Auto Nation Chrysler Jeep Arapahoe

I have spoken with [redacted] , I apologized for his service experience [redacted] really wanted to create awareness for us to make sure this isn't a regular process of ours, and to investigate to make sure it's not happening to other customers I appreciate that ***! He scheduled his appointment a month in advance, yet I have no records of his appointment in our online scheduler or our data management system Our service staff and our call center all know our hours of operation as well Something happened with his appointment and unfortunately he wasted his time coming down to get his vehicle into our dealership Again, I apologize for that *** I also explained to him about our Saturday staffing for technicians as well as our Customer Service staffing I can relate to walking into a business where it seems nothing is getting completed and it makes me question everything In our business, our shop is full to capacity and we have staff to communicate on our front line so sometimes it may appear there not busy, when in fact they have a good workload [redacted] is understanding and appreciates my call He lives in Castle Rock, his wife uses this vehicle as a commuter as well If there is anything [redacted] needs from us to make up for his negative serviced experience I am more than happy to accommodate [redacted] has my phone number if he needs anything from us [redacted] Service DirectorAutoNation Chrysler Jeep Arapahoe###-###-####

Complaint: [redacted] I am rejecting this response because: I did receive a message from [redacted] and plan to follow up However, I also spoke with another gentleman a few weeks ago who called to speak to me about my complaint He invited me to come back to the dealership and let them look at my jeep again However, when I asked if he was aware of my concern and if he had done any further investigation into what is a common problem, he admited he had not His phone call and overall attitude was more apathetic than I would've expected and I got the feeling he was trying to get me back in more to sell me another car than to truely work to resolve this issue While I expect more of the same from this new gentleman, I'm happy to give him a chance Sincerely, [redacted]

I have nothing more to add. I am not interested in serving this customer at any price. If we are all bound by anything written in an email, I will believe that the email I received on the 1st of April is truth and that the customer had purchased a vehicle at LHM. I wish him the best

I am aware of the issue. It has been communicated to Mr*** that the price given was on a door Wrangler that was the vehicle originally inquired on. I had sent the customer a copy of a window sticker that wasn't anywhere in the lead. A junior Manager picked up the lead after I
had already stated I wasn't interested in doing business at the figures the customer had offered. This manager quoted the only stock number listed in the lead and did not read through all the other messages prior. It was a mis-communication that has been gone over with the customer. We never had the intention of mis-leading anyone. the customer stated weeks ago that he was able to get the price he wanted and purchased a Jeep. We thanked him for his consideration and wished him the best. I would like to leave it at that

Complaint: [redacted]
I am rejecting this response because:To Autonation; I refer to the previously mentioned email , I had made a deal with the other dealership to match the would-be-deal from Autonation. This can be proven in the email exchange with the other dealership. Worthy of note, this  match-offer deal was made only after Autonation  was not responding to their written offer and acceptance by me. Autonation rejected the jeep deal on March 31 2017, your match-offer deal letter was dated April 1 2017. The dealership in question was not able to match the price quote, therefore, I did not make the purchase. This does not excuse the actions taken by Autonation during our negotiation for the Jeep Unlimited . You have accused me of inquiring about a 2dr which can not be proven in our exchange. It is pure fabrication on your part. (as more untruths in this exchange).  It's obvious your written word has no validity. I believe I have been honest throughout this ordeal . I've done nothing wrong.Your termination statement is duly noted in this matter. Given current circumstances , I did not expect any positive response from you Just wanted your position on record. A similar situation may occur with someone else. Not good business sense. Hope this is not indicative of your future Autonation vehicle deals with other clients..
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did receive a message from [redacted] and plan to follow up.  However, I also spoke...

with another gentleman a few weeks ago who called to speak to me about my complaint.  He invited me to come back to the dealership and let them look at my jeep again.  However, when I asked if he was aware of my concern and if he had done any further investigation into what is a common problem, he admited he had not.  His phone call and overall attitude was more apathetic than I would've expected and I got the feeling he was trying to get me back in more to sell me another car than to truely work to resolve this issue.  While I expect more of the same from this new gentleman, I'm happy to give him a chance.
Sincerely,
[redacted]

I have spoken with [redacted], I apologized for his service experience.  [redacted] really wanted to create awareness for us to make sure this isn't a regular process of ours, and to investigate to make sure it's not happening to other customers.  I appreciate that [redacted]!  He scheduled...

his appointment a month in advance, yet I have no records of his appointment in our online scheduler or our data management system.  Our service staff and our call center all know our hours of operation as well.  Something happened with his appointment and unfortunately he wasted his time coming down to get his vehicle into our dealership.  Again, I apologize for that [redacted].  I also explained to him about our Saturday staffing for technicians as well as our Customer Service staffing.  I can relate to walking into a business where it seems nothing is getting completed and it makes me question everything.  In our business, our shop is full to capacity and we have staff to communicate on our front line so sometimes it may appear there not busy, when in fact they have a good workload  [redacted] is understanding and appreciates my call.  He lives in Castle Rock, his wife uses this vehicle as a commuter as well.  If there is anything [redacted] needs from us to make up for his negative serviced experience I am more than happy to accommodate.  [redacted] has my phone number if he needs anything from us. [redacted]Service DirectorAutoNation Chrysler Jeep Arapahoe###-###-####

[redacted] attempted to contact 12/07/2016 and left a message on his voicemail requesting a follow up visit to repair the customers concern.