Auto Depot

Company states: We sent the customer the new registration,tags, and platesWe sent all of this overnightIt took a little bit longer because the DMV in Indiana but we have spoke to the consumerAs of this moment the issue is resolved

Initial Business Response / [redacted] (1000, 7, 2016/02/24) */ UPON RECEIVING CUSTOMERS 1'1- COMPLAINT OF CHECK ENGINE LIGHT ON, AUTO DEPOT HAD PAYLESS BRAKES & TIRES CHECK VEHICLE AND MAKE NECESSARY REPAIRS, WHICH AUTO DEPOT PAID FORWHEN CUSTOMER STATED THE CHECK ENGINE LIGHT CAME ON AGAIN, AUTO DEPOT HAD CUSTOMER TAKE VEHICLE TO KIA DEALERSHIPTHE KIA DEALERSHIP CHECKED VEHICLE, CLEARED CODES, TEST DROVE, RECHECKED AND CLEARED AS NORMALAUTO DEPOT COVERED ALL CHARGES FROM KIA DEALERSHIP CUSTOMER RETURNED TO AUTO DEPOT AGAIN STATING THAT VEHICLE CHECK ENGINE LIGHT CAME ON AGAINAUTO DEPOT ADVISED CUSTOMER THAT IF THIS WAS A DIFFERENT PROBLEM THAN PREVIOUSLY CHECK, CUSTOMER WOULD NEED TO COVER REPAIRSPAYLESS BRAKES & TIRES DID DISCOVER A DIFFERENT PROBLEM THAN PREVIOUSCUSTOMER WAS THEN OFFERED A CREDIT FROM THIS VEHICLE TO TRADE FOR ANOTHER VEHICLE OF HER CHOICETHE CUSTOMER REFUSED THE OFFERAUTO DEPOT FEELS THE OFFER WAS A FAIR DEAL, BECAUSE OF THE FACT THAT AUTO DEPOT DID HAVE THE VEHICLE CHECKED AND REPAIRED, NOT ONLY PAYLESS BRAKES & TIRES BUT ALSO BY THE KIA DEALERSHIPTHIS WAS A PURCHASE OF A KIA OPTIMA FOR STOTAL OUT THE DOORIF CUSTOMER WOULD LIKE, SHE CAN CONTACT HEADY OR [redacted] FOR FURTHER ASSISTANCE TO RESOLVE THIS ISSUE Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told they would give me full price if I could come up with $more they would get me into a different car, we even went and test drove other cars, and the sales mgr was even told the price range we were working with so he could help us to find another car on their lotYes I did take it to their mechanic Payless Brakes and Tire they checked it but didn't fix the problem they just unhooked the battery so the light would go offThe Kia dealership didn't fix the problem they were not authorized by AutoDepo to fix it, only to diagnose the problem, then I took it back to their mechanic and when they call AutoDepo to tell them how much it would cost $3XX-XXX to fix Les from AutoDepo said oh no that would cost to muchanyone can unplug the cable from the battery so the check engine light would go off or reset itself, A Depot even told me how to make the check engine light go offI took the car back to Kia and they told me it was the same problem and A Depo should have it fixed I then took it to my mechanic for a smog and it DID NOT PASS smog because it was misfiring on all cylindersYou cant sell a car that wont pass smog so now the BAR is also looking into thisThe service dept at Kia will vouch for issue not being fixed ever, only the light was reset each timeI did all the running back and forth from the day after I bought the car, and was told the only reason they are not fixing it is because I paid cash if I would have financed even $it would be up to them to have it fixed as they told me they would do the day I bought the carWhat they are trying to get away with is just wrongWhen they told me they would give me $as a trade in, really I had just spent two times that much weeks prior out of that weeks the car was in the shop for weeks at mechanicsThey should be made to fix the problem that is all im asking for Final Business Response / [redacted] (4000, 11, 2016/03/11) */ AS STATED IN OUR FIRST RESPONSE, AUTO DEPOT IS MORE THAN WILLING TO RESOLVE THIS MATTER WITH [redacted] ***AUTO DEPOT FEELS THAT BY OFFERING A CREDIT FOR THE PURCHASE OF ANOTHER VEHICLE IN EXCHANGE FOR THIS VEHICLE, THIS MATTER CAN BE RESOLVEDTHE SMOG ON THE KIA OPTIMA WAS COMPLETED AFTER PURCHASED BY AUTO DEPOT, SEE ATTACHED COPYALSO ENCLOSED IS A COPY OF THE INVOICE RECEIVED FROM FUTURE KIA, WHICH CLEARLY STATES THAT CODES WERE CLEARED AND DTCS NO LONGER PRESENT DUE TO SERVICE COMPLETED ON VEHICLEAS STATED IN EARLIER RESPONSE, THE CUSTOMER CAN CONTACT AUTO DEPOT AND SPEAK WITH HEADY FOR FURTHER ASSISTANCE IN THIS MATTER

I bought carpet cleaner and spot tested some areas in the upholstery and it came clean Also the safety straps were filthy and I could get those cleaner than what Auto Depot did If I can take my own stains out with over the counter product why can't Auto Depot take out stains with all the fancy and large cleaning machines and product that they have This is supposed to be their business WHAT ARE THEY CHARGING SO MUCH FOR, IF THEY CAN'T DO THE JOB.I never said I was happy with their work If I had been happy, why would I file a complaint to Revdex.com? The answer is, I would not have filed a complaint Also If I was sooo very happy, why did I go back for them to do the job over again.They obviously don't value their customers, or take pride in their work I certainly will NOT recommend them to friends or family I intend on taking this further I feel I am in the right and deserve better The stains is not the only bad job they did It is a TOTAL RIP OFF.It is TOO BAD that they don't feel the customer is right Lots of business doThey have Very bad business ethics

">Thank you so much for all of your helpMy daughter finally received the new registration to her carBetter late than never, but I couldn’t have done this without your help

Initial Business Response /* (1000, 7, 2016/02/24) */
UPON RECEIVING CUSTOMERS 1'1- COMPLAINT OF CHECK ENGINE LIGHT ON, AUTO DEPOT HAD PAYLESS BRAKES & TIRES CHECK VEHICLE AND MAKE NECESSARY REPAIRS, WHICH AUTO DEPOT PAID FOR. WHEN CUSTOMER STATED THE CHECK ENGINE LIGHT CAME ON AGAIN, AUTO DEPOT...

HAD CUSTOMER TAKE VEHICLE TO KIA DEALERSHIP. THE KIA DEALERSHIP CHECKED VEHICLE, CLEARED CODES, TEST DROVE, RECHECKED AND CLEARED AS NORMAL. AUTO DEPOT COVERED ALL CHARGES FROM KIA DEALERSHIP.
CUSTOMER RETURNED TO AUTO DEPOT AGAIN STATING THAT VEHICLE CHECK ENGINE LIGHT CAME ON AGAIN. AUTO DEPOT ADVISED CUSTOMER THAT IF THIS WAS A DIFFERENT PROBLEM THAN PREVIOUSLY CHECK, CUSTOMER WOULD NEED TO COVER REPAIRS. PAYLESS BRAKES & TIRES DID DISCOVER A DIFFERENT PROBLEM THAN PREVIOUS. CUSTOMER WAS THEN OFFERED A CREDIT FROM THIS VEHICLE TO TRADE FOR ANOTHER VEHICLE OF HER CHOICE. THE CUSTOMER REFUSED THE OFFER. AUTO DEPOT FEELS THE OFFER WAS A FAIR DEAL, BECAUSE OF THE FACT THAT AUTO DEPOT DID HAVE THE VEHICLE CHECKED AND REPAIRED, NOT ONLY PAYLESS BRAKES & TIRES BUT ALSO BY THE KIA DEALERSHIP. THIS WAS A PURCHASE OF A 2006 KIA OPTIMA FOR S600 TOTAL OUT THE DOOR. IF CUSTOMER WOULD LIKE, SHE CAN CONTACT HEADY OR [redacted] FOR FURTHER ASSISTANCE TO RESOLVE THIS ISSUE.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told they would give me full price if I could come up with $2000 more they would get me into a different car, we even went and test drove other cars, and the sales mgr was even told the price range we were working with so he could help us to find another car on their lot. Yes I did take it to their mechanic Payless Brakes and Tire they checked it but didn't fix the problem they just unhooked the battery so the light would go off. The Kia dealership didn't fix the problem they were not authorized by AutoDepo to fix it, only to diagnose the problem, then I took it back to their mechanic and when they call AutoDepo to tell them how much it would cost $3XX-XXX to fix Les from AutoDepo said oh no that would cost to much. anyone can unplug the cable from the battery so the check engine light would go off or reset itself, A Depot even told me how to make the check engine light go off. I took the car back to Kia and they told me it was the same problem and A Depo should have it fixed . I then took it to my mechanic for a smog and it DID NOT PASS smog because it was misfiring on all 4 cylinders. You cant sell a car that wont pass smog so now the BAR is also looking into this. The service dept at Kia will vouch for issue not being fixed ever, only the light was reset each time. I did all the running back and forth from the day after I bought the car, and was told the only reason they are not fixing it is because I paid cash if I would have financed even $500 it would be up to them to have it fixed as they told me they would do the day I bought the car. What they are trying to get away with is just wrong. When they told me they would give me $3000 as a trade in, really I had just spent two times that much 6 weeks prior out of that 6 weeks the car was in the shop for 5 weeks at 2 mechanics. They should be made to fix the problem that is all im asking for....
Final Business Response /* (4000, 11, 2016/03/11) */
AS STATED IN OUR FIRST RESPONSE, AUTO DEPOT IS MORE THAN WILLING TO RESOLVE THIS MATTER WITH [redacted]. AUTO DEPOT FEELS THAT BY OFFERING A CREDIT FOR THE PURCHASE OF ANOTHER VEHICLE IN EXCHANGE FOR THIS VEHICLE, THIS MATTER CAN BE RESOLVED. THE SMOG ON THE 2006 KIA OPTIMA WAS COMPLETED AFTER PURCHASED BY AUTO DEPOT, SEE ATTACHED COPY. ALSO ENCLOSED IS A COPY OF THE INVOICE RECEIVED FROM FUTURE KIA, WHICH CLEARLY STATES THAT CODES WERE CLEARED AND DTCS NO LONGER PRESENT DUE TO SERVICE COMPLETED ON VEHICLE. AS STATED IN EARLIER RESPONSE, THE CUSTOMER CAN CONTACT AUTO DEPOT AND SPEAK WITH HEADY FOR FURTHER ASSISTANCE IN THIS MATTER.

Company states: We sent the customer the new registration,tags, and plates. We sent all of this overnight. It took a little bit longer because the DMV in Indiana but we have spoke to the consumer. As of this moment the issue is resolved.

The transaction in question did not happen the way the complaint describes. The customer was set at a desk with a salesperson and filled out a credit application. The information for the application was received from the customer. After the information is entered the application is printed...

specifically for the customer to review and sign to make sure all information is correct. The customer signed that all information is correct before we submitted the deal to any financial sources. Also the customer did not have pay stubs on their person at the time the deal was submitted. They had to return with the paystubs at a later date. It would not benefit our company to overstate income because it would not check out. We do a number of transactions every day and are aware of this. We know before the deal that we will have to provide paycheck stubs and this is why we ask for them. Once in finance the customer is given another chance to review the information we are given and must sign again that it is true and correct. At the same time the customer sings a conditional delivery agreement that states among other thing the fees and procedure for returning a vehicle if financing cannot be secured at the terms agreed upon. The complainants significant other came back into our place of business apologized for the error and we continued to try to find the a way to get a vehicle with the adjusted income. While income played a significant part in the loss of financing it was not the only error or omission by the customer on the credit application. The customer would have received in the mail a letter outlining the issues from the financing source. The reason for the charges upon returning a vehicle are due to several factors that could include time, damage, mileage and are charged because the vehicle has decreased in value as time passed and miles were added not to mention the loss of other qualified customer that no longer had the opportunity to purchase the unit. I prefer that no customer leaves our place of business unsatisfied and that is why we tried so hard to get them into another car. Also in reference to the general manger, he is paid a salary that is not influenced by the income of the store. We do this so he can focus on the satisfaction of the customer.Thank You,[redacted]

I bought my first car from Auto Depot and I can tell you this place, out of all the other car lots on Riverside Ave in Roseville, this was the best. They do not have a huge selection, but they do have newer model used cars in very good condition. Raha and Eli make the environment very comfortable to buy in, they do not push you to buy but instead try to cater to your car needs. Raha understood I could not afford very much and offered every possible way to keep my payments down to a minimum while affording me the best car. What set Auto Depot apart though is what they do for you after you buy the car. They do not want to sell you junk and if your car has an issue after you drive it off the lot, just bring it back and their mechanic can solve the issue, no problem. They always want to help you and I have gone back a few times for their help, and every time I walk out of there paying for as little as possible, with my car running perfectly. I can attest that these guys care about you, and their mechanic, Dennis, is great. I highly recommend these guys, ESPECIALLY for first time car buyers. They will work with you and help you out if your car is having trouble. On top of all that, they're just awesome guys. It is well worth your business to go to Auto Depot.

Auto Depot LLC very nice used car dealer . Prices $5000.00 - $10,000.00 Have offices in Byhalia Ms and Olive Branch Ms
Sells cars in very good condition.. Highly recommend buying a car fro them ","pos-1

Review: I PURCHASED A VEHICLE EARLY NOVEMBER, 3 MONTHS LATER I STILL DO NOT HAVE THE PINK SLIP TO THE CAR. MY DAUGHTER IS THE OWNER OF THE VEHICLE AND SHE WENT TO THE DMV A FEW WEEKS AGO AND WAS TOLD THAT NO PAPERWORK HAS BEEN PROCESSED FROM THE AUTO DEALERSHIP.I HAVE BEEN IN CONTACT WITH THE OWNER OF AUTO DEPOT AND HE HAS BEEN COMING UP WITH ONE EXCUSE AFTER ANOTHER.MY DAUGHTER PAID CASH FOR THE CAR, SO HE GOT HIS MONEY BUT SHE HAS NOT RECEIVED THE PROPER REGISTRATION DOCUMENTS FROM THE DMV DUE TO THE LACK OF FILING PAPERWORK ON THE AUTO DEALER'S PART.Desired Settlement: SIMPLE...WE WANT THE REGISTRATION DOCUMENTS FROM THE DEALER OR A FULL REFUND SO WE CAN PURCHASE A VEHICLE SOMEWHERE ELSE WITH ANOTHER AUTO DEALERSHIP.

Business

Response:

Company states: We sent the customer the new registration,tags, and plates. We sent all of this overnight. It took a little bit longer because the DMV in Indiana but we have spoke to the consumer. As of this moment the issue is resolved.

Consumer

Response:

Thank you so much for all of your help.My daughter finally received the new registration to her car.Better late than never, but I couldn’t have done this without your help.