AutoNation Ford Tustin

Greetings,My name is [redacted], case number [redacted]. I am happy to report that my problem has finally been resolved. I have received all the necessary paperwork on the vehicle.I would like to thank the Revdex.com for your help in this matter. It was your intervention which made the...

difference. Once again, many thanks and keep up the great work!All the Best,[redacted]

Review: I purchased my certified used 2010 Ford Fusion Hybrid back in April 2013 from the AutoNation Ford Dealership in Tustin, CA; I have brought my vehicle back every time since then to get it serviced when needed. On July 9, 2014 I brought my vehicle in to get an oil change and to get my air conditioning fixed. My AC stopped working about 1 week prior to me bringing it in. When I brought it to the dealership I dealt with serviceman [redacted]. A few hours after bringing it in, [redacted] came into the waiting lobby to tell me I needed to replace my AC blower motor. The repair was going to cost roughly $370. I agreed to have them fix it along with getting my oil changed. A week after getting the repair my AC only worked intermittently and then stopped working totally about 2 weeks after the 1st repair. I made another appointment to get my car checked and I again dealt with [redacted] who thought it could be a defective part. Later [redacted] came out to tell me that I needed to spend another $400 to fix my AC. He also said the part needed to fix it was all the way in L.A. and I wouldn’t get my car back until the end of the day if not a few days later. [redacted] allowed me to loan a Lincoln MKZ while my car was getting repaired. Later, the Lincoln seemed to be having trouble starting and within a few hours it died on me. The next morning [redacted] called out a tow truck. The car was jump-started and I brought it back to the dealership where it died again. When I went to the cashier to pay for my 2nd repair I asked to speak to a manager. I explained everything to service manager [redacted]; from my issues with [redacted] and the repairs to the faulty loaner car. [redacted] stated that things like this happen and that it was out of his control. Even after explaining everything [redacted] did not offer an apology nor did he offer a discount for any of the troubles I had gone through. Neither I nor any of my immediate family will be returning to an AutoNation dealership to get any service done.Desired Settlement: After stating the problems I had with the AutoNation Ford dealership in Tustin, CA, I would like a refund due to an ineffective diagnosis that did not pin point the problem correctly the first time. This ineffective diagnosis resulted in me spending money that I feel was unnecessary. I would also like to receive an apology from serviceman [redacted] and service manager [redacted].

Business

Response:

[redacted], brought the car into our facility 7/9/2014 as a certified Ford Preowned vehicle which she purchased 4/04/2013 . The components (blower motor, AC blower resistor control) are not covered components under the Ford plan. The blower motor was intermittently operating, the car was repaired 7/9 same day she paid $388.76 inclusive of maintenance performed that same day. Car returned 7/30/2014 …. AC blower not working again customer stated. The AC controller and connector were inoperable she paid $394.35

Tustin Ford stands behind the repair and the subsequent charges . The two repairs are not associated with none another as they are different components.

I can be contacted at 7148323300

Review: When I purchased my car from this dealer I also purchased an extended warranty. After a few months I decided that I didn't want the extended warranty any longer and went back to the dealer to cancel it. After visiting the dealer on December 4th. The warranty was canceled.. They told me it would take about 4-6wks to get the amount sent to the lender and have it credited to my account. It is not Feb 16, 2016 and I have not heard or received anything about the check. I have called multiple times to get updates and the finance manager just tells me that he is going to email the business office, but I never get an email or a follow up phone call from him. It is now 10wks after they have cancelled my warranty and I have still not seen the check be applied to my account. I have give the dealer more than enough time to reasonably resolve this issue and they are not showing any signs of making it a priority.Desired Settlement: All I am asking is to have the amount refunded back to the lender as the contract states will happen when I cancelled my warranty..

Review: When I arrived I was met with the normal car salesman mumble jumble. I asked that I have straight forward pricing and no haggling. After they hassled with me for over two hours, I made the decision to purchase the truck. After making the decision I looked over the truck for needed repairs. The check tire light was on so I asked that they repair that. The manager agreed and put it in the contract. On my way home, I called the manager to let him know that the cruise control did not work, and there was minor slipping in the transmission. The manager told me not to worry, he would "take care of it". I brought the truck back two weeks later. The manager that was on sight said he had no idea what I was talking about. After speaking with another employee, the manager said "I'm not going to pay for it, but I will split the cost". From the moment I told them that I was paying cash, their customer service went out the window. The representative that helped me with my purchase didn't know what to tell me. I was left in back office for over an hour while they made the decision to "split the cost". I was told by a mechanic that since my truck is a Toyota, they are limited to what they can fix on the truck. I would not recommend this company to anyone. I felt very pressured during the sale, and after I made the purchase I was left sitting at a table for almost 45 min. Of 6 vehicle purchases, this was the worst. They said they would fix certain problems on my truck and now they are not.Desired Settlement: The repairs that needed to made on the date of purchase need to be made

Review: After receiving poor service on my vehicle I had to follow up with another provider to complete the job that was not finished at Tustin Ford. The initial services took over a week to complete and still was not accomplished. I spoke with the service manager at the time and asked them to remove me from their contact list as I would not be returning. After a few weeks passed I started received multiple calls from Autonation to schedule the next service for my vehicle. I have contacted them five times over the past six months asking to be removed from their calling list yet I continue to receive calls. Having spoken with several people in the organization including the service manager I feel obligated to report this as no action has been taken.Desired Settlement: Please have them remove me from their contact list, mailing list, and any automated dialing options they have for services.

Business

Response:

The request has been submitted to DMEand Aspen marketing. This should remove the consumer from future communications.

Review: On August 14th 2015, we bought a CMax from AutoNation Ford. They assured us that we would receive the title and registration shortly. After having contacted the company many times, and being assured that the paperwork was being handled , we still have not received these documents. The company informed us that the documents had been sent to them on January 7th! We are uncomfortable driving around without these documents. As mentioned, we have brought this situation to the attention of Ford on multiple occasions, and been ignored. All we want are the legal documents which must accompany the vehicle we bought. This has become a very stressful situation which needs to be resolved. Would you recommend legal action? Hoping you can help us, and get this company to act as promised. We are not looking for compensation, yet. We just want the title and registration to the car we bought and paid for. Thank you.

Sincerely,

[redacted]Desired Settlement: We need to have the title and registration of the vehicle we bought. We have gotten no satisfaction from the dealership.

Consumer

Response:

Greetings,My name is [redacted], case number [redacted].

Review: We purchased a 2012 Ford Escape from Autonation Ford Tustin on December 26th 2013. We have not recieved Registration for the vehicle as of April 2,2014. 1. We were told by the General Manager [redacted] that the problem was with the CA DMV. This is not correct. 2. I contacted [redacted], finance manager, of Autonation ford and he informed me that Autonation Ford Tustin did not have the title to the vehicle and they are trying to get it. 3. The CA DMV states that as of March 31, 2014 the registration cannot be completed because Autonation Ford has not surrendered the title to the vehicle. 4. The CA temporary registration for the vehicle expired on March 26, 2014. The car cannot be driven without current registration. The car was purchased while my wife and I were CA residents. We have moved to Texas, the registration is NOT lost in transition. The DMV states is has not been completed by the seller.Desired Settlement: Either 1. Registration be completed for the vehicle, within 10 days (our preference is to keep the vehicle), or Autonation Ford will issue a full refund for the 2012 Ford Escape and we will return the vehicle at Autonation's expense.

Business

Response:

DMV is in process, A title was needed to complete the process. Yes it has taken longer than normal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of 04/17/2014, the CA DMV has not received the information necessary to complete the registration. The DMV returned the paperwork submitted by Autonation Tustin on 04/04/2014. The CA DMV has not received the corrected or complete package.

Something is not in process with the DMV unless it has been submitted compete. Autonation Ford is giving the same response they have been giving me for 3 months.

Regards,

Review: When I was attempted to purchase a car at Auto Nation Ford/ Power Ford, I did approve for them (power ford/ Auto Nation Ford) to run my credit during the application process. They NEVER informed me that they would also send my social security number and credit application out to 4 additional services to run my credit. Now I have 4 hard inquiries on my credit. During this whole process I made it VERY clear they I only wanted my credit run 1 time and was under the impression that they would use that same report for any additional information and NOT subject me to having my credit run multiple times. Had I know they were going to do this I would NOT have agreed to let them and would NEVER have completed a credit application with this company!Desired Settlement: I want all of the hard inquiries REMOVED for my credit file. Auto Nation Ford/ Power ford has the ability to request this to be done. They need to send a request the additional finance companies requesting this. I also want them to remove the inquiry they ran as well since they were dishonest about there practices. This has substantially hurt my credit file and I would never had allowed it!

Business

Response:

The Client signed a credit application to obtain her credit. In addition it gives the dealership permission submit the application to our approved lenders-- The statemnt on the credit application states "by signing below 4.) authorize us and our affiliats to obtain consumer credit reports and investigations of your credit and employment history in connection with this application" . There is no way for us to remove any inquiries due to this transaction. The customer may contact the credit burueas if any additional information is needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The application was NOT clear and since the dealership had already ran my credit and told me they would be using that credit report, I would not have expected them to manipulate me into an agreement that I would not have signed. I was informed by them that they needed the app on file to use along with the credit they already had on file. I was manipulated!

Regards,

Erica [redacted]