Autonation

It shows on my end that all products are canceled on our end

We regret that Mrs [redacted] has experienced mechanical issues with her Mitsubishi LancerAfter review the dealership fully disclosed all materials related the purchase and no other warranties are available or have been impliedWe have offered Mrs [redacted] an opportunity to purchase a New Car at a dramatically reduced priceWe have financing arranged for Mrs [redacted] and her Co-X providing they can provide proof of the required stipulations from the bank[redacted] General Manager AutoNation Ford Mazda Fort Worth [redacted]

The extended service agreement would have commenced upon day of purchase with 41,milesThe coverage that the customer is referring to is simply the powertrain warranty offered by the factory as the customer purchased a full service contract covering the entire vehicle for up to 75, milesI will have our CFS director contact the customer to alert them of this and explain further

According to my sales consultant, he has sold Mr [redacted] several vehicles in the past Mr [redacted] actually drove the truck for several days prior to him deciding to go ahead and purchase it There was a noise that both the customer and our sales associate heard and Mr [redacted] was told by our salesperson that he could take it to any mechanic and get the vehicle checked out Mr [redacted] knew our salespersons brother in law and ask if he still had his shop Our salesperson did not specifically tell him to go to see this particular mechanic We have had the truck here and the truck needs a new engine Our salesperson has been looking for a replacement vehicle, something in the same price range but has not had any success Mr [redacted] does have an appointment with both our Used Car Manager and the salesperson to try and get something worked out We will do everything that we can to make this right for the customer [redacted] General ManagerAutoNation Ford South Ft Worth

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe business has offered to replace the defective vehicle with an equivalent one Thank you for your help Regards, [redacted]

Your request to cancel your Service Agreement and Premium Protection plans has or is in the process of being completedWe apologize for your inconvenience and look forward to assisting you in the future [redacted] General Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Although I do not dispute the stated repairs, the mileage at each repair, the offer by Mr [redacted] to take the care to Corsicana Ford, the payment of the $service bill at the other dealership, nor my selling of the vehicle, I do dispute several other portions of the response.I have little doubt that Autonation had difficulty in identifying a "code" on the truck as the problem was intermittent as previously statedHowever, I was also told on multiple occasions by the service tech that he was unable to locate an issue, had to call the Ford service hotline, and was working through "a series of things" that the hotline recommended to try to remedy the problem.At no time were any type of reports indicating "out of sink" sensors provided despite my askingLikewise, other than the screen on the IPR being convex, no issues with the part were detectedThe convection of the screen will not affect performance.Additionally, following the last service date, which was my attempt to sell the truck in perfect mechanical shape, I drove it straight to the new ownerThe truck ran fine on the way to Corsicana and the INTERMITTENT issue did not return until later that evening.The truck was taken to an independent dealer, who dedicated the necessary time to identifying an intermittent issue and subsequently solved the problem.This should have been done by FordPERIOD.Thus, I want my money back and/or proof of the repairs they made being REQUIRED> Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve Thank you for your quick response.I am open to the service contract optionAdditionally, at the time of purchase, I wasn't told that this is just a powertrain warrantyIf I was made aware of this, I wouldn't have bought the car without an inspectionI basically trusted the Automation brandIn fact I didn't receive the warranty document for month and a halfI think you should cover these repairsI don't want to return my car because outside of these repairs, I like the carI also don't want to go through the process of buying another car.The remaining repairs areLeaking front shocks, faulty throttle actuator, faulty rain sensor, and faulty TPM sensor Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I want ALL contact stopped and not just the phone calls/texts and emailsI received another mailing last weekPlease stop ALL contact! Regards, [redacted]

The letters were printed on letterhead by our CFS Director [redacted] and mailed to the address that we have on record for the customer

Complaint: [redacted] I am rejecting this response because: I was only offered a loaner the first days it was in the shop Yes its very unfortunate that you falsify certified vehicles Regards, [redacted]

The customer brought their vehicle in for transmission repairs in Octwith 127k miles, we performed a solenoid repair at that timeCustomer returned in November for transmission concerns, we replaced several components in the transmissionCustomer came in several times after for other repairs unrelated to transmissionCustomer came in April 142k miles for drivability issues, we ( AutoNation ) replaced the transmission with a used transmission as a goodwill gesture related to previous transmission repairsCustomer brought vehicle back in Match 152k miles with transmission concerns, it was diagnosed that third gear has gone out in the transmission requiring the transmission to be replaced, the used transmission came with a day warranty which has expiredCustomer would be responsible for replacement of new or used transmission at this timeCustomer declined repairs and picked up vehicle

After reviewing the complaint, inidcate its current status in your response: ___X__ We have settled the complaint to the consumer's satisfaction _____ We intend to settle the complaint (state date) _____ We feel this complaint is unjustified _____ None of the above fits this situation

I apologize for the extremely lengthy down time for your vehicle to be repairedThe day warranty is a powertrain warranty to provide piece of mind to any customer purchasing a vehicle out of warranty from our storeThe service contract that was offered to you at the time of purchase was an all inclusive policy that would have covered more than just the power train componentsIf this is something that you see value in, I would see to it that you were provided this coverage at the dealership’s costIn the event that you feel as though you purchased a vehicle that was missed during inspection, or is not to your standards I would also be willing to provide you 100% of the purchase price as a trade in allowance on the vehicle of your choice or repurchase the vehicle for the sale price that you paid for itIf you are interested in doing any one time repairs on the vehicle I would also be prepared to provide those services at an internal cost to youIn an effort to stay competitive on the vehicle pricing, we try not to over recondition the vehicles therefore pricing them out of the marketI am extremely sorry for any inconvenience that this has caused you and I look forward to serving you in whichever manor you should choose Thanks, Chris GradyGeneral ManagerAutonation Ford Mazda of Ft Worth817-370-

Mr [redacted] ,Financing has been finalized and his issue has been resolved.Thank you, [redacted] AutoNation Ford Mazda Fort Worth

Our team apologized profusely for any for any part they played in the misunderstanding at the time of the incident, in fact we followed up the following day giving Mr [redacted] an opportunity to reconsider his understanding of the conversationWhile we certainly don't want to confuse any customers sometimes clients have soooo much information from so many sources that it can become confusingWe clearly document all transactions by presenting a written sales menu to the customer disclosing all pertinent pricing - rebate - taxes and fees in addition we include APR Term and down payment examplesMr [redacted] , prior to visiting our dealership, purchased a vehicle from a competitor and subsequently took the vehicle back demanding that the deal be unwoundWe were made aware of this and proceeded cautiously so as not to duplicate his experience with the previous dealershipWe feel that our salesperson articulated clearly that we could not match the price Mr [redacted] had seen in an online ad at another dealershipThere would be no reason to intentionally deceive Mr [redacted] after clearly telling him he had found a "better" price than we could offerWe value every opportunity to help families with their transportation needs and educate our sales team members assist guests with integrity and transparency, it is disappointing that Mr [redacted] feels we have come up short in his case

Complaint: [redacted] I am rejecting this response because:As usual, I get someone differentI am still awaiting the document from Financing that will show the times the inquiries were ranI have a right to them Regards, [redacted] ***

Our check Guarantee company was waiting for proof that the down payment check had cleared the bankWhen we had confirmation we reimbursed our customer their down payment and the NSF feesWe are sorry for the delay Tell us why here

Complaint: [redacted] I am rejecting this response because:First off I returned a vehicle I purchased from another dealer because it broke down less than minutes after leaving the dealershipIt was a pre-owned certified Chevrolet Used car with a day, money back guaranteeI don't know of anyone that Wouldn't have returned it This has absolutely NOTHING to do with what I now believe was deception on the part of this dealershipI have kept all of the emails that CLEARLY show that they made a deal and then backed out of itTo blame their actions on the customer is unacceptableI was disappointed and unhappy with their response or lack thereof before, now I am just plain angry that they would accuse me of misunderstanding the dealIf it hadn't been in writing that may have been the case but since it is...there is no doubtIn addition "we followed up the following day giving Mr [redacted] an opportunity to reconsider his understanding of the conversation"just plain did not happenNatalie had the nerve to call me and ask if I would consider a lower priced Malibu LS, parroting what her manager had tried to do the day beforeI informed her at that time that her calling was ridiculous.It is very appearant that someone is simply trying to cover their you know what at this pointI will now do whatever it takes to bring this to the attention of Autonation corporate, GM and anyone else that I feel needs to be made aware of these dirty tacticsI'd be happy to forward the emails to the responsible parties since it looks like they just want to deny they exist Regards, [redacted]

Mr***, Thanks for sharing this information but we have been clear from the outset that we have documentation that you authorized our actions in writing and we have done nothing wrongFurther we have asserted that your assumption we would not submit your information for consideration to multiple lenders was not communicated to any of our staff until after the inquiries were madeWe have been patient to this point trying to convince you we are willing to assist you and you have refused to provide the necessary document requesting our assistanceYou have moved on from requesting assistance to now providing a list of things we must give you to "make it right": • A New set (4) LS-P275/55RGood Year tires (Manufacturer type) same as original installedDon't need off road, just all weather road tires• Coupons for 36k and 72k major service (transmission flush, coolant, A/C, etc.) • 50% off labor, replaced parts at your cost (+10% of cost) of any repairs up to 120,miles• gallons of gas We furthermore agree with the statements made by Mr [redacted] from NBC "I think at this point you might want to consider following up with AutoNation’s request to email the credit bureaus concerning the errorHaving dealt with many complaints and cases involving credit reporting errors, I can say this is likely your best method of getting this resolvedIt will not necessarily accelerate the process if NBC gets involved at this stage, and could possibly complicate matters further." "Again, I cannot advise whether you should or should not do this, but please let me know what you decide to do, and if you ultimately "rewind" and both parties back out of the purchase agreement." Not sure why you are resisting our help and at this point any further investment of time is not warranted unless you change your mind about allowing us to help youRegards, [redacted] General Manager AutoNation Chevrolet NRH