Auto Plaza Ford

We are aware of the issues with Mr [redacted] 's vehicle Some of the repairs that have been performed were caused by another dealer attempting to repair There have been multiple malfunctions and leaks with the vehicles a/c system We understand the aggravation that this has caused Mr [redacted] and are doing are best to repair all of the separate issues

We contacted Experian and asked for the inquiry to be removed, However I would also like to note that it is complete common practice for a automobile dealer to also run the consumers credit This helps with insuring the customers identity and helps protect the consumer from Identity Theft The extra inquiry does not effect the consumers score anymore than the Banks inquiry as your credit is not affected when you are showing a intent to buy unless it is ran an abamount of times We apologize for the miscommunication with the consumer if it indeed happenedIt should have been told to the consumer that it is our policy to also run the consumers credit to protect the consumer as well as ourselves from Identity Theft Identity theft not only affects the consumer but also the Dealership and the Financial Institute that is why it is our policy It also should be noted that with a signed Credit Application we have the right and the consumers consent to run the consumers credit application

Have tried to call this consumer multiple times about the this complaint The customer had the vehicle towed to our dealership When the vehicle arrived there was so much grease on the steering wheel and driver seat that our technician did the best he could to clean it up as he didn't want to even get in the vehicle with all the grease that was on the interior of vehicle We did not have a Loaner Vehicle at the time that the customer originally asked for one The customer was called countless times when we did have a loaner to offer with no luck getting a hold of the consumer Both batteries were tested and the results were the left battery was weak and the right batter was bad and only showed cold cranking amps We never assume a battery is bad, we run extensive tests on batteries with a Ford load testing battery device The consumer was made aware that the vehicle had two bad batteries The consumer did not like the price of the batteries and we even offered that they could buy and bring in batteries of there choice which was declined After installing the batteries so that the rest of the vehicle could be tested it was found that the starter was only drawing volts and failed the load test The customers extended service contract and the customer authorized the replacement of the starter The starter and batteries had been replaced so therefore the truck started and ran so that we could test the air conditioning By process we evacuated the a/c system and found that the vehicle had lbs of Freon in it Ford SPECIFICATIONS for the vehicle is for it to have of Freon in the system Whoever had charged the truck before we had ever seen it overcharged the A/C system causing the compressor to fail and also blow a fuse The customer extended service contract and the customer approved the repair.When the customer came to pick up the vehicle when it was completed that is when one of the customers didn't want to pay for batteries because his charger at home said it was good His wife had authorized replacing two batteries It is to be noted that the our ticket was in the wives name who authorized the two batteries After the husband became upset about the battery it was offered as a good will gesture that he would only have to pay for one battery not two which they received and his wife authorized We inspected the cameras to see if there was anything that hit or dinged his truck and found no evidence of that We feel we have went above and beyond already and lost by giving a battery away to the consumer as a good will gesture

I took my car in for repair and they did poor work My oil was leaking all over my driveway I took it to a local mechanic, and they said the oil filter wasn't screwed in nearly what it should have been They absolutely lied to me about the anti-freeze in my car I believe they were setting me up, because an year old woman wouldn't know any difference They blatantly lied to me I want to warn people to check with a different mechanic before letting Auto Plaza Ford do any work on their vehicle

I purchased a car from the following dealer, This is the same company as stated in the complaint, just across the street, it was not listed separately on bbb: Auto Plaza Chrysler Dodge Jeep Ram [redacted] The issue is that after the fact, I realized that they had unnecessarily ran my credit. I specifically spoke with the [redacted] (Sales) that I wanted to go through Chrysler financing, that I didn't want my credit ran multiple times. He assured me that they didnt do that. They did it anyway and now I have a hard credit check from auto plaza (didn't ask them for any money) and the legit check from Chrysler. Now it is on my credit for two years. When I brought it to their attention they basically dismissed me and weren't willing to remove the ridiculous check. While I signed their stock credit form I was under the impression that this was actually for the financing to provide the information to chyrsler. They were misleading, I would never have

I bought a Dodge Grand Caravan from this dealer in March which is still covered by the manufacturer warranty and I bought an additional year bumper to bumper In April the check engine light came on with a code of [redacted] (crank/camshaft misfire), the car would randomly die as I was driving it Took back to the dealer where they found the code but could not get the issue to happen again so the computer was reset and I was sent home My car continued to randomly die with the check engine light coming on Took back to the dealer in May, same code of [redacted] was discovered, dealer replaced the Oil Control ValveThis fixed the problem for a couple of months In October my check engine light began to come on and the would go off for a while before coming back on This continued for a month, I took the car to [redacted] and they found code [redacted] for the issue A oil leak was then discoveredIn December my check engine light began to flash and when this would happen the car wou