Auto Pro

Complaint: [redacted] I am rejecting this response because: I did bring in my automobile for a Thermostat which we later found out was not the problem on my car after performing a diagnosis test on my car I was told that the issues was a fan that needed to be installed and asked if I could leave my car at the shop for another week or soDuring that week the professionals at the shop told me that they ordered the wrong part to my car and that it would be another couple of days, which is costing me a lot of trouble because now I have to figure out how to get to work on public transportation in a new state because the wrong part to my car was ordered by a professionalAfter a week or so I was called in to pick up my car and was told that it had been tested for hours and there was no sign of any problems which obviously was a lie because not even one hour after I paid for the repairs and got on the freeway my car started overheating on the freeway in rush hour traffic I immediately called the Auto shop to alert them of the issues The manager offered me to bring in my car a third time for repairsI told the manager that I was way on another side of town and did not want to risk blowing my engine or making my car worst trying to bring it back to him on the other side of town The next morning when my car cooled down I brought it back to the dealership asking for a refund, I explain to them the problem the car was having and all the money that I've invested in the car within a matter of weeks without even driving it a full daythe manager at the car dealership asked if I would give him a chance to see what the problem was and he would give me a loaner car to in the meantime After several weeks of the dealership having my car the manager finally notified me that he had put in a new fan in my car because the fan and modules to the fan were no goodI just paid money for this to be fixed so I was very upset at the fact that after the first time of not having the [redacted] fan the one they installed after that was completely non working, so how could it have been tested This lead me to believe that this company was completely dishonest and untrustworthy I want nothing to do with this business, I kept the old fan and I have statements from the dealership about the condition of the car and I would like a full refund of what I paid for non working part being to the fact that there is nothing left to fixMy car was fixed at the dealership where I had to pay again because that is where the car was stuck due to the overheating and the auto shop refused to pay to have my car towed to them so that I could have fixed my car .Sincerely, [redacted]

Complaint: ***I am rejecting this response because: as I stated in my previous response AutoPro is a manipulating businessYes after installing a thermostat in my car for the very first time and the car was still overheating I asked for a diagnosis test which the company did From that test it was determined that I needed a fan and other parts that go to the fanBeing that the manager is stating how well experienced this company is how is it that after you charge your customer $for a fan that you say you tested stop working not even mins laterI called this company immediately when the car started heating which proves that it couldn't have been tested beforeI also still have my phone records indicating that call The manager indeed ask me to bring the car to him so that he could take a lookAt this time it was rush hour traffic and my car was at risk of making further damages if I would have driven it 30mins away back to him in the traffic where I just had a horrific experience already Being that I just spent over $for a job that obviously wasn't done right I asked if he would accommodate me by paying to have it towed to him, he said noAt this time I am basically stranded in a city that is brand new to me with my 11year old sonI called the dealership where I purchased the car and told them what I was going through, since their location was a lot closer and less risk for danger I went thereThe mechanic there fixed my car and determined that Auto pro installed a faulty fan and charged me for itI have a written statement from this mechanic as well as the old fanThis is the reason that I declined AutoPro from fixing my car, because it has already been fixedWhen I called to ask for a refund the very first day that I was notified of the faulty fan I told them that the car was already fixedI even put the manager's son on the phone with the mechanic that was fixing my car, so I'm unclear on how AutoPro can offer to fix something that was already fixed before this claim was madeI am even more so bothered by the fact that they feel its OK to get paid for a job that was not done, how do you feel it's right to charge a single mother $for a broken fan, that's so morally wrong
Sincerely,*** ***

[redacted] Please See Attached Documents [redacted]
August 10, 2015To:      Revdex.com1000 Station Dr SE Ste 222 DuPont, WA 98327From: AutoPro[redacted] Renton, WA 98056Re:      [redacted] case #[redacted]To whom it may concern:AutoPro stands behind their first reply. Customer [redacted] asserts more now about the history of this event than before. The basic issue is she bought a vehicle without a thorough inspection or test drive.Revdex.com urges consumers to heed the following advice before purchasing a used car:• Research the dealer: Look up the car dealership at Revdex.com.org. Read customer reviews and consider how the company has handled past complaints.• Investigate the vehicle: Lookup the car's VIN (vehicle identification number) to check the title and look up a vehicle history report. Check with the National Insurance Crime Bureau for any flood damage or reports of theft. Ask about the car's repair history and request a copy.• Go for a test drive: Always test drive a vehicle before making the decision to purchase it. Try it out on roads, freeways and inclines.• Ask an expert: If the car is not manufacturer certified pre-owned (CPO), bring the car to a trusted mechanic for an inspection.• Negotiate and pay wisely: Take time to consider the options—paying in full or financing. Be sure to completely understand the terms of the financing agreement before signing. Do not get talked into an option that is not within budget.She brought it in for a specific repair she asked for and declined a diagnosis. When she received the repair she was disappointed with the results and opted for a diagnosis and then repair based on that diagnosis. The repair was performed and deemed successful by the technician after test-driving. She drove the vehicle away and some time later had more overheating issues.Opportunity 1She was asked to bring it back for a retest of the system but declined and chose an alternative way to take care of the problem that is take it back for a refund of the purchase price of the vehicle. Opportunity 2The people there diagnosed again and asserted that a part was defective. I asked to replace the part if it was defective but she declined the offer. Opportunity 3The part supplier will stand behind the part and that fix has been offered repeatedly and there will be no charge to her.  [redacted] has had multiple opportunities to have her car fixed and fixed without charge. She has chosen other methods that cost more. She alleges she has had it fixed already and is asking for her money back but has not yet shown receipts of this event for us to consider.The issue at hand is with the fan and module part supplier and I am offering to be an intermediary on their behalf. Sincerely,Ken W[redacted] For AutoPro

[redacted] Please See Attached Documents [redacted]
To:       Revdex.com1000 Station Dr SE Ste 222 DuPont WA 98327From:  AutoPro[redacted] WA 98056Re:      [redacted] case # [redacted] To whom it may concern:Thank you for the opportunity to respond...

to this question. AutoPro is a full service repair shop with over 40 years of automotive experience. We have an automotive machine shop within our facility. I am an ASE certified master technician. We have three techs and I am certified to train technicians in emissions for our state.   The technician involved has a college degree in automotive diagnosis and repair as well as years of experience. We strive for automotive excellence and repairs "Done [redacted] the first time". Engine repairs such as this overheat problem are a specialty at AutoPro.Our customer [redacted] came in and asked for the thermostat to be replaced. We understood that she just purchased the vehicle and it overheated shortly after delivery. She was quizzed as to the diagnosis and insisted that the thermostat be replaced. That did not fix the problem and she went ahead and authorized a diagnosis and followed up with the recommended repair. The vehicle was tested and found to have an electric radiator cooling a fan not working. The new fan comes as a module with housing, fan and computer. We tested the vehicle to our satisfaction and delivered the vehicle. She had problems a period of time after delivery and reported that she had problems with heating in traffic. I asked her to bring it back to AutoPro.She did not come in though a few days later I received a call from her. She put me on a conference call to the car lot repair shop that loaned her a car and diagnosed the problem as a defective fan computer.   She demanded her money back. I asked her to bring it back in to replace the defective part as the car lot technician diagnosed. She refused the offer to replace the defective part and said had made up her mind to take the car back to the people that sold it to her and wanted her money beck from the repair. I restated that I wanted to make good the repair despite the reported defective part and [redacted] ended the call.   We at AutoPro recognize that there are occasional problems with new parts especially computer modules and want to make this repair "[redacted]". We still extend the invitation to [redacted] to fix this module.Sincerely Ken W[redacted] For AutoProA Lifetime Commitment to Quality You Can Trust

My husband has been a customer at Auto Pro for over 10 years. We had 4 problems with the 5th street location several times (ranging from not having a loan car to an inspection was done one day and the computer failed the next day), but this last one is prompting me to write a review. We dropped off his car on Friday night for a Saturday appointment for Oil change, tire rotation and inspection. The inspection is not due till October but I wanted to know what we were dealing with if anything before the car was due. Saturday Auto Pro is suppose to be open till 12 noon. It is now past 11am and my husband heard nothing about what was happening with his car. I told him to call and that is where the problem all began. He called and spoke to Janet and she tells him that the car will cost $147.00 which is fine but that it need to have a special test done before they could inspect it since the check engine light was on. I asked my husband how much will that cost. He told me she didn't give him a price but he also did not give consent for this test to be done. I asked him can we pick up the car yet he said no that she would call when it is ready. Okay I thought nothing about it maybe they still had to do the other two reason why we took the car there in the first place. Fast forward to 12:45ish Janet calls my husband and tells him the truck is now ready and that it costs $393.00! Why did the price jump what happened?? Apparently they ran the test that they did not get consent for and not to mention the tires were not rotated and inspection was not done! We did not budget the money for this increase of $246.00! We were pissed off. I told my husband to lets just go and get the car and get home. I am done! When we get there Janet can tell we are upset. We sit down and wait for the car to still be done and taken out of the bay. Then she tells us that the car needs 2 news tires and did we buy the tires all at the same time when we bought tires before. Wait! hold up! Her mechanic told my husband a few months prior not to rote the tires at all that there was not a even ware on the tires and that this would fix it and on top of that she never mentioned on the phone that the tires needed to be replaced! Janet even remember the conversation my husband had with the mechanic! Now the tires wont pass inspection and since it is old size that would cost more too. I am fuming at this point even more now not only did a test be done with out our consent which raised our bill she is poking around to see why we are so upset. When your living paycheck to paycheck and budgeting money and a surprise of $246.00 was added to the bill. Who would not be mad. We were just in there 1 week prior getting a new radiator put int for $500.00 and she knew when that bill came up that we are living on a tight budget. Now I am writing this review over 24 hours that this happen to us, and we are still upset about this and know there is nothing we can do to fix it. We also turned on a family member to this shop in which we already told our lovely event to and said she would not go back to them. It is honestly really sad that the lack of communication that we have received at this location is making us doubt to continue our business with them.

Complaint: [redacted]I am rejecting this response because:  I did bring in my automobile for a Thermostat which we later found out was not the problem on my car after performing a diagnosis test on my car.  I was told that the issues was a fan that needed to be installed and asked if I could leave my car at the shop for another week or so. During that week the professionals at the shop told me that they ordered the wrong part to my car and that it would be another couple of days, which is costing me a lot of trouble because now I have to figure out how to get to work on public transportation in a new state because the wrong part to my car was ordered by a professional. After a week or so I was called in to pick up my car and was told that it had been tested for hours and there was no sign of any problems which obviously was a lie because not even one hour after I paid for the repairs and got on the freeway my car started overheating on the freeway in rush hour traffic.  I immediately called the Auto shop to alert them of the issues.  The manager offered me to bring in my car a third time for repairs. I told the manager that I was way on another side of town and did not want to risk blowing my engine or making my car worst trying to bring it back to him on the other side of town.  The next morning when my car cooled down I brought it back to the dealership asking for a refund, I explain to them the problem the car was having and all the money that I've invested in the car within a matter of weeks without even driving it a full day. the manager at the car dealership asked if I would give him a chance to see what the problem was and he would give me a loaner car to in the meantime.  After several weeks of the dealership having my car the manager finally notified me that he had put in a new fan in my car because the fan and modules to the fan were no good. I just paid money for this to be fixed so I was very upset at the fact that after the first time of not having the [redacted] fan the one they installed after that was completely non working, so how could it have been tested.  This lead me to believe that this company was completely dishonest and untrustworthy.  I want nothing to do with this business,  I kept the old fan and I have statements from the dealership about the condition of the car and I would like a full refund of what I paid for non working part being to the fact that there is nothing left to fix. My car was fixed  at the dealership where I had to pay again because that is where the car was stuck due to the overheating and the auto shop refused to pay to have my car towed to them so that I could have fixed my car .Sincerely,[redacted]

The owner "[redacted]" not even his real name, took advantage of my lack of vehicle knowledge in order to swindle me out of thousands of dollars.
BEWARE!!!

Review: im writting this complaint due to the nature of repairs done at this garage. the owner has admitted on the phone that he had over charged for parts and services that were done to my vehicle. he admitted that when he goes by the gm computer system and one job says it takes 4 hours and it goes over that customer gets charged the extra because if another job takes 4 hours and takes less time that customer makes out, he does not go by a set hourly labor charge which in my mind is not a fair business practice. my other complaint is, is that after he did do the repairs on my car and did the inspection which was not done properly and has been reported to the state police and penn dot another major repair now needs to be done. they claim the didn't do anything to the car other than what had to be done but I feel they did. I have also talked to several other people about this garage and they have had similar experiences with the business as far as price gouging and causing other repairs a few weeks later that need to be done.Desired Settlement: I have found that I was overcharged at least 200 dollars more for this job then I should have been. I can get estimates to back this up along with prices for the parts that should have costed between 150 to 180 and I was charged for the part alone 350.00. I just want him to be held accountable for him gouging other customers and no one complaining about this.

Business

Response:

This customer was told repeatedly that the radiator for her vehicle was different than she was looking up online.

The radiator for her vehicle was more expensive, and she was charged the list price for it. We most certainly do

not do business to gouge people, or we would not still be in business after 13 years. We also warranty all the

work that we do for 2 years or 24,000 miles, so that people know that we stand behind what we do.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: he did not inform me repeatdly and I am not an uniformed consumer, I did alot of research on the part and even looked up the part number he had on the bill and im sorry to say he is wrong. the specific part number is on gm's website for much cheaper than what I was charged and as far as him saying there is a warranty, I was never informed of that. I can get other complaints from other people that have used his services and will NEVER go back because of his out ragous pricing. I asked several other area garages and showed the bill and the were astonished as to how high the bill was. im sorry to say no matter what he says he is a rip off. what also angers me is that he did admit that he over charged me and that isn't fair business practices no matter what he is saying in his response.

Regards,

Business

Response:

We use [redacted], which is an industry standard for our pricing. We try very hard to do

our best to do a good job for all of our customers. We have obviously failed you during your

visit, and that is not our goal. Our goal is to meet or exceed everyone's expectations, and we

are not always successful, but we do just keep on trying.