Auto Max

We are pleased to inform that we have contacted the customer and offered a quick and timely solution to the complaintAs far as we know the customer is satisfied with the resultsAll three VSC contracts have been cancelledThank you

Dear Revdex.com and *** ***:
Auto Max would like to fix the seat on the Colorado for
*** ***. Our record show the seat
and window switch were fixed on October 20th 2014. It seems with multiple owners or miss communication
on our part we might have dropped the ball.
I want to fix the seat and window switch if that is what is needed. Please call me on my cell phone, we will make
it right *** *** ***
Thank You,
*** ***
General Manager
Auto Max Farmington

Registration was issued to customer in November of and was mailed through US mail to the address that the customer providedAlso, for the fact customer called the dealer and mentioned his car was repossessed and they need to see a valid registration from the customerCustomer contacted the dealer about the registration, and dealer sent copy of registration to customer right away

Complaint: ***
I am rejecting this response because: 1. I still have not received the scan and paperwork Your response: "We are happy to provide a copy of your CT Scan; we will mail the scan along with copies of the consents you are now requesting."2. I NEVER requested a repair or replacement of the bridge already done. Quote from your response: "the remaining dentition that you wanted replaced"3. Two weeks without a return phone call is not a reasonable amount of time.4. Don't assume my issue was resolved. My issue was NOT with my bridge, it was whether or not *** *** would complete the rest of my mouth. I am interviewing several dentists to avoid having another horrible experience.5. Your answer to my complaint was the first time anyone actually said you couldn't help me. Semantics! "Wouldn't" help me is more appropriate. So, when I first called ***, I had NOT requested *** *** to reconsider, because as you say in your response: "*** *** who had, up to that point, not decided whether or not to accept your case"6. I did not leave your office with a "less than favorable impression", but, because of the inconsidertion of not returning my calls and the inaccuracies in your inital response, it would be fair to say that I am more than disappointed. Perhaps, if a similar situation should arise again, you can learn from this and provide better customer service. If you feel that something isn't right, it is your job to fix it - not make it worse, My expected resolution: The scan and paperwork sent to me by November 9, Twelve business days is more than sufficient. Regards,
*** ***

From: AUTOMAX PEARLAND [mailto:[email protected]] Sent: Monday, August 29, 4:PM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Hi, I'm writing to you regarding complaint #***In order to
get in contact with customer, The owner ,*** *** called customer on 8/2/and was able to talk to her and asked her to bring the car back so we can take care of the problemsWe didn't hear back from customer so he called her on 8/12/and since she didn't answer the phone Max sent her a text massageShe didn't reply, He called her again on 8/and left a voice mailshe didn't return the call, so he called again on 8/19/and cause she didn't answer, he texted her again, and so far we haven't heard back from the customerAs I mentioned we are willing to resolve the problem, so I'd appreciate if you could help me for the next stepregards ***- Customer Relations Manager

The paperwork and CT Scan have been certified mailed since the patient says she did not receive what was already sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint ** *** did talk to me about pass &ask where did I fix my car,how much I spent, but didn't do anything about my problem.
Regards*** ***
***
***

Complaint: ***
I am rejecting this response because: The discs of the scan that was sent were totally black where the pictures were suppoed to be rendering them usless
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:January 20, 2015Revdex.com7007 Jefferson St. NE Suite A Albuquerque, New Mexico 87109RE: Complaint ID [redacted]Dear Revdex.com:We are in receipt of your letter dated January 16, 2015. Being in contact mostly by postal mainly is a handicap. However thank you all the same. On January 15, 2015 effort was made by representative of auto max, but the call was not competed due to telephone difficulty and that was asked by the representative was if I [redacted] had a mechanical problems with the 2012 Colorado. I [redacted] called back later, but there was confusion as to who spoke with and thus my call back was never completed. As to the letters we received from you as stated above, our response are as follows:Our complaint only concerns the 2012 Colorado. So the comment by auto max that there is 100% customer satisfaction on the Colorado with a 29605 miles is not true. The claim that the reclining seat on this vehicle is not true because I was told by the warranty lady that I will have to buy a new seat if the matter is to be resolved. Neither do 1 have the money to buy a new seat nor do I appreciate the prospect of the problem recurring at any time. Also a part was to have been ordered for the automatically controlled window on the passenger side, but so much has gone by and I have lost patience but not the anxiety. Regarding the Colorado, I have also complained about the kind of tires on it which rubs at the bottom. A set of all terrain more appropriate is size may be the answer to this complaint. It might help the gas mileage also. Another complaint have about the Colorado is the lack of convenient handicap bars and absence of steps for handicap access for me. I would appreciate it if this can be addressed jointly with auto max as soon as possible. I am over 80 years of age now, and have enclosed my health related information in my original contact.I sense that there need to identify the two (2) vehicles are buying from auto max : A) The 2005 3/4 ton truck is in my name , but [redacted] is the intended owner; B) The 2012 Colorado is in [redacted]'s name but I am the intended owner.As to overall relevant concerns, I recently received a phone call in which the caller started a discussion on the possibility of re-negotiating the interest rate on my auto contract. However, the call fizzled out although we would welcome a in reductions of rate in our contracts. I [redacted] am on a fixed income due to my retirement. And past 80 with chronic health conditions. Personally what I continue to worry about is that the Colorado has such low mileage and yet auto max is not covering or correcting the problems that have arisen thus far. These have me suspicious that the two (2) apparent prior owners simply could not cope under the circumstances and was forced to surrender the Colorado. I therefore will feel less anxious if there more secure assurance since auto max is located not a down the road business for us.Sincerely,[redacted]cell:[redacted]Concurred:[redacted]Cell [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Sent: Friday, April 08, 2016 4:09 PMSubject: Revdex.com Case # [redacted] - Auto Max Dear Sirs, On 4/8/2016 [redacted] and Auto Max resolved the issue he has with the service provided. Since we are business neighbors and have been since 2010 the decision was...

made to assist [redacted] in any way to get his car in a safe operating condition. He and I had a lengthy discussion about the service he received in my absence. I reassured him that we would do what we can to make things right for him.   Thanks,   Arthur Garner, Operations Manager Office: 713-433-3000|Fax: 713-340-1000|Cell: 832-236-5531

to whome it may concern: this manner been resolved between the customer and auto max, for more concern please response back to us>>>>>>

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12500827, and I did finally receive a call from the General Manager of a sister dealership, that is also the main office for the Auto Group. Yes I finally received the registration for the vehicle, but 12 days after the expiration of the temporary tag. The vehicle sat in my driveway for those 12 days unusable because it was not legally registered. The dealership did send a check with the notation of DMV fee refund. I do not know if I was over charged for the registration or if this is an attempt to compensate for that 12 days. At this time the vehicle is registered and there is not further actions to be taken. Satisfied, not really, but this case can be closed.
Regards,
Mark [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
   I have sent out copies of receipts and paperwork from my Auto Max service and my [redacted] dealership service to Auto Max via certified mail (I have also sent proof of fax from last year).  I am waiting for Auto Max to receive the mail and send me the reimbursement check.

The vehicle that we sold Ms [redacted] is under full factory manufacturers warranty. The manufacturer declined the warranty claiming that the customer was negligible with her vehicle. Per [redacted] Chevrolet service dept, Ms [redacted] continued to drive the vehicle as it was overheating which caused...

further damage to the engine. Had she pulled over and pushed onstar for assistance, they would have towed her vehicle back to the repair facility and fixed her vehicle at no cost to the customer. When Ms [redacted] first mentioned she was having car trouble, we recommended taking her vehicle to [redacted] Chevrolet and also did agree that a loaner vehicle would be provided but since the factory declined the claim due to negligence, a loaner was not provided either. We understand the difficult situation Ms [redacted] is in and would like to offer splitting the cost of the repairs with the customer and the repairs to be taken place at an independent repair shop.

Good Morning,This is in response to complaint Id [redacted] for [redacted]. Here at Automax we are committed to providing our customers with all the information available about the vehicle through two different vehicle history reports as well as damage disclosure forms and vehicle inspection...

reports. Please find the attached documents with this email that proves that the customer was fully made aware of the damages to this particular vehicle and her acknowledgement of these disclosures with her signatures on the documents. Also attached you will find a copy of her drivers license as well.We are always striving for excellent customer service and had the customer let management know as soon as the vehicle was giving her trouble, we would have taken the necessary steps required to correct the issue or issues. The first mention of this situation did not arise till about last week or so when the customer left us a review on facebook. When we did try to reach out to her via facebook, she declined our help. We feel like at this point we had done everything right by disclosing all the information about her car before she purchased the vehicle, hence we are not obligated to help her.Thank youHarish R[redacted]

Sent: Friday, April 08, 2016 4:09 PM Subject: Revdex.com Case # [redacted] - Auto Max Dear Sirs, On 4/8/2016 [redacted] and Auto Max resolved the issue he has with the service provided. Since we are business neighbors and have been since 2010 the decision was made to assist [redacted] in any way to...

get his car in a safe operating condition. He and I had a lengthy discussion about the service he received in my absence. I reassured him that we would do what we can to make things right for him.   Thanks,   Arthur Garner, Operations Manager Office: 713-433-3000|Fax: 713-340-1000|Cell: 832-236-5531

From: [redacted] Sent: Wednesday, March **, 2014 3:47 PM
/>
To: drteamSubject: ID [redacted]
 , I DO NOT
UNDERSTAND WHAT IS SHE COMPLAINNING ABOUT ,HAVE Revdex.com ASKED HER FOR ANY PROOF OF
HER CLAIM OR YOU ARE JUST SIMLY TAKING  HER WORD FOR , NO ONE EVER CODED
HER A PRICE OF $9500.00 OR GAVE HER A BILL OF SALE FOR THAT AMOUNT .
SECONDLY WHERE DID SHE GET THE $26541.00 FROM . THIRTHLY SHE SIGNED A CONTRACT
WITH $2700.00 DOWN PAYEMNT AND SHE PROMISSED TO BRING THE REST OF THE DOWN
PAYMENT OF $2000.00 BY 30 DAYS , WHICH SHE NEVER DID AND SHE BROKE THE WIND
SHILED OF THE CAR .AND WHEN TIME CAME TO PAY ,SHE DID NOT SHOW UP .  WOULD
YOU ASK HER FOR PROOF THAT WE HAVE REPORTED THIS CAR AS REPOSSESSION ON HER
CREDIT . BY THE IF I WAS HER I WOULD  NOT WORRY ABOUT MY CREDIT IF YOU
KNOW WHAT I MEAN .

Company states: Consumer called me back in about 2 months. She said she took it to a mechanic in town that she knows. That mechanic that the tranny is out and other things. The car is a 2002 Subaru. It is really good condition car. They came with five people to look at the car. They all agreed to to...

buy the car. I gave them a great deal. I told her to take it to Subaru because I do not know her mechanic. The consumer did not purchase any warranty information. I explained to her that this is an as is car at a great price.

After an internal investigation of the issues that Lisa Miller had with her experience with our dealership.  I spoke to the salesperson who was aware that Lisa asked to be sent to a limited number of banks, however he was unaware there was a number that she had in mind.  As the salesperson...

does not submit to lenders I did further research to find out that Lisa was sent to five banks (SunTrust, Fidelity Bank, Capital One, Wells Fargo and Nissan Motor Acceptance Corp.).  The dealership did pull her credit bureau as well.  Each of her three credit reports (TransUnion, Equifax and Experian) should reflect that as well.  Some confusion might come as to how each bureau reports said institutions.  The best example is our dealership.  We report in some as Classic Nissan and another as Stateline Chrysler (our sister store and part of our dealer group).  Capital One shows as Capitol One Auto Finance and Capital One.  Nissan Motor Acceptance Corp shows as Nissan Motor Acceptance and NMAC.  We make every effort to ensure that each customer receives the best rate, term and structure possible when purchasing a vehicle.  This is why we submit each customer to multiple lending institutions.  Had we been fully aware of only submitting to two lenders we would have surly complied and had a manager speak to the customer to ensure that they understand how we work for them and what we recommend to insure the customer gets the best rate, term and structure possible.  I am sorry for any confusion and I hope this clears up the matter.  If there are any additional questions I am always available via phone at 704-872-8500.  Sincerely,Steven [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: The information given to me about the check (s) being written up and sent to [redacted] was given to me by [redacted] from advantage dodge at [redacted].
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]