Auto Transport 123

[redacted] We dispatched to this carrier the first day for pick upThey sat outside the customers pick up area for days until the customer explained he couldn't get his units ready in time Now the customer is finally ready and we are working on trying to get someone else out thereWe performed service first day into contract [redacted] wasnt ready for pick up

Car transported from Arkansas to Washington state. Car was supposed to be picked up on Monday. It was picked up on Thursday. But, we were kept informed and contract says pickup may be delayed. We allowed for that delay. Car was delivered timely in Tacoma. The transport company was [redacted] out of [redacted] . The driver was extremely nice and car was delivered on Monday, as he promised. Keep in mind, there were seven cars he picked up from different locations in the country to be delivered by 18-wheeler. So, I will give them a positive review.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The person that I talked with ( [redacted] ) we discussed that if it was not picked up on Saturday that I would not want there service and I would not be chargedYou can go to the recorded phone calls that they would have on fileThere was never a truck dispatched from the companyNo phone call was ever made to me on SaturdayNo driver ever contacted meWhere is the proof from thatCalled [redacted] on Saturday after not hearing from a driver and I was told at that time that the driver was not available and it would not be picked up on SatAfter not getting a transport from them on Saturday, I told [redacted] that I would not need there service and I was told that is fine and I would not be charged.They tell me that they record phone callsBring up the records and listen to the phone callsThey took money, when they shouldn't have, I was not only charged for the $but it overdrafted my account for $since I didn't know I would be charged after conversations with the rep [redacted] They promise things to get you to sign up and then don't deliver and still charge you for no service.What they are offering is not acceptable and I am sure this is not the first time it happenThe min that I would accept for this settlement to be resolved is the $refunded back to my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I do not consider this complaint resolvedI paid the dollars because their threatened to send me to collections and I wasn't going to have a negative mark on my credit report because of these crooks They still have not owned up to the promises that they told me on the phone when they got me to sign my contract and told me it was no issue and that I would not be penalized if I had to opt out due to my Military Orders getting changedAlso when I did pay the customer service agent did not mention the fee could be used for a future service, again another play on words to bend things in their favorI wish I would have looked them up on the Revdex.com and not just on *** ***You can tell they fabricated their reviews to make them appear as a Star company which is not the case when you see the complaints they have had over the past years and over for the past months I guess as a "Gold Contributor" you can make yourself look like a reputable company Any business owner who is content with that type of track record truly shows he only cares about getting people to sign up by any means possible and then collecting money from them without providing any type of service For this complaint to be considered resolved satisfactorily, I would like my refunded*** *** or *** *** can call me personally if they are truely concerned about resolving this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Order
06/**/9:amTransaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method: *** Amount: USD (225.00) Customer Name: *** ***
This fee was refunded yesterdayCS had
no knowledge of the fee billed and we apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Hi, I didn't find Business's response acceptable because I had a lengthy conversation with them on 04/** regarding cancellation of my order because I didn't want to take another risk as they had failed to deliver my car as per original agreement. I already mentioned in my email that I had to pay $for renting the car for extended period of time due to delay cause by themAnd I had formally sent them an email requesting cancellation of my order (refer attachment) and they replied confirming cancellation and now how can they say that I did't inform them about cancellationI again request for refunding my full deposit $
Thanks
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Be very careful booking with this company and read the contract before you hire them I signed with them for an end of September pick up on August ** They couldn't give me a definitive timeThey said it was a four day window which seems standardHowever, I needed close to the *** or *** and the contract stated the *** with day windowI was able to make other arrangements but when I called to cancel, they claim that the reservation was already in progress and I would have to pay a fee of $I managed to get it reduced to $but it still didn't seem fair

We have spoken to *** in regards to this , I believe he has spoken with *** and this car has already been picked up
*** please let me know if all this suffices I was very upset to hear you were not happy with service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to your reply dated Thurs June *, 2014,
"how can you say unlawfully? If you want a copy of your contract I will send it to you. We re talking about shipping a car, I dont even know what your speaking about in your complaint. Provide the receipt of your cancellation via us registered or certified mail and I will refund the $you will speak about immediately. Otherwise I don't really know what we are talking about."
Sending me a copy of the contract will not be necessary as I already have a copyI'm well aware we were talking about shipping a car; hence, my original complaintI have already attached copies of the bank statement right onto my complaint to the Revdex.com as it should show up for you to view, in addition to attaching the email I sent to Ross regarding charging me $I sent him the bank statement as well via email to *** on May **, @ 11:am, and he never responded; hence, another reason of my original complaint. I have had an extremely difficult time getting any communication from this company
Please provide me with your DIRECT email so I can email you exactly what I am talking about as well as your nameI don't want to just send it to the business to let it get lost somewhere or chance anyone saying they never received itI want a contact person to send it to, however, I have already provided now times a copy of my bank statement proving that you guys unlawfully took funds out of my account
If by attaching it to this cite hasn't been sufficient for you, then fine, I will send certified once I get a contact person. You will see that there is two separate transactions of $totaling $100, THEN...about two days later, an additional charge of one transaction of $100....This all totals $200.00! I hope this gives some clarity to your confusion as I would like for my money to be refunded to me and this to all be over. And because I no longer have that original bank card as I have had to cancel it due to fraudulent activity, I would like a check mailed to the address you have on file, in addition any postage it costs me to mail it certified, as I have tried to email you guys, but to no avail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Worked for this company! Big mistakethey train you lie and do whatever it takes to get customers credit card infoWhen you refuse to to their lines of ** they stop giving u leadsVery very unprofessional ownerThey want to to say to customer that transportreviews.com is regulated by the DOTThis is blatant lieRead the real reviews on *** or even their own sitesThe owner is a young kid that's been spoon fedHe even under pays his management forcing them to pull money out of their own pocket to pay employeesStay away there are real brokers out there that are honestThis company is sm

I have attempted to work with Ross from Auto Transport to no avail From the first promised pick up some days ago to the ongoing deceitful practices involving daily updates that never happened, conversations with a (phantom?) driver and the person who currently has the motorcycle and myself that were to take place multiple times but never did
The reason I initially chose this firm to transport the motorcycle was Ross' assurance that they utilize their own transports and staff, rather than putting the move out for bid and that they have a twice a week schedule between Denver area and Houston area - all of which I have found to be false
For these reasons, I provided them with a head's up that any and all transactions and/or agreements between us are now null and void and sent a certified letter to their offices which should arrive Monday, which is the *** day following the first alluded to piwhich never happened Insofar as no pick up has ever been reserved at this point, nor my card charged, I have cancelled said card, informed the current custodian of the motorcycle that it is not to be released and will be filing complaints with DOT & FMCSA

Good Afternoon-After reviewing the customers complaint I find the following:Order Placed 04/**/First Available Pick Up: 06/**/2015Order Dispatched: Dispatched: 04/**/9:am Pickup Estimated: 2015-06-** Carrier Pay: Driver: delivery est 7-days
after pick up Dispatched to Carrier: VNS Auto Transport IncWe did not receive any Cancellation Requests from Customer, we have not been notified until the Customer filed a Revdex.com ComplaintOn 06/**/1:pm we issued a Credit Adjustment in the Amount of $Transaction ID: *** to reduce Reservation fee to $for Reservation, as order dispatched, scheduled for pick up, no Cancellation received from Customer.Customer does have the option of using Full reservation $towards a future transport at anytime.Please have customer call us directly to explain situation, as we had not been notified.###-###-#### - *** ###-###-#### - ***Reference Order ID: ***Thank you, and we look forward to hearing from you?

Revdex.com
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
They are stating that they cannot guarantee the arrival of the vehicle but the driver put off picking up the car by days He called and said he would pick the car up on *** , then***( I had to call him 6-times before he even answered because I started panicking because he was supposed to be there and it was getting late and I knew I was leaving early in the ** on***) and finally he picked it up on *** and I was not able to be there because I had a flight on *** *** to catch a flight to **I had to leave my keys in the vehicle because I had no choice I needed to get the vehicle to ** and was in a pinch because of him putting us off for several days If the driver would have picked the car up when he was due to it would have been there on timeAnd I would not have had to pay for an extra days of rental I could not return it the day he arrived with the car because it was to late so I had to returned it the next day.So again this goes back to the driver putting off the pick up date several times This all could have been avoided if he would have picked this up when he was scheduled to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There are several major discrepancies in the documents provided by AT Delivery address is incorrect , if ATwas in fact the actual carrier, as per agreement , they would have exact knowledge of the correct and actual final delivery location , As to a pick up location , there is no *** *** *** *** in *** ** If AThad their own truck, with their own driver ,performed this delivery, as contract states , they would be aware of the incorrect information in the contract. Car was delivered to completely different town You may contact alleged delivery location to confirm that there was no delivery of mentioned vehicle on the specified day and time Footage of the commercial security camera will confirm the facts in a court of law If they had actual tracking capability and their own trucks as per agreement, it would have been easy to proveUnfortunately this is a business that practices deceptive advertising , sort of bait and switch ATDid not perform this run as agreed , their deceptive advertisement has mislead large number of people , who have their horror stories We have had an alternator damage to our vehicle cost over $in repairs . AT did not return portion of an unauthorized charge , there for this case is not deemed resolved .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have been asked to apologize for threatening I have never threatened anyone, they will not produce any proof of that They continue to flat out lie about the facts, to better fit there picture The deadline was weds at noon, not eve From my initial correspondence with *** *** I never received a single notification or correspondence from them regarding a scheduled pickup I tried myself unsuccessfully on mon, tues, to never get a returned phone call, dumped after long hold on phone and forwarded to voicemail that were full so you couldn't leave a message I did find a way to get threw though, instead of punching for the non existent customer service, I hit for sales I did this times, time runaround eventually to *** full voicemail box, other times I got ***, only for him to say let me call you back in second on the land line, Never heard back from himOther time let me get custermor service on it and we will take care deposit Not only did he not do that, when I talked to ***, she said non refundable So you can see that combine with ***s flat out lies in the close of the deal He told me this is not a quote it is a fixed $ amount will not change I said well I don't want any money run until we have a dateHe said *** the goes to the driver the rest goes to us CODHe lied that was a closing technique to get me to sign because he knows if I research the closing percentage goes threw the floor He also said *** these are my trucks and my drivers That also a flat out lie, He also said *** we will shed pickup for time that works for your Brother Another lie My 1st transferred call from *** to *** for scheduling, I was put on hod by *** for mins then call was droppedI tried times back found way back to sales, they said they would have them get back to me I never from that 1st call received any call or correspondence from them Except my calls That is harassment from me.?????? The only call we got was from a driver on his way to brothers house who was gone out of town as told to them from 1st callI said NOON on weds or we have to do this when he is back and I'm back from my trip I would not trust this inconsiderate, incompetent, over selling, rude people to ship a 40k car ever I want my money back, I will not apologize or remove this complaint until I see my $ back in my act I do not trust them, they will have to trust and accept my insults for there incompetance The accusation of harassment, is not a problem, take care of deposit they never hear from me again They choose to steal my money they will here from me until I get it back *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it May Concern-Please be advised that Auto Transport was not the cause of the Vehicle to be stopped and searched, the customer was aware that there was additional Weight in the Vehicle, as she paid for additional weight to have the vehicle transportIt is explained that we
authorize 100lbs weight limitThe customer's vehicle was searched which she mentioned in the dispute the customer needs to contact *** *** *** in reference to the dispute of Additional Weight, and or fines associated with the Search in Pennsylvania.Regards,*** ***Auto Transport

Auto Transport - ResponseTo Whom it May Concern-I am writing in reference to the above mentioned complaintReservation Fee: $- after reviewing the Reservation I find that an order was placed in our office 11/**/First Driver Scheduled 11/**/to Pick up
Vehicle Load Estimated: 11/**/ Second Driver Scheduled 11/**/to Pick Up Vehicle Load Estimated: 11/**/ Third Driver Scheduled 11/**/to Pick Up Vehicle Load Estimated: 11/**/2014There have been several e-mail communications between *** and the Consumer in reference to the scheduling of the Vehicle, Customs Paperwork, etcPlease be advised we were contracted to Transport a VehicleHowever, Documentation for Customs clearance was required by the consumer, prior to Carrier picking upThere were several re-coordination's madeThere was a time period where client could not be reached.We are willing to offer a $refund on the order, however based on our terms and conditions if your vehicle has been dispatched, and cancelled the Reservation fee is non-refundablePlease have customer call to process refund.Regards,*** ***###-###-####

Very unprofessionalDo not do what they tell youMake sure you tell them when they will pick up and have it on contract

Revdex.com:
At this time, I have not been contacted by Auto Transport 123 regarding complaint ID ***
Sincerely,
*** ***

To Whom it May Concern-After reviewing the Customer’s concerns regarding Auto Transport *** *** *** entered into a contract agreement with Auto Transport on 11/**/at *** I would like to reiterate the Contract Details in which were supplied on 11/*/prior to
finalizing the Reservation in our office The reservation was secured by providing Credit Card Details for the reservation after the Contract was signedWe explain to all of our clients that we have a “Network of Carriers”, as well as in our Contract details, we explain that “I understand that there may be times that we may have to broker out service to a certified, fully insured carrier” The customer is required to acknowledge prior to signing our contract detailsIn *** *** ***’s case we were completely transparent when requesting him to remove himself from Competitors boards, we supplied him with all of the Contact Details, as well as Quote Numbers We abide by our contract when the customer explained to us on 11/*/that his Partner had another contract, and was moving the Vehicle with another company.Per our Terms and Conditions we charged the customer a cancellation fee of $ The Contract is currently Cancelled in our office for reason: Transporting by alternate meansWe are not offering a Credit Adjustment to the customer, as the customer agreed when signing the contract that if an order is cancelled out of our control he would be assessed a one-time non-refundable cancellation fee in the amount of $We work with our clients the best way possible, our goal here at Auto Transport is to transport our clients vehicles in a timely and safely manner We do extend the option to any Cancellations/Holds that the customer/consumer is able to utilize the fee towards a future transportation at any time.I hope this information is helpful.Regards,*** ***Auto Transport