Auto Collision Experts

Here at Auto Collision Experts, we maintain a strict check in process in which all pre-existing damages are reviewed with the customer, they are marked on the vehicle and numerous photos are taken of all angles of the vehicle This process was no different for Mr [redacted] We even pointed out prior frame damage with rust which was causing the panels on his vehicle to not fit correctly We invited Mr [redacted] to go over the check in photos with us on occasions while he was at the shopHe refused to do so The very damages he is claiming the shop caused were there when Mr [redacted] dropped his vehicle off at the shop Mr [redacted] has no phone number in which we can contact himHe would stop by the shop to see if the vehicle was ready for pickupThe shop protocol is to call the customer once the vehicle is ready for pickup We were unable to do this with Mr [redacted] We are more then happy to share our check in photos with any customer that may ever have concerns during or after repairs are completed

[redacted] ,Here are the photos of the SUV before going into the shop at ACEThe dealer ship owns the SUV not meThis is why [redacted] and ACE auto body is lying about the damageThe SUV is almost $7,in paymentsSo no dealer ship is going to sell a damage vehicle[redacted] ,ATT_1443799390709_20150910_155442.jpgATT_1443799390424_20150910_155450.jpg

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*** ** *** *** Hi I am writing you in regards to my case *** and the issues I had with Ace auto body recently regarding work and damage done to my carI was unable to respond to.your last email with more information due to the fact that I had not yet had my car repaired by *** "who was nice enough to repair the damage to my windshield molding for free " after Ace auto body had replaced my windshield and damaged all.my molding and clips As I have said before I will be taking Ace auto body to small claims court if this can not be handled mutually through you for the amount of 2,dollars I have spoken with auto body shops whom all have agreed to speak on my behalf for work done incorrectly to my car when it was placed in the paint booth during the baking process when only the bumper should have been placed in the baking process since it was the only part of my car being repairedSince Ace auto body was aware of the chips in my windshield before placing it in the baking booth and was aware that it was only my bumper being repaired they should have had more regard for myself as a customer and for my car and should have taken more precautions knowing all the factors involved and risks known when placing a car as a whole in a paint booth during the baking processThis could have been avoided completely with all the knowledge and experience and info prior to fixing my car Ace already hadThe information and red flags were all there but Ace failed to follow the road with a little more work and chose the easy route and damaged my windshield , and caused additional damage to the molding in order to cut a few cornersI have read many complaints on this shop after the factHad I known ahead of time I would have never taken it there to begin with I have attached receipts from work done by ***, and also the invoice charged to me by Ace auto along with photos of the lifted windshield molding Thank you for your time and help with this matter Sincerely *** ***

Insurance recommend this businesstook car there, was told to pick it up and a month later came to realize that the whole bottom bumper was been held with zip ties There were parts actually dragging on the ground Could have caused a serious accident Beware stay away! If you need work done, take it to the dealership

On 3/12/I filed a complaint, please refer to complaint id #*** for a cracked windshield to my car a *** *** coupe which was dropped off on March 3rd to have my front bumper replaced and paintedWhen I received my car there was a Crack down the middle of my windshieldWhich auto collision experts claims was caused by prior rock chips on my shield after my car was placed in the bake stage of the painting processOn our final agreement to this dispute it was agreed by *** *** that my windshield would be repaired at his cost It was my understanding that the *** of the windshield and labor would be paid by auto collision experts since they caused the damage to my car but in the end I ended up paying out of my pocket for their carelessness and negligenceIf you review the pictures *** *** attached to his previous email you will notice the chips circled are on the left side of the windshield not in the middle anywhere close to the crackI also took it upon myself and spoke with other body shops and the main concern and question from all the body shops was " why my whole car was placed in the baking booth when only my front bumper was being replaced and painted? " Since only my bumper was being replaced and painted it should have been the only piece of my car put in the baking boothHad auto collision experts taken the extra time to place the bumper alone in the bake booth, the crack in my windshield could have been avoided and no replacement would have been neededIt was explained to me by all the " " body shops that any part that is detachable from the car are to be taken off the car when painted to avoid over spray to the rest of the vehicle and baked unattached from the car to avoid the possibility of cracking any windshield with small chips in itHad auto collision experts done their job correctly and showed some concern for other people's property this could have been avoided which is why they are solely liable and responsible for the damage to my carI have spoken to an attorney and he has found grounds for small claims courtI will be suing auto collision for the amount of plus a total refund of 1,dollars for work not completed on January 20th for a full repainting of my front hood and chips caused also by auto collision experts from previous work done paid by state farm insurance The total amount of suit is Auto collision failed to keep terms and conditions as said and is responsible for the damage and unfinished repair to my carAfter doing research I found many complaints from other unsatisfied customers who have also had similar issues with auto collision experts.Desired Outcome:for cost of windshield and labor , 1,for cost of prior unsatisfactory work Total of $1,

Complaint: ***
I am rejecting this response because: I have nothing else to addThank you for your help in trying to help with this issueIt is good to know which business's take pride in their workmanship and stand behind their work and those which don't I will be suing *** *** for the amount of $2,
Regards,
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*** ** ***,I have included the photos of check in when Mr*** was with us outside of our shop during the vehicle check in processAlso the check in sheet when my detail department gets the vehicle back to my repair teamThe green marker are things that are related to the insurance claim and red marker are things that are not related or prior damagePlease let me know if you have any questions. Thank you, Randy G***Auto Collision ExpertsELincoln AvenueFort Collins, CO 80524(970) 493-1819***Here at Auto Collision experts we have a very detailed check in process were we take check in photos of vehicles that are left for repairs at our facilityWe feel very confident in our photos and documentation in this matter and will be more then happy to keep submitting them if necessary

Complaint: ***
I am rejecting this response because:
Randy did not take the photos of my vehicle *** *** didShe is the *** repHe has no legal right to take a claim for ***The photos theypreceded to you are falseThey say time stamps are on there photosPresent all photos in your precession that are time stamped.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: my car as a whole should have never been placed in the painting booth during the baking process As I stated before I spoke with other body shops who all agreed that the bumper should have been the only piece of my car placed in the painting booth and baking process since it was the only piece of my car being replaced I'm also rejecting *** response because after having to pay for a new windshield out my pocket the work on my windshield was horribleBoth lower corners of the moulding on my windshield were completely lifted and showing gaps all along the left side of the windshield moulding The top portion of the moulding above both my doors was also lifted due to broken clips which were not replaced and left broken and liftedIt is obvious this business takes no pride in their work and focuses on quantity and not quality of workOnce again I was forced to go to *** *** auto parts to order a new windshield clip kit and had to set up.an appointment with *** auto glass in *** to have all of my windshield moulding reset and have new clips installed due to poor work done by ACE body shopThe total cost of parts and labor for this repair will be dollars for the windshield clip kit and for the resetting and replacing new clips by *** auto glassI will be emailing Revdex.com a copy of all parts and labor and cost for this new problem *** has createdI have been patient with *** but have come to the end of my ropeIt is rediculous that every time I take my car to their shop more damage is done to my car It is beyond me how this shop has stayed in business this long with this type of work ethic and unprofessional type of work I'm left with no choice but to take *** to small claims court for the for windshield repair cost , for job unfinished on my hood from a previous claim and now for new windshield clips kit and dollars for labor cost from ***glass to have my moulding reset and reclipped due to *** carelessness once againI will be mailing a total cost of all parts and labor of repair for a new total of 1,to *** *** *** owner and party resonsible for damage done to my car.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Photos and documents are not trueAs I reported before? The SUV is not mineThe dealer ship owns itI took it to them to show the damages and he was not happyI would never buy a vehicle that was or damage the way it is nowThe dealer ship would not sell something the way it's looking nowThe photo I presented to you shows that the SUV was not damage before.coming or going into for repairsI would never have even brought the SUV definitely close to $7,the way it is looking, saying it was damage before coming or going into for repairs at Auto Collision Experts
Regards,
*** ***

I am currently waiting for my appointment with *** *** to have all the clips on my windshield moulding replaced as they are currently very busy*** has been nice enough to order the clip kit and install the clips for free at no cost for being a valued customer It is disappointing to know that a shop that had nothing to do with the damage was kind enough to fix my car at their expense, and yet the shop who caused all the damage to my car fails to accept responsibility for their error and mistakesI guess some shops take more pride in their work and have more integrity than othersI will have all receipts and records emailed inch all repairs are done to my car

Date Sent: 3/26/2015 3:16:44 PMWe stand behind all of our work for as long as Mr. [redacted] owns it. I stand firm on my original response to this complaint. The circles in the photo represent just a few of many chips in the windshield. Please see the repair authorization that Mr. [redacted] signed for our policy regarding prior damage on windshields.

We have nothing further to add. We have stated our case in previous replies.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I have included my email address so that auto collision experts may email me their fax number so that can send them cost of parts of and labor for my windshield.  
Regards,
[redacted] 
[redacted]

We truly apologize for not calling sooner to notify that we were on hold waiting for the insurance company, that is something that should have been communicated earlier to let Mr. [redacted] know the kind of delays we were experiencing. The damage to Mr. [redacted] vehicle was extensive and we more than...

doubled the estimate from the insurance company after we got the vehicle in our shop, which happens frequently with estimates because not all damage can be seen unless the vehicle is apart. We did have Mr. [redacted] speak to the owner Steve P[redacted] who went in further detail our process to try and ease Mr. [redacted] mind about the collision repair process. Our company prides itself on honesty and there may have been some miscommunication from the very beginning on what our PDR technician can do as far as him looking at the vehicle before repairs were to begin. Even though he looked at the vehicle, it did not mean that we knew everything we needed, it only meant that our PDR tech verified what he could and couldn’t do. After getting the vehicle in, our PDR tech found that he could not repair the roof as he previously thought and realized that it needed to be replaced. We do apologize for the inconvenience that it caused Mr. [redacted] for the delay of the PDR tech getting to our shop later than expected. Jordan, the estimator on the file had called Mr. [redacted] to let him know we had received the approved supplement after being on hold for several days before the owner, Steve Price called the next day to go over things with him as well. Jordan does apologize that she did not call Mr. [redacted] earlier to inform him of the extensive damage found and the delay on the insurance waiting for approval. Unfortunately, the initial estimate done by [redacted] did reflect only one week of repairs, but upon the further inspection of the vehicle it was much more extensive than [redacted] had estimated. Regarding his camera, our shop had not unplugged the cable for this, because we were only in the headliner of the vehicle, but we had noticed before we started repairs that the vehicle had been repaired before, and a lot of the interior trim was not properly replaced. The plug in for the camera is behind the kick panel on the floor of the vehicle where we did not open, but as a courtesy we did resolve the issue and plug the camera back in so that Mr. [redacted] could have the use of his camera again. While going over the car with Mr. [redacted] at the end of repairs, we went around the vehicle and the scratch to his quarter panel was not there at that time, and he left with the vehicle. Even though the scratch did not happen while in our possession, we offered to try and clean it up for him at no cost. The windshield wipers were a mistake as far as the installation, and our technician apologizes for the inconvenience on those and we were happy to correct the issue. None of our employees had a reason to get into the shift lock, because the vehicle did not need to be jumped or towed, so even though we did not open Mr. [redacted] shift lock cap we tried to help by getting the part at cost and putting it in for free to ease Mr. [redacted] expense. In no way did any of our employees lie to Mr. [redacted], we have no reason to, nor do we want to be dishonest. We tried to go above and beyond to help with all of his concerns, even though some of them were not from our shop. We do not want to have our customers leave unhappy and tried to correct all issues that Mr. [redacted] came to us with. We understand all of his concerns and given the chance, we would be happy to help him again with any of his vehicle needs.

Here at Auto Collision Experts, we maintain a strict check in process in which all pre-existing damages are reviewed with the customer, they are marked on the vehicle and numerous photos are taken of all angles of the vehicle.  This process was no different for Mr. [redacted]. We even pointed out...

prior frame damage with rust which was causing the panels on his vehicle to not fit correctly.  We invited Mr. [redacted] to go over the check in photos with us on 2 occasions while he was at the shop. He refused to do so.  The very damages he is claiming the shop caused were there when Mr. [redacted] dropped his vehicle off at the shop.  Mr. [redacted] has no phone number in which we can contact him. He would stop by the shop to see if the vehicle was ready for pickup. The shop protocol is to call the customer once the vehicle is ready for pickup.  We were unable to do this with Mr. [redacted]. We are more then happy to share our check in photos with any customer that may ever have concerns during or after repairs are completed.

Complaint: [redacted]
I am rejecting this response because:
You continue to not tell the truth. I'll get over the scratch. But your technicians did do something to my shift lock, and they did unplug the rear view camera. How would it be working before I brought it to you, and then magically unplug itself? Even after I had you "fix" the windshield wipers, I had to adjust them so they wouldn't hit the trim at the bottom of the windshield. Jordan has been the only helpful person who seems to want to make things right, but is held down by bad management hiding behind plausible deniability. I will take responsibility for the scratch because I made the mistake of not doing a walk around each time I got the car back from you. But the other issues I continue to find with your repairs, will be repaired by a different shop.Regards,
[redacted]

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[redacted],Here are the photos of the SUV before going into the shop at ACE. The dealer ship owns the SUV not me. This is why [redacted] and ACE auto body is lying about the damage. The SUV is almost $7,000 in payments. So no dealer ship is going to sell a damage vehicle.[redacted],ATT_1443799390709_20150910_155442.jpgATT_1443799390424_201509...⇄

We stand by our previous response. Our work is warrantied for life.

We are very sorry Mr. [redacted] is not satisfied with the repairs. We stand behind our work for as long as he owns the vehicle and would be happy to address any concerns with the repair. We however, do not pay for someone else to do the work it would have to be brought back to us. As far as the...

windshield, again I would be happy to take a look at it, but this windshield had pits and chips all over it(see attached photo) when it was dropped off. Our repair Authorization (see attachment) clearly states that we are not responsible for further damage to a chipped windshield. That being said, we want Mr. [redacted] happy and would be glad to put a windshield in at our cost. Hope this helps and please give me a call with any questions or concerns.[redacted]Owner- Auto Collision Experts[redacted]