AutoNation Nissan 104

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Nicholas Rech

Complaint: I am rejecting this response because: When I called the dealership previously they confirmed there was a dent and now their story has changedI also have text messages from the salesperson days later acknowledging the dent and that he was reaching out on how to resolve itHe gave me a number of someone to call but I need to make sure it is resolved by NissanAlso, any finalized pricing that was agreed upon was to include all fees and taxesI wouldn't have filed a complaint with the Revdex.com if I felt this was handled properlyI shouldn't be surprised to get hit with a tax bill when it was supposed to be all includedThis is unethical business practices Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: Now you enter the wrong check ok if you say soWe did all the calculations and the total is over $5,not included all interest paid as wellAttached is all the different invoices with the totals which a total of different insurance/gap/etc that was cancel since 6/22/which needs to be all reimburseWe need this situation fixed asap
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/06/16) */
WE CHECK A CHECK FOR HER YESTERDAYWE WILL CALL THE CUSTOMER AND LET HER KNOW SHE CAN COME PICK IT UP
Initial Consumer Rebuttal /* (2000, 8, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company
issued a check for the toll fees; however, this was after a complaint was filed with the Revdex.com and Nissan of North AmericaIt should not have taken over a month nor escalated for the company to resolve this

Thank You for providing AutoNation Nissan with this informatforionWe apoligize for the delay in responding to you regarding this matterWe have contacted this customer and worked out a monitary resolution that she was completely satisfied withPlease feel fre to contact her if you so
desire
Sincerely,
*** ***
Dealership Development Manager- Denver Markets 1&

Nissan is working on getting out to fix the problem with the quick chargerWe will make sure all none Leaf vehicles are not parked in front of the charger's

The customer signed a buyer order that shows the % on the taxes that were collected at the time of saleThe customer called in two months after they bought the car about the dentBecause of the time between when they bought the car, and the time they called us about it we looked at some pictures
of the car that we hadYou can see the car didn't have the dent when the car was on the lotThe car is used and the customer called us two months after the fact

Initial Business Response /* (1000, 6, 2015/07/30) */
AS A SPOT DELIVERY STATE THE DEAL WAS NOT PRE=APPROVED AT TIME OF DELIVERYWE TRIED TO GET FINANCEING DONE AND THE CUSTOMER CAN NOT PROOF IN COME
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I was told verbally and in writing no other documents are needed I have the proof I was never told in writing nor was it ever communicated to me that financing wasn't available to communicate it to my mother a week later They where quick to revert to written contract terms yet they also failed to acknowledge the contract stated they received $cash where's the cash ? I have filed a complaint with the CFPB and I'm confident they will find a valid claim automation dealt with this situation in a very unprofessional manner and that they violated my consumer rights They're sentence response validates the the lack of serious attention this matter has been given they have clearly violated Colorado consumer protection actX-X-XXX they came to my place of employment with no notice and picked up car to date I have never received anything in writing stating why nor did the they do their due diligence on their side to help me locate financing before taking car backI would like them to review colirados law when it comes to verbal promise and verbal disclosure I would also like them to review with automation attorneys the written document that states they needed no other documentation or anything else from meI had a clear conversation with sakes person and finance person about secured financing they assured me nothing more was needed and financing was securedThey can't pick and choose which contract terms they want to enforce they enforced the fine print of the financing clause yet they failed to acknowledge it stated I left $1,cashColorado law is very clear that if financing cannot be secured they cannot charge fees for time I had vehicle and the monies must be returned *** *** , *** *** *** *** and *** the finance lady need to do the right thing
Final Consumer Response /* (4200, 15, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did sell me a car and took it back because they could not find financing they verbally said I was set on financing while signing the contract
Final Business Response /* (4000, 17, 2015/09/24) */
The came in and bought the car and he was told he need to give us poi and porAfter about a week the customer didn't bring the proof that we needed to complete the dealWe called the customer and told him if he didn't bring us what we needed that he would have to bring the car backWhen he did bring the what we need nothing that he put on credit was accurateHe also at that time told us that he was trying to buy the car for his momWe told him that we needed to add her to the deal if that was what they were trying to doHe told us that his mom would not go on the dealSo with his stipps not matching and the customer was trying to do a straw perchase we unwound the car deal

WE HAVE NO RECORD OF THIS CUSTOMER EVER BE HERE AT THIS STORE

We expedited the cancellation for the customer on 12/27/the cancellation has been processed and we will be getting a check cut to bank within to daysTell us why here

Complaint:
I am rejecting this response because: I have text messages from the salesperson regarding the dent and I negotiated a final price including all money owed including taxes.
Sincerely,
*** ***

unfortunately the wrong check was attachedwe are doing our best to resolve the issue in a timely fashion

Complaint:
I am rejecting this response because: We were sold these cars under information when we were promised this service would be available to usThe two other chargers you provide take hours to charge our
car which is way longer than the minutes the quick charger takesAlso you always have cars (both EV and non EV) parked in those spaces blocking the Chargers and therefore they are not available for use.
Sincerely,
*** ***

[redacted] started his cancellation process with our store 8/23/2016 the gap and service agreement have been cancelled. The checks are attached and were sent to the lien holder Nissan Motor Finance on 10/25/2016 for gap and 11/03/2016 for service agreement. Customers do get informed the...

process takes 8-10 weeks.

the customer did signe the damage disclosure ! we purchased this vehicle from our sister store [redacted] whom purchased the vehicle from the auction.the auction did not provide [redacted] with a title it was a government certificate . these certificate have to be turned into the county for a...

title in dealership's name.process to take 6 to 8 weeks.in conclusion we bought the car back and going to payoff the customer loan thru there C.U.thankszack toukan

Complaint: [redacted]
I am rejecting this response because:1. [redacted] admitted the ball was dropped, and that his finance associate [redacted]...

did not do her part in following up with offers from banks. I spoke with my current lender and they said that they made an offer in October 2015 and in November 2015, and I was financed in December 2015. [redacted] Bank and [redacted] Bank made offers as well. My current lender said the offer in October 2015 was lower than the offer in December 2015 that Auto Nation accepted.I purchased my vehicle:          October 2015 - [redacted] went on a leave and left the responsibility to [redacted]           November 2015 - [redacted] returns from a leave to find that nothing had been done on my car loan (financing)           November 2015 - [redacted] contacts me trying to find out why I had not submitted my bank statements, and I did and I sent him the email.           November 2015 - I spoke with [redacted] on the phone and he apologized that my loan had not been taken care of, and that this time he would make sure that it would be followed up on. He said that I had to come back in and sign new paper-work, and they would have to send out my credit application again (starting over). He apologized again on the phone.See email from [redacted], and look at the highlighted dates. 
Sincerely,
[redacted]

Customer was very difficult to get approved and could not prove income on very rough credit. We had to have numerous banks look at this to get it done.

Initial Business Response /[redacted]/
THE CUSTOMER CAME IN HERE IN MARCH AND THE DEALERSHIP DID GROUND THE CAR BECAUSE THE CUSTOMER WAS GOING TO BUY OUT THIER CAR. THE CUSTOMER CHANGED THIER MIND AND DIDN'T WANT TO BUY THE CAR. WE CALLED NISSAN AND CANCELED THE GROUNDING. THE...

CUSTOMER CAME BACK INTO THE STORE IN MAY AND TURNED THE LEASE IN. WE DID GROUND THE CAR AGIAN AND NISSAN CAME AND PICKED UP THE CAR.NISSAN IS TRYING TO COLLECT APRIL AND MAY'S PAYMENT NOT JUNE AND JULY. THE $395 CHARGE IS FROM NISSAN NOT FROM THE DEALERSHIP.
Complaint Response Date bumped because: Holiday

The following items were reviewed in regard to this complaint:1) Repair Order Reviewed. 2) Initial concern, repairs, conversation with Service Advisor and Technician performed.3) Part which was replaced on vehicle physically tracked, located and verified. Alignment specifications before and after...

sheet verified. The  information above was reviewed by our  Service Director and verified that the seat belt in question by the customer was replaced and the new one in the vehicle ( from technical information available from the manufacturer)  is working as designed by and within the manufacturer's guidelines.   Our Service Director will contact the customer and offer to schedule a visit with a factory representative to also review the operation of the seat belt at the next dealership visit or sooner if possible.