to see the vehicle or evaluate anything to this point
.4/11/2:PM This happened months ago I found out they had not tightened the transmission bolts and that resulted in the clutch going badI was lucky it had not fallen out There is no way I wanted them to do any additional work on the car I tried to get a partial refund and they wouldn't consider it I have since had the car fixed elsewhere and have sold it We wont ever have work done there again
See more attached photos
Mrs [redacted] is free to pick up her vehicle at anytime after work we have already performed is paid in full We discovered additional problems on here vehicle and gave her an estimate to correct these problems also, which she declined
Mr [redacted] brought his vehicle to us on 12/4/for a stalling issue and we found multiple issues on the vehicle including damaged wiring that was affecting the vehicles computer network We did the supplied Mr [redacted] with written estimates and he authorized the work to be completed The emissions testing problem was not an initial complaint but something he had requested after the vehicle had been sitting on our lot from December until 2/16/due to an unpaid balance on the work authorized At this point we did a vehicle scan and found a timing chain related issue which requires a tear down of the engine to verify the emissions related codes Mr [redacted] declined the further diagnostics and we made multiple attempts to contact him about the still unpaid balance and the vehicle sitting on our lot for an extended period of time after work was completed He finally picked up the vehicle on 3/14/after we had applied storage fees for days (our policy is $a day after days of completion) Mr [redacted] had a year warranty on all the work we had done if there was an issue with parts or workmanship and we have not had contact with him since the vehicle has left our facility I would be happy to complete the diagnosis he declined in Febof if the vehicle is still needing attentionThank You, [redacted] Service ManagerAutos of Europe, Inc
See attached photos of damage
See attached
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: ***/Service Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @autosofeurope.com Mr [redacted] did contact us about this issue and I offered for him to come and discuss what a fair solution to his concerns may be Mr [redacted] informed me that he was not interested in discussing the matter and if we did not write him a $refund check he would go to the Revdex.com and get an attorneyAt that point I offered for him to talk to the owner of the business to see what could be done for himHe informed me that he was not interested in some stupid dollar gift card we might offerAt this point I informed Mr [redacted] that we do not just write checks for disclosed amounts at customers request and offered again for him to come in and discuss the matter in personMr [redacted] declined and demanded the money or nothingI informed Mr [redacted] that any warranty work needed to be handled at Autos of Europe and asked him how much the dealer charged him for the service performedHe told me the dealer did the work as a new car warranty job and he was not chargedThat was the last contact we have had with Mr***As far as the "Service Manager", that would be me, not picking up the phone, I usually do notWe have a full time receptionist that routes any service calls to my desk and we have not had any voicemails since my last conversation with Mr***We are still willing to sit down with Mr [redacted] and discuss the matter but we will not be extorted out of money for work done on a vehicle with an agreed price on the jobMr [redacted] was aware that all work performed in our shop came with a one year parts and labor warrantyIf he chose to take it elsewhere that was his choice
On 2/24/the client brought his vehicle in for a complaint of "Check Pulling Over Bumps" Our technician drove the vehicle, verified the complaint, and did a mechanical inspection of the suspension At that time we informed the client that the suspension had no safety concerns but we suspected the struts to be faulty due to the vehicle having miles on it and having original parts, and the struts are the main stabilizing factor for any suspension system I gave the client a price, told him the only way to be 100% the struts had failed would be to remove one from the vehicle and check the condition off the vehicle, and furthermore if the strut was not faulty we would reassemble the vehicle at no charge Upon the removal of the right front strut we found that the dampening gas charge had been completely depleted due to the age of the vehicle We proceeded with the job at that point, test drove the vehicle afterwards, and found a significant improvement in handling on the vehicle and asked him to drive and let us know his opinion On 3/23/the client returned with the vehicle and stated he still felt some pulling over bumps We examined the suspension further free of charge and found weak rubber control arm bushings (original with miles) and offered estimates, one to do the bushings and other to replace the entire arms that contain the bushings due to the age and mileage of the vehicle The client declined the repair and left with the vehicle On 3/29/the client called and explained to us that we did not use the original parts as stated on his vehicle, we offered him documentation that these were in fact the original parts supplier for his and he declined the documents The following day he call and wanted a full reimbursement of the job and we informed we performed the correct job, used the correct parts, and replaced worn and faulty parts with new parts on his vehicle and all we were willing to do was to reimburse him for the parts if he returned them undamaged We had no further response from that point until this complaint If the client would like to talk to us further we would be happy to talk with him
Complaint: [redacted] I am rejecting this response because:The only item covered under [redacted] warranty is OIL Leak This has already been covered once With an additional worth of work Secondly, there is no warranty for body work His shop damaged my car This is not warranty I am unfortunately not at home at the moment But when I return I will take pictures as proof Third the electrical issue is also not warrantyHis shop damaged electrical components they were unable to repair without an additional hours of invested time [redacted] repeatedly finds new way to charge customers for work, but the work is typically incomplete always and seemingly requiring larger and more extensive investment I have hundreds of email correspondence between me and his lead mechanic to prove this I will only accept the following resolution This is a collector car, of which he has damaged value The work and finances invested have totalled more thank 20k dollars The three items listed will require at least 6k additional investment to resolve I am asking for a 6k refund or for [redacted] to pay another shop to complete the necessary work Sincerely, [redacted]
02/16/[left consumer vm and email]02/18/{a Sunday; consumer sent email} I will call you MondaySorry for missing your call.02/21/@5:p.m***What time are you available tomorrow?02/22/[emailed him my schedule as had been mentioned in 2-email]02/23/[left vm need him to reply to vms and emails I left, by tues 2-27, else might close]02/26/[VM from consumer: I have paid over $20,and the car is not functional and the work promised is not completeThey continue to say "bring it in for warranty work, bring it in for warranty work." I took it back times for their so called warranty and all I got was more chargesI don't trust them, am very upset, and want 1/of my money back, which would be $10, I could outline all this in an email and have sent pics to the Revdex.comThey had the car off and on for over months and it was supposed to only take three The other Revdex.com complaints against them and Google reviews pretty much mirror mineI believe they saw me as someone who had the ability to payI need the refund so the car can be fixed like they were supposed to.[left consumer lengthy vm and sent summarizing email ]Payments made from me to Autos of Europe:Payment = $7,Check number [redacted] (3/9/17)Payment = $6,(bank credit card - 7/3/17)Payment = $4,(credit card - 7/28/17)Payment = $3,(credit card - 9/5/17) Payment = $1,(credit card - 10/17/17)Total Payments: $22,036.73Original agreement was: $15,[redacted] [redacted] *** [redacted] I am asking for $10k refund so that I can fix the damage and incomplete work I feel that is fair.I have supplied pictures to the BB File for summary of damages and issues.I believe the issue now is that the work they did damaged the car even more.The car is no longer running and decommissioned.I dont trust them to fix.02/27/[left vm; need to discuss if $10,lowest accept]03/08/[emailed consumer business response: no refund; bring car in for warranty determination]03/09/This is unfortunate They have had car returned to them [redacted] All of which were unsuccessful in fix and cost me more moneyThey owe me a refundThe work was incomplete I will accept $5k But if they will not budge Then I will have to see them in court.03/12/[emailed consumer that business will not issue a refund of any amount - only determine if warranty work is owed]03/13/ *** Have you read my Revdex.com complaint in full?I spent 20k in this shop.Paid in full Everytime.They did not complete the work they promised.They damaged my car.The car is not operable It broke down after being in their care The engine doesn't run It failed.I believed due to a faulty clutch install.Oil pan still leaks And damge to electrical and body of car are major issues.How many Revdex.com complaints have you received on this location?[sent reply email - business made final offer he did not accept, so closing]Mar [email to mediator from consumer] OkThanks
[redacted] and *** (+Revdex.com)I got ***'s Voicemail I am shocked that you continue to say you will NOT send an email response***, have [redacted] write on your behalf.I have been very clear I have remained very professional I have PAID you over $20k for a restoration on my car You have failed in the follow areas: The OIL leak that cost me over $5k in total has not been resolved It was leaking in your lot, it is leaking my garage now You had to have known this, but repeatedly told me it was resolved It is not The body damage on my car is obvious and it is absolutely above and beyond anything I expected to be presented with upon picking up my car I will send pictures This car is a fiberglass body car, that is no longer in production the damage is both to paint and to the body itselflarge chips now missing The front clip is NOT on straight at all! My car has had working ELECTRICAL components for the last months, and then you removed the engine and placed the engine back, and magically I don't have electrical You want more hours of work Billed at $per hour within is ??? yet another $2k NO My internal and external lights don't work now that is not my fault and not what I wanted to be worried about when I took the car back.This is the problem I am seeingyou have a repeated pattern of "finding the next broken thing"and wanting me and others to pay for it Look on your google reviews There is a pattern [redacted] I'm not sure about whatOil was leaking in your lot when I left and more at my home The damage to My car doors and front clip is really bad I am shockedNo care was taken At least not to level I would expect Electrical failed because of work done in shopThese are, in my opinion, fairly major problems The car has been in your care for months What more is to be said I need resolution No more talk [redacted] ** [redacted] *** [redacted] [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ***