Autonation Volvo Cars Bellevue

Complaint: [redacted] I am rejecting this response because: I was never contacted by Greg [redacted] , so I think there are some misunderstandings between Greg's statements (I guess it was told by the service manager and service advisor) and the fact: The car had the same steering wheel locked issue when it was towed to the AutoNation Volvo Bellevue on 10/22/After the diagnosis (charged me $for the diagnosis), the dealer told me it was caused by the bad batteryI asked them whether the steering wheel lock is bad since the car showed me the error message "Steering wheel locked", they said they had checked the part and the steering wheel lock is goodI doubted but still trusted they are professional, so I agreed to proceed the repairsBut actually they were wrong, because I met the same "Steering wheel locked" issue just five weeks later and the car was towed to the dealer again on 11/30/This time they told me it was caused by the bad steering wheel lockApparently they didn't find the root cause at the first timeGreg said "Both of these issues had to be addressed before any further diagnosis", ? but there was no "further diagnosis" performed actuallyIf they did, it wouldn't waste me and my family the whole afternoon waiting for the towing truck in a freezing winter daySo because their incomplete and unprofessional work, I think they should compensate me for the trouble it caused (the second repair on 11/30/2015), the towing cost and the time we wasted (including the ruined afternoon for my family and my time dealing with the dealer for the second repair) Greg said my car was in at miles for a no start condition, but I didn't remember itI am pretty sure the car was towed in on 10/22/due to the steering wheel lock issue for the first timePlease remind me with the service/repair copy if I was wrong.? Greg said they explained to me the details about the request for goodwill repair to Volvo NA, but it was not trueTheir service advisor Chris K [redacted] told me they won't request the good will repair for me because they thought Volvo NA won't approve it based on "their experiences"Chris K [redacted] also threatened me they won't give me the better price if I contacted the Volvo NA for the goodwill repairApparently it was also a lieLater I tried to talk to the service manager Jason V***, he told me he just sent the request to the Volvo NA, but I didn't get any updates from them later about the request results (until I got Greg's explanation through Revdex.com) As to the repair price, the service advisor Chris K [redacted] quoted me $instead of $for the first time over the phoneWhen I was thinking whether I should proceed or find another dealer, Chris said he will talk to their manager to see whether they could give me a better priceA few minutes later he called back to told me they would like to do $I was never told it was a 20% off discount from them (until I got Greg's explanation through Revdex.com)I was thinking $is the listing price (like MSRP of a car) while $is the actual price (like the actual sale price of a car), just like no one buys a car at MSRP priceConsidering the 10% off coupon from their website, I think I can proceedIf I knew I couldn't use the 10% coupon, I may change my mind to find a cheaper dealer or workshop Greg said they offered shuttle service at both visitsIt was not true, they didn't offer us shuttle service for the second visit, we used Uber to get home Greg didn't mention the service advisor Chris threatened me they won't cover the rental car cost if I didn't pick up my car on 12/2/when I had problem with the 10% off couponIt left me no choiceI contacted their service manager, left voice mail, but never got response? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was never contacted by Greg [redacted] , so I think there are some misunderstandings between Greg's statements (I guess it was told by the service manager and service advisor) and the fact: The car had the same steering wheel locked issue when it was towed to the AutoNation Volvo Bellevue on 10/22/After the diagnosis (charged me $for the diagnosis), the dealer told me it was caused by the bad batteryI asked them whether the steering wheel lock is bad since the car showed me the error message "Steering wheel locked", they said they had checked the part and the steering wheel lock is goodI doubted but still trusted they are professional, so I agreed to proceed the repairsBut actually they were wrong, because I met the same "Steering wheel locked" issue just five weeks later and the car was towed to the dealer again on 11/30/This time they told me it was caused by the bad steering wheel lockApparently they didn't find the root cause at the first timeGreg said "Both of these issues had to be addressed before any further diagnosis", but there was no "further diagnosis" performed actuallyIf they did, it wouldn't waste me and my family the whole afternoon waiting for the towing truck in a freezing winter daySo because their incomplete and unprofessional work, I think they should compensate me for the trouble it caused (the second repair on 11/30/2015), the towing cost and the time we wasted (including the ruined afternoon for my family and my time dealing with the dealer for the second repair) Greg said my car was in at miles for a no start condition, but I didn't remember itI am pretty sure the car was towed in on 10/22/due to the steering wheel lock issue for the first timePlease remind me with the service/repair copy if I was wrong Greg said they explained to me the details about the request for goodwill repair to Volvo NA, but it was not trueTheir service advisor Chris K [redacted] told me they won't request the good will repair for me because they thought Volvo NA won't approve it based on "their experiences"Chris K [redacted] also threatened me they won't give me the better price if I contacted the Volvo NA for the goodwill repairApparently it was also a lieLater I tried to talk to the service manager Jason V***, he told me he just sent the request to the Volvo NA, but I didn't get any updates from them later about the request results (until I got Greg's explanation through Revdex.com) As to the repair price, the service advisor Chris K [redacted] quoted me $instead of $for the first time over the phoneWhen I was thinking whether I should proceed or find another dealer, Chris said he will talk to their manager to see whether they could give me a better priceA few minutes later he called back to told me they would like to do $I was never told it was a 20% off discount from them (until I got Greg's explanation through Revdex.com)I was thinking $is the listing price (like MSRP of a car) while $is the actual price (like the actual sale price of a car), just like no one buys a car at MSRP priceConsidering the 10% off coupon from their website, I think I can proceedIf I knew I couldn't use the 10% coupon, I may change my mind to find a cheaper dealer or workshop Greg said they offered shuttle service at both visitsIt was not true, they didn't offer us shuttle service for the second visit, we used Uber to get home Greg didn't mention the service advisor Chris threatened me they won't cover the rental car cost if I didn't pick up my car on 12/2/when I had problem with the 10% off couponIt left me no choiceI contacted their service manager, left voice mail, but never got response Sincerely, [redacted] ***

Client was in on October 22, at 67,miles for a no start conditionWe inspectedthe vehicle and found that the battery was totally dead and found an overheated battery cable.Both basic maintenance I wear itemsBoth of these issues had to be addressed before any furtherdiagnosis, Client requested Volvo to cover repairs but as the vehicle was years and 17,milesout of warranty no coverage was providedCllent authorized repairs and vehicle was tested allworking Ok at that timeExtended 10% off to client as goodwill gesture.Vehicle retuned November 30, at 68,for a no start I steering lock issueVehiclewas inspected and found a faulty steering column lockQuoted repair of $Client againasked that Volvo cover the repairs to his vehicleSubmitted request for assist to Volvo andassistance was again declined based on service history (car was in at 56,miles for a no start inrelation to an accident the car had been in), and time out of warrantyExplained to client thatbased on time and miles out of warranty would be unable to have repairs covered by any type ofwarrantyAlso explained to client that if factory goodwill assistance is ever offered it is on aprorated basis and although Volvo would not cover the repairs AN Volvo Bellevue would assistwith 20% of the expense (this would have been in line with what Volvo would have offered toassist with) Client agreed to repairs and vehicle was fixedClient came to pick up the vehicle andbrought in a 10% off coupon and advisor explained to the client that unfortunately we would beunable to apply an additional I 0% on top of the 20% discount we had already offeredThecoupon stated cannot be used in conjunction with any other offers.According to our notes client was in a loaner at no charge to them on the first repair andwas in a loaner once the vehicle was diagnosed at the second repair- client was offered shuttleservice also at both visits.Absorbed loaner expense of $260Best Regards,Greg J [redacted]

Complaint: ***I am rejecting this response because:
I have mentioned twice in my previous statments that both visits to AutoNation Volvo Bellevue on 10/22/and 11/30/were due to the same reason: "Steering wheel locked", but AutoNation Volvo Bellevue always tried to bypass this fact in their responseThe main reason why I had this complaint is because AutoNation Volvo Bellevue didn't find the root cause of the problem and fix it on my first visit, which caused my second visit one month later wasting our time and moneyAfter the repair of my first visit, I talked to Jason V***, AutoNation Volvo Bellevue's service managerI asked him again the reason for the "Steering wheel locked" issue, he told me he was sure it was caused by the bad battery(I would like Greg to confirm with Jason)Apparently it was wrong because the same problem happend again even they replaced the bad batteryEither AutoNation Volvo Bellevue didn't find the root cause on my first visit due to their incompetence, or they knew the root cause but lied to meI would like Greg to give me a clear explanation on that
I am not aware of the no-start condition on 1/2/2013, but the car was in a body shop at that time
3, I have mentioned twice in my previous statments that (1) the service advisor Chris K*** told me they didn't file the request to Volvo NA because they thought it would not be approved based on their experienceLater I talked to the service manager Jason V*** who told me they have filed the request but it has been declinedHere I didn't complain you didn't do it, instead I complained the service advisor Chris K*** didn't tell me the truth(2) Neither service advisor Chris K*** nor service manager Jason V*** mentioned "20% cost assistance" before I paid the repair (Greg can confirm with them)My understanding of your price $vs $is like their MSRP and Sale price of their car since no one buys a car at MSRPAgain my complaint is not because AutoNation Volvo Bellevue didn't provide cost assistance to me, instead the complaint is because they didn't explain it to me clearlyThe reason why I accepted your repair price because I considered there is a 10% off coupon I can use, or else I may not choose them to repair
On my second visit, I told them I needed shuttle service to go home, but their manager (I didn't remember his name) told me their shuttle service is not avaliable at that timeThey told me there is someone who may help us, but he was washing cars at that time, so I need to waitI waited minutes but the man still didn't show upI asked the manager again, he said he could not tell me how long I still need to waitThen I called Uber because I didn't want to waste another hours there.
AutoNation Volvo Bellevue said they ensure their clients provided the highest level of service, but unfortunately it is not trueAfter the second repair, I tried to contact their service manager hoping he would give me some explanation on the repair process, but I never heard from themI tried to contact them at all ways such as emails, voice mail, but never got any response, so I had to file this complaint.
By the way, I talked to a salesman to give me a traestimate on my car on my second visit, but as usual I didn't get any response from himI am not sure how AutoNation Volvo Bellevue provides their clients highest level of service
I would like Greg to talk to Chris K*** and Jason V***, checked their online chat records or service appointment records (if they keep) to verify my statements.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have mentioned twice in my previous statments that both visits to AutoNation Volvo Bellevue on 10/22/and 11/30/were due to the same reason: "Steering wheel locked", but AutoNation Volvo Bellevue always tried to bypass this fact in their responseThe main reason why I had this complaint is because AutoNation Volvo Bellevue didn't find the root cause of the problem and fix it on my first visit, which caused my second visit one month later wasting our time and moneyAfter the repair of my first visit, I talked to Jason V***, AutoNation Volvo Bellevue's service managerI asked him again the reason for the "Steering wheel locked" issue, he told me he was sure it was caused by the bad battery(I would like Greg to confirm with Jason)Apparently it was wrong because the same problem happend again even they replaced the bad batteryEither AutoNation Volvo Bellevue didn't find the root cause on my first visit due to their incompetence, or they knew the root cause but lied to meI would like Greg to give me a clear explanation on that
I am not aware of the no-start condition on 1/2/2013, but the car was in a body shop at that time
3, I have mentioned twice in my previous statments that (1) the service advisor Chris K*** told me they didn't file the request to Volvo NA because they thought it would not be approved based on their experienceLater I talked to the service manager Jason V*** who told me they have filed the request but it has been declinedHere I didn't complain you didn't do it, instead I complained the service advisor Chris K*** didn't tell me the truth(2) Neither service advisor Chris K*** nor service manager Jason V*** mentioned "20% cost assistance" before I paid the repair (Greg can confirm with them)My understanding of your price $vs $is like their MSRP and Sale price of their car since no one buys a car at MSRPAgain my complaint is not because AutoNation Volvo Bellevue didn't provide cost assistance to me, instead the complaint is because they didn't explain it to me clearlyThe reason why I accepted your repair price because I considered there is a 10% off coupon I can use, or else I may not choose them to repair
On my second visit, I told them I needed shuttle service to go home, but their manager (I didn't remember his name) told me their shuttle service is not avaliable at that timeThey told me there is someone who may help us, but he was washing cars at that time, so I need to waitI waited minutes but the man still didn't show upI asked the manager again, he said he could not tell me how long I still need to waitThen I called Uber because I didn't want to waste another hours there.
AutoNation Volvo Bellevue said they ensure their clients provided the highest level of service, but unfortunately it is not trueAfter the second repair, I tried to contact their service manager hoping he would give me some explanation on the repair process, but I never heard from themI tried to contact them at all ways such as emails, voice mail, but never got any response, so I had to file this complaint.
By the way, I talked to a salesman to give me a traestimate on my car on my second visit, but as usual I didn't get any response from himI am not sure how AutoNation Volvo Bellevue provides their clients highest level of service
I would like Greg to talk to Chris K*** and Jason V***, checked their online chat records or service appointment records (if they keep) to verify my statements.Sincerely,*** ***

Client was in on October 22, at 67,miles for a no start conditionWe inspectedthe vehicle and found that the battery was totally dead and found an overheated battery cable.Both basic maintenance I wear itemsBoth of these issues had to be addressed before any furtherdiagnosis, Client
requested Volvo to cover repairs but as the vehicle was years and 17,milesout of warranty no coverage was providedCllent authorized repairs and vehicle was tested allworking Ok at that timeExtended 10% off to client as goodwill gesture.Vehicle retuned November 30, at 68,for a no start I steering lock issueVehiclewas inspected and found a faulty steering column lockQuoted repair of $Client againasked that Volvo cover the repairs to his vehicleSubmitted request for assist to Volvo andassistance was again declined based on service history (car was in at 56,miles for a no start inrelation to an accident the car had been in), and time out of warrantyExplained to client thatbased on time and miles out of warranty would be unable to have repairs covered by any type ofwarrantyAlso explained to client that if factory goodwill assistance is ever offered it is on aprorated basis and although Volvo would not cover the repairs AN Volvo Bellevue would assistwith 20% of the expense (this would have been in line with what Volvo would have offered toassist with) Client agreed to repairs and vehicle was fixedClient came to pick up the vehicle andbrought in a 10% off coupon and advisor explained to the client that unfortunately we would beunable to apply an additional I 0% on top of the 20% discount we had already offeredThecoupon stated cannot be used in conjunction with any other offers.According to our notes client was in a loaner at no charge to them on the first repair andwas in a loaner once the vehicle was diagnosed at the second repair- client was offered shuttleservice also at both visits.Absorbed loaner expense of $260Best Regards,Greg J***

Complaint: ***I am rejecting this response because:
I was never contacted by Greg ***, so I think there are some misunderstandings between Greg's statements (I guess it was told by the service manager and service advisor) and the fact:
The car had the same steering wheel locked issue when it was towed to the AutoNation Volvo Bellevue on 10/22/After the diagnosis (charged me $for the diagnosis), the dealer told me it was caused by the bad batteryI asked them whether the steering wheel lock is bad since the car showed me the error message "Steering wheel locked", they said they had checked the part and the steering wheel lock is goodI doubted but still trusted they are professional, so I agreed to proceed the repairsBut actually they were wrong, because I met the same "Steering wheel locked" issue just five weeks later and the car was towed to the dealer again on 11/30/This time they told me it was caused by the bad steering wheel lockApparently they didn't find the root cause at the first timeGreg said "Both of these issues had to be addressed before any further diagnosis", but there was no "further diagnosis" performed actuallyIf they did, it wouldn't waste me and my family the whole afternoon waiting for the towing truck in a freezing winter daySo because their incomplete and unprofessional work, I think they should compensate me for the trouble it caused (the second repair on 11/30/2015), the towing cost and the time we wasted (including the ruined afternoon for my family and my time dealing with the dealer for the second repair)
Greg said my car was in at miles for a no start condition, but I didn't remember itI am pretty sure the car was towed in on 10/22/due to the steering wheel lock issue for the first timePlease remind me with the service/repair copy if I was wrong.
Greg said they explained to me the details about the request for goodwill repair to Volvo NA, but it was not trueTheir service advisor Chris K*** told me they won't request the good will repair for me because they thought Volvo NA won't approve it based on "their experiences"Chris K*** also threatened me they won't give me the better price if I contacted the Volvo NA for the goodwill repairApparently it was also a lieLater I tried to talk to the service manager Jason V***, he told me he just sent the request to the Volvo NA, but I didn't get any updates from them later about the request results (until I got Greg's explanation through Revdex.com)
As to the repair price, the service advisor Chris K*** quoted me $instead of $for the first time over the phoneWhen I was thinking whether I should proceed or find another dealer, Chris said he will talk to their manager to see whether they could give me a better priceA few minutes later he called back to told me they would like to do $I was never told it was a 20% off discount from them (until I got Greg's explanation through Revdex.com)I was thinking $is the listing price (like MSRP of a car) while $is the actual price (like the actual sale price of a car), just like no one buys a car at MSRP priceConsidering the 10% off coupon from their website, I think I can proceedIf I knew I couldn't use the 10% coupon, I may change my mind to find a cheaper dealer or workshop
Greg said they offered shuttle service at both visitsIt was not true, they didn't offer us shuttle service for the second visit, we used Uber to get home
Greg didn't mention the service advisor Chris threatened me they won't cover the rental car cost if I didn't pick up my car on 12/2/when I had problem with the 10% off couponIt left me no choiceI contacted their service manager, left voice mail, but never got response
Sincerely,*** ***

*** Please See Attached Documents ***
The following Is in regard to complaint ID ***We received a notice dated December 21,Our notice Indicated that the consumer involved in the above referenced complaintincluded additional information in their letterInitial and follow up consumer letter are attachedto the current correspondence.To addresses as listed by the consumer concern replies will be numbered as they correspond withattached consumer letter,The consumer's vehicle was brought to Auto Nation Volvo Bellevue on two separate visits fora non-starting conditionOn the original visit October 22, we detected a failed batteryand a burned positive battery cableAs the vehicle is fitted with an electronic ignition thatmust have the correct voltage to operate this repair needed to be remedied before anyfurther diagnosis could take placeThe battery and cable were replaced and client was givena 10% discountAfter repairs systems were re tested and all was working properlyClientpicked up the vehicle without any issues October 23, The vehicle was returned with asteering lock no start issue on November 30, There were no reported failures or Issueswith the vehicle from October 22, until November 30, The vehicle was inspectedand it was discovered that the steering lock was the failed componentThis component wastested and verified as functioning properly during the October 22, visitAs there wereno concerns at that time no repairs to this component would be recommendedAuto NationVolvo Bellevue will not recommend any repairs to an unverified failure or fault within thevehicleThe client was contacted and approved replacement of the steering lockThe client's vehicle was in previously for a no start condition January 2, This visit appearsto have been in under another shop or previous ownerThe no start condition was remediedat that time
At both service visits October 22, and November 30, as requested by the consumerVolvo cars of North America was petitioned for cost assistanceDue to client as second owner,age (years out of warranty) and miles (18,miles out of warranty) assistance was denied.Although cost assistance through Volvo Cars was denied the client met with the ServiceManager in person and was offered 20% cost assistance through the dealershipThe original quote for repairs was $After dealership provided discount the before taxprice was $At the time of vehicle retrieval the client presented a 10% off coupon thatwas unable to be honored on top of the already provided 20% discountThe coupon alsostated that it could not be used in conjunction with any other offers or specials,Shuttle drivers are available for client requested ride and on call drivers are available forspecial locations out of the areaWe are unsure as to why client would havecontracted with Uberto be transported homeAt both the October 22, and November 30, the client was provided acomplimentary rental vehicle through EnterpriseThe dealership absorbed all associatedbasic vehicle rental fees at a retail expense of $(days rental@ per hours)Auto Nation Volvo Bellevue works dally to ensure our clients provided the highest level of service.we always strive to make all pertinent repair recommendations to our clients as we findmaintenance or repair issues that can affect the reliability or safety of our clients cars.Unfortunately Mr ***'s vehicle had two component issues that manifested at different times thatboth were In relation to the same failure

Complaint: [redacted]I am rejecting this response because:
I was never contacted by Greg [redacted], so I think there are some misunderstandings between Greg's statements (I guess it was told by the service manager and service advisor) and the fact:
1. The car had the same steering wheel locked issue when it was towed to the AutoNation Volvo Bellevue on 10/22/2015. After the diagnosis (charged me $135 for the diagnosis), the dealer told me it was caused by the bad battery. I asked them whether the steering wheel lock is bad since the car showed me the error message "Steering wheel locked", they said they had checked the part and the steering wheel lock is good. I doubted but still trusted they are professional, so I agreed to proceed the repairs. But actually they were wrong, because I met the same "Steering wheel locked" issue just five weeks later and the car was towed to the dealer again on 11/30/2015. This time they told me it was caused by the bad steering wheel lock. Apparently they didn't find the root cause at the first time. Greg said "Both of these issues had to be addressed before any further diagnosis",  but there was no "further diagnosis" performed actually. If they did, it wouldn't waste me and my family the whole afternoon waiting for the towing truck in a freezing winter day. So because their incomplete and unprofessional work, I think they should compensate me for the trouble it caused (the second repair on 11/30/2015), the towing cost and the time we wasted (including the ruined afternoon for my family and my time dealing with the dealer for the second repair).
2. Greg said my car was in at 56000 miles for a no start condition, but I didn't remember it. I am pretty sure the car was towed in on 10/22/2015 due to the steering wheel lock issue for the first time. Please remind me with the service/repair copy if I was wrong. 
3. Greg said they explained to me the details about the request for goodwill repair to Volvo NA, but it was not true. Their service advisor Chris K[redacted] told me they won't request the good will repair for me because they thought Volvo NA won't approve it based on "their experiences". Chris K[redacted] also threatened me they won't give me the better price if I contacted the Volvo NA for the goodwill repair. Apparently it was also a lie. Later I tried to talk to the service manager Jason V[redacted], he told me he just sent the request to the Volvo NA, but I didn't get any updates from them later about the request results (until I got Greg's explanation through Revdex.com).
4. As to the repair price, the service advisor Chris K[redacted] quoted me $876 instead of $820 for the first time over the phone. When I was thinking whether I should proceed or find another dealer, Chris said he will talk to their manager to see whether they could give me a better price. A few minutes later he called back to told me they would like to do $649. I was never told it was a 20% off discount from them (until I got Greg's explanation through Revdex.com). I was thinking $876 is the listing price (like MSRP of a car) while $649 is the actual price (like the actual sale price of a car), just like no one buys a car at MSRP price. Considering the 10% off coupon from their website, I think I can proceed. If I knew I couldn't use the 10% coupon, I may change my mind to find a cheaper dealer or workshop.
5. Greg said they offered shuttle service at both visits. It was not true, they didn't offer us shuttle service for the second visit, we used Uber to get home.
6. Greg didn't mention the service advisor Chris threatened me they won't cover the rental car cost if I didn't pick up my car on 12/2/2015 when I had problem with the 10% off coupon. It left me no choice. I contacted their service manager, left voice mail, but never got response.  
Sincerely,[redacted]

[redacted] Please See Attached Documents [redacted]
The following Is in regard to complaint ID [redacted]. We received a notice dated December 21,2015. Our notice Indicated that the consumer involved in the above referenced complaintincluded additional information in their letter. Initial and follow up consumer letter are attachedto the current correspondence.To addresses as listed by the consumer concern replies will be numbered as they correspond withattached consumer letter,1. The consumer's vehicle was brought to Auto Nation Volvo Bellevue on two separate visits fora non-starting condition. On the original visit October 22, 2015 we detected a failed batteryand a burned positive battery cable. As the vehicle is fitted with an electronic ignition thatmust have the correct voltage to operate this repair needed to be remedied before anyfurther diagnosis could take place. The battery and cable were replaced and client was givena 10% discount. After repairs systems were re tested and all was working properly. Clientpicked up the vehicle without any issues October 23, 2015. The vehicle was returned with asteering lock no start issue on November 30, 2015. There were no reported failures or Issueswith the vehicle from October 22, 2015 until November 30, 2015. The vehicle was inspectedand it was discovered that the steering lock was the failed component. This component wastested and verified as functioning properly during the October 22, 2015 visit. As there wereno concerns at that time no repairs to this component would be recommended. Auto NationVolvo Bellevue will not recommend any repairs to an unverified failure or fault within thevehicle. The client was contacted and approved replacement of the steering lock.2. The client's vehicle was in previously for a no start condition January 2, 2013. This visit appearsto have been in under another shop or previous owner. The no start condition was remediedat that time.
3. At both service visits October 22, 2015 and November 30, 2015 as requested by the consumerVolvo cars of North America was petitioned for cost assistance. Due to client as second owner,age (3 years out of warranty) and miles (18,000 miles out of warranty) assistance was denied.Although cost assistance through Volvo Cars was denied the client met with the ServiceManager in person and was offered 20% cost assistance through the dealership.4. The original quote for repairs was $876.00. After dealership provided discount the before taxprice was $684.23. At the time of vehicle retrieval the client presented a 10% off coupon thatwas unable to be honored on top of the already provided 20% discount. The coupon alsostated that it could not be used in conjunction with any other offers or specials,5. Shuttle drivers are available for client requested ride and on call drivers are available forspecial locations out of the normal area. We are unsure as to why client would havecontracted with Uberto be transported home.6. At both the October 22, 2015 and November 30, 2015 the client was provided acomplimentary rental vehicle through Enterprise. The dealership absorbed all associatedbasic vehicle rental fees at a retail expense of $220.00 (4 days rental@ 55.00 per 24 hours)Auto Nation Volvo Bellevue works dally to ensure our clients provided the highest level of service.we always strive to make all pertinent repair recommendations to our clients as we findmaintenance or repair issues that can affect the reliability or safety of our clients cars.Unfortunately Mr [redacted]'s vehicle had two component issues that manifested at different times thatboth were In relation to the same failure.

Client was in on October 22, 2015 at 67,331 miles for a no start condition. We inspectedthe vehicle and found that the battery was totally dead and found an overheated battery cable.Both basic maintenance I wear items. Both of these issues had to be addressed before any furtherdiagnosis, Client...

requested Volvo to cover repairs but as the vehicle was 3 years and 17,000 milesout of warranty no coverage was provided. Cllent authorized repairs and vehicle was tested allworking Ok at that time. Extended 10% off to client as goodwill gesture.Vehicle retuned November 30, 2015 at 68,030 for a no start I steering lock issue. Vehiclewas inspected and found a faulty steering column lock. Quoted repair of $820.00. Client againasked that Volvo cover the repairs to his vehicle. Submitted request for assist to Volvo andassistance was again declined based on service history (car was in at 56,000 miles for a no start inrelation to an accident the car had been in), and time out of warranty. Explained to client thatbased on time and miles out of warranty would be unable to have repairs covered by any type ofwarranty. Also explained to client that if factory goodwill assistance is ever offered it is on aprorated basis and although Volvo would not cover the repairs AN Volvo Bellevue would assistwith 20% of the expense (this would have been in line with what Volvo would have offered toassist with) Client agreed to repairs and vehicle was fixed. Client came to pick up the vehicle andbrought in a 10% off coupon and advisor explained to the client that unfortunately we would beunable to apply an additional I 0% on top of the 20% discount we had already offered. Thecoupon stated cannot be used in conjunction with any other offers.According to our notes client was in a loaner at no charge to them on the first repair andwas in a loaner once the vehicle was diagnosed at the second repair- client was offered shuttleservice also at both visits.Absorbed loaner expense of $260Best Regards,Greg J[redacted]