Autonomous

Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ Customer reached out on June 27th asking for his order to be send or to receive a full refundAutonomous Responded with an apology of the delay and offered a 15% refund with a new ship date in early JulyCustomer acceptedThere was a delay in production in which Autonomous offered to change to a new designCustomer declined after hours on July 5thAutonomous processed the refund on July 7th for the full order Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They kept my payment for over days with no refundI was finally refunded only due to Revdex.com involvementI asked three times and never accepted all the shipment delaysAutonomous would not offer a refundOn June 27th, they stated that my order would finally ship in the next days before July 2nd with a 15% refund posted that dayOn July 2nd, they email again with their lies, no discount, and did not ship with a new date of late AugustI was never offered another optionThey are scammin peopleThank you Revdex.com for protecting consumers from companies like this oneMy case is closed due to Revdex.com :-) Final Consumer Response / [redacted] (2000, 8, 2016/07/19) */

Hello Sabrina, I would first like to start by apologizing for the purchasing experience that you had with AutonomousFrom the delays to your order to the ball being dropped on your replacement there is no excuse for the trouble that we put you through with this purchaseI wanted to
ensure that you have all components for your desk? You were shipped the correct grey frame that you ended up wanting? If there is anything that I can assist you with in regards to your desk please feel free to reach out to me directly at [email protected] and I would be happy to make sure that your order is taken care of. Thank you, Kaitlin H. Customer Experience Manager AUTONOMOUS

Hello Robert, I would like to start by apologizing for the delay on the AI unit that you purchased with your SmartDeskWe understand that having an item that you paid for delayed is very frustratingI reached out to our developers and they have informed me that we are going to begin
shipping the Ai units mid May! You did state that you were wanting a FULL refund on your order for your deskYou are out of your trial period but if you are wanting to for this case we will go ahead and honor a return on your order is that is something that you are wanting to doIf you would like to just cancel the Ai portion of your order that is something that we can get processed for you as wellWhichever is going to be most convenient for you. If you would like us to move forward with one of those options you can reach me at [email protected] and I would be more than happy to get that going for youI look forward to hearing from you! Thank you, Kaitlin H. Customer Experience Manager AUTONOMOUS

Initial Business Response /* (1000, 8, 2016/05/26) */
Contact Name and Title: Kaitlin Customer Service
Contact Phone: XXXXXXXXXX
Contact Email: ***@autonomous.nyc
This customer reached out to us May 11, waning to cancel his orderThat same day we cancelled his order for him and began
his refund processMay 18th Affirm received the refund for this order from us and was to refund the customer for the payments he made on the desk

Initial Business Response /* (1000, 5, 2016/07/15) */
Customer reached out on June 27th asking for his order to be send or to receive a full refund. Autonomous Responded with an apology of the delay and offered a 15% refund with a new ship date in early July. Customer accepted. There was a delay in...

production in which Autonomous offered to change to a new design. Customer declined after hours on July 5th. Autonomous processed the refund on July 7th for the full order.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They kept my payment for over 80 days with no refund. I was finally refunded only due to Revdex.com involvement. I asked three times and never accepted all the shipment delays. Autonomous would not offer a refund. On June 27th, they stated that my order would finally ship in the next days before July 2nd with a 15% refund posted that day. On July 2nd, they email again with their lies, no discount, and did not ship with a new date of late August. I was never offered another option. They are scammin people. Thank you Revdex.com for protecting consumers from companies like this one. My case is closed due to Revdex.com :-)
Final Consumer Response /* (2000, 8, 2016/07/19) */

Initial Business Response /* (1000, 5, 2016/03/31) */
We have reached out to the customer multiple times trying to get this resolved. We issued a refund through the Indiegogo website, but per their guidelines the customer was past the deadline to receive a refund.
We then tried to refund the...

customer straight to his credit card but we were not able to issue the refund due to the fact that we have not taken funds from the account.
We informed the customer of this problem and told him that to receive a refund we need to do that via PAYPAL. Customer refused to set up a PAYPAL account to get his refund. We then offered the customer to refund him by sending him a check in the mail. The customer agreed via email that he is ok with receiving his refund in the mail in the form of a check.

Hello, I have looked into this customers file and we have canceled the order to resolve the issue. The customers estimated ship date was Jan 20th and it is only the the 10th upon sending you this reply.