Austin Lawn Care Services

I ordered a final cut on my front yard only on 10/16. After a few days without hearing anything I contacted customer support. They said I was scheduled for 10/21-10/22. I was asked how much I would pay and told them $30 as I had paid $42 for a front and back previously. I was never contacted but someone came out on 10/22 and cut the front. To my surprise, I was charged $35.59 but I let it go at first. I was then sent an email asking me to review my service for an immediate credit of $20. Since I liked the cut, I complied. I then emailed LawnStarter to find out why my actual cost was higher than agreed upon and where was my credit. Several different CSRs replied , each giving me the runaround and contradicting each other. I gave up.
Then when I went to cancel them completely having read the negative reviews online, they refused to let me cancel; said I was already scheduled for a third cut which I NEVER asked for.
By the way, I checked my email and ALL of the emails they sent have been retracted by them.
I checked my account and they have me scheduled for another cut next week!
I am afraid that they will take another $35 or more from my account. I am a senior citizen living on a fixed income and definitely cannot afford this. Not to mention that I neither want or requested this.
I want to cancel them and get them out of my life!

In the beginning of September 2019, I used the Lawnstarter app to request a quote for additional services ) removal of overgrowth in and around our yard) - I provided 30 pictures of what I wanted done as well as a description of the area I could not get a picture of. I received a quote of $396.42. I accepted the quote and the work was scheduled to be done on 9/22/19 by *** - who had been mowing our yard before. The Thursday prior -9/19 - *** asked me to go over what I wanted done. I showed them everything.On 9/22 I received a message from *** that he had started but had underbid the job and it would be $250.00 more than originally quoted. I told him I would need to discuss that with my husband. On Monday 9/23 I emailed the company in regards to this. I did not hear back from them but on Tuesday 9/24, *** returned and was doing more work. I thought the situation resolved until I received a text message that evening from *** stating that his chainsaw broke and they would be back on the weekend and that the quote did not include hauling off the now very large pile of brush between mine and my neighbors yard. Since 9/24 I have placed at least 30 phone calls and 20 emails as the crew kept coming up with reasons to not show. To make matters worse - the crew marked the job done which triggers your credit card to be charged even though the job is not complete. This also happens with the mowing service. Customer service to me that they were going to pull the payment from the original crew and assign another crew. This never happened. I spoke to a supervisor- *** - who after multiple conversations finally gave me a partial refund of $296.34 and a credit of $195.00 for hauling away the brush still in my yard. He also said a crew would be here to haul away the brush on 10/16. In order to receive the credit for haul away I was told I could not discontinue the lawn mowing service until the haul away was complete. It is now 10/18 - the haul away is not complete , the original job has never been completed and even though their website states if you are not satisfied you don't have to pay that is not true. The crews are unreliable and their system of marking a job complete before it is actually done let's them get your money while you do not get the service and to get anything done is exasperating. I have screen shots of text messages as well as all of my emails if needed.

In the beginning of September 2019, I used the Lawnstarter app to request a quote for additional services ) removal of overgrowth in and around our yard) - I provided 30 pictures of what I wanted done as well as a description of the area I could not get a picture of. I received a quote of $396.42. I accepted the quote and the work was scheduled to be done on 9/22/19 by *** - who had been mowing our yard before. The Thursday prior -9/19 - *** asked me to go over what I wanted done. I showed them everything.On 9/22 I received a message from *** that he had started but had underbid the job and it would be $250.00 more than originally quoted. I told him I would need to discuss that with my husband. On Monday 9/23 I emailed the company in regards to this. I did not hear back from them but on Tuesday 9/24, *** returned and was doing more work. I thought the situation resolved until I received a text message that evening from *** stating that his chainsaw broke and they would be back on the weekend and that the quote did not include hauling off the now very large pile of brush between mine and my neighbors yard. Since 9/24 I have placed at least 30 phone calls and 20 emails as the crew kept coming up with reasons to not show. To make matters worse - the crew marked the job done which triggers your credit card to be charged even though the job is not complete. This also happens with the mowing service. Customer service to me that they were going to pull the payment from the original crew and assign another crew. This never happened. I spoke to a supervisor- *** - who after multiple conversations finally gave me a partial refund of $296.34 and a credit of $195.00 for hauling away the brush still in my yard. He also said a crew would be here to haul away the brush on 10/16. In order to receive the credit for haul away I was told I could not discontinue the lawn mowing service until the haul away was complete. It is now 10/18 - the haul away is not complete , the original job has never been completed and even though their website states if you are not satisfied you don't have to pay that is not true. The crews are unreliable and their system of marking a job complete before it is actually done let's them get your money while you do not get the service and to get anything done is exasperating. I have screen shots of text messages as well as all of my emails if needed.

Sent crew out to trim bushes, weed flower beds, lay down mulch and clear some other areas of brush. Left me with a front yard full of branches, back yard full of branches, cut my neighbors hedges instead of the ones he was clearly instructed to do and no mulch in my crappily done beds. They will do nothing. Said the crew deserves to be compensated for the work they did do. They are not at fault for the wrong hedges and what not bc the contractor quoted me too cheap of a price for the work he’s already done. Just run if you ever hear of this company.

Sent crew out to trim bushes, weed flower beds, lay down mulch and clear some other areas of brush. Left me with a front yard full of branches, back yard full of branches, cut my neighbors hedges instead of the ones he was clearly instructed to do and no mulch in my crappily done beds. They will do nothing. Said the crew deserves to be compensated for the work they did do. They are not at fault for the wrong hedges and what not bc the contractor quoted me too cheap of a price for the work he’s already done. Just run if you ever hear of this company.

Lawnstarter sent me two emails agreeing to refund $83 in one email and $50 in the other email for the property damage done while cutting my lawn. The damaged my sprinklers and a garden hose. I have not received either credit to my account.

Lawnstarter sent me two emails agreeing to refund $83 in one email and $50 in the other email for the property damage done while cutting my lawn. The damaged my sprinklers and a garden hose. I have not received either credit to my account.

I have two rental houses in Fort Worth that we’re being mowed all summer of 2019 by Lawnstarter. At the beginning of September 2019 both of my renters texted me to complain that the lawn hadn’t been mowed in a month. I had biweekly service on both. I investigated and sure enough, my card had been charged on September 6th and two weeks before and when I came out on September 9th the grass was 2 feet tall! 3 days after they claimed to have mowed it. They contacted the mower who...surprise...has not responded to them. This happened at two houses, for around a month (two paid mowings each). I’ve emailed back and forth a dozen times and the company refuses to admit blame or even offer a simple refund of the final mowing at each house. This company basically engages in credit card fraud as far as I can tell.

I have two rental houses in Fort Worth that we’re being mowed all summer of 2019 by Lawnstarter. At the beginning of September 2019 both of my renters texted me to complain that the lawn hadn’t been mowed in a month. I had biweekly service on both. I investigated and sure enough, my card had been charged on September 6th and two weeks before and when I came out on September 9th the grass was 2 feet tall! 3 days after they claimed to have mowed it. They contacted the mower who...surprise...has not responded to them. This happened at two houses, for around a month (two paid mowings each). I’ve emailed back and forth a dozen times and the company refuses to admit blame or even offer a simple refund of the final mowing at each house. This company basically engages in credit card fraud as far as I can tell.

I signed up for biweekly lawn mowing. The first few services were great - I mentioned broken tree branches and broken sprinkler heads, but that is minimal, so I didn't pursue a claim. Then, I was notified that I was getting a different crew that wanted to change days. No problem - except they forgot what biweekly meant. It took MANY messages (they won't use the phone!?!?!) to get the schedule set. I have to lock my dogs inside and unlock my gate on the day they arrive, then run home when they are done. No problem, except they Never showed up. FIVE straight days,the first time, I took time to leave work or my weekend plans, and check, then try to contact them. I messaged them. Got new dates, no crew. Again, new dates, no crew. My online account has the full history of all their missed dates. Until today my lawn was so long that I feared for my dogs' and my health, due to insects, rodents, and the many SNAKES I caught in my yard and took to fields. I finally canceled my service. Have yet to get a call from a live person regarding this mess. I only got rescheduling notes.

Quotes to clean up my yard were over $100 before tip, and a week's wait. I found a sympathetic person to help me today. He says most of my grass is in shock from length/mowing so late and may die soon.

I don't want any other person to go through what I have with this "Company".

I signed up for biweekly lawn mowing. The first few services were great - I mentioned broken tree branches and broken sprinkler heads, but that is minimal, so I didn't pursue a claim. Then, I was notified that I was getting a different crew that wanted to change days. No problem - except they forgot what biweekly meant. It took MANY messages (they won't use the phone!?!?!) to get the schedule set. I have to lock my dogs inside and unlock my gate on the day they arrive, then run home when they are done. No problem, except they Never showed up. FIVE straight days,the first time, I took time to leave work or my weekend plans, and check, then try to contact them. I messaged them. Got new dates, no crew. Again, new dates, no crew. My online account has the full history of all their missed dates. Until today my lawn was so long that I feared for my dogs' and my health, due to insects, rodents, and the many SNAKES I caught in my yard and took to fields. I finally canceled my service. Have yet to get a call from a live person regarding this mess. I only got rescheduling notes.

Quotes to clean up my yard were over $100 before tip, and a week's wait. I found a sympathetic person to help me today. He says most of my grass is in shock from length/mowing so late and may die soon.

I don't want any other person to go through what I have with this "Company".

Horrible service. I will never recommend this company. They cut out grass but didn’t pick any of it up. They left so much dead grass it. When we called to come pick it up. They said it would be an extra charge. I’m not sure why they didn’t include the charge to pick up excess grass, in the first place. Then we agreed to pay an additional $15.00 to pick up the excess grass and they never showed. Horrible horrible service.

Horrible service. I will never recommend this company. They cut out grass but didn’t pick any of it up. They left so much dead grass it. When we called to come pick it up. They said it would be an extra charge. I’m not sure why they didn’t include the charge to pick up excess grass, in the first place. Then we agreed to pay an additional $15.00 to pick up the excess grass and they never showed. Horrible horrible service.

!!! ***!!!! ***!!!! DON'T USE THEM! DON'T GIVE THEM YOUR CREDIT CARD EITHER BEFORE EVEN SETTING UP TO HAVE THE COMPANY MOW YOUR LAWN OR WHATEVER YOU'RE GETTING DONE!
They never came out to give me an estimate nor mow my lawn. I refused to give them my CC information 3 x's and then the 4th time I did. I told her do not charge on my account until I have met with one of the guys to talk about my yard. Load and behold, long story short. After repeatedly told them to cancel and remove my credit card and do not charge it to ***I!!!!!!
No communication once so ever and no confirmation to acknowledge that he is cancelling til August 31st!!!! Mind you this conversation was on August 21st!!!!!
They charged me $41.12 and got a overdraft fee on my account after they charged to my account!
I REPEAT WITH WHOLEHEARTEDLY!! DO NOT USE THEM .. .SHUT THEM DOWN!

!!! ***!!!! ***!!!! DON'T USE THEM! DON'T GIVE THEM YOUR CREDIT CARD EITHER BEFORE EVEN SETTING UP TO HAVE THE COMPANY MOW YOUR LAWN OR WHATEVER YOU'RE GETTING DONE!
They never came out to give me an estimate nor mow my lawn. I refused to give them my CC information 3 x's and then the 4th time I did. I told her do not charge on my account until I have met with one of the guys to talk about my yard. Load and behold, long story short. After repeatedly told them to cancel and remove my credit card and do not charge it to ***I!!!!!!
No communication once so ever and no confirmation to acknowledge that he is cancelling til August 31st!!!! Mind you this conversation was on August 21st!!!!!
They charged me $41.12 and got a overdraft fee on my account after they charged to my account!
I REPEAT WITH WHOLEHEARTEDLY!! DO NOT USE THEM .. .SHUT THEM DOWN!

This business is a complete scam.

I went through Lawnstarter to book mowing for my house at *** because I injured myself and was unable to continue doing it myself. I originally signed up on Wed 8/21, and chose the advertised completion date of 8/23. Once a crew was assigned, that date was moved out to 8/26-8/27 (that part is not a big deal as I understand that scheduling is dependent on the crew being assigned). 8/27 came and went with no mowing.

I attempted to contact the assigned crew directly through the app, with no response. I reached out to Lawnstarter support and was told that they would assign a new crew - and then I heard nothing until I reached out to them again on 8/29. It is now mid-day on 8/30 and I had to mow the lawn myself as it was getting ridiculously long, which was NOT an easy task (and likely a dangerous one) with one hand (i have a whole bunch of stitches in the other from the previously mentioned injury).

At this point I'm fairly certain Lawnstarter has no intention to attempt to complete the work, and advertises a 3 mow minimum. I processed a cancellation through the app but I am concerned that I will be charged for the first 3 mows anyway, despite the fact that they have not completed any work within a reasonable amount of time.

This business is a complete scam.

I went through Lawnstarter to book mowing for my house at *** because I injured myself and was unable to continue doing it myself. I originally signed up on Wed 8/21, and chose the advertised completion date of 8/23. Once a crew was assigned, that date was moved out to 8/26-8/27 (that part is not a big deal as I understand that scheduling is dependent on the crew being assigned). 8/27 came and went with no mowing.

I attempted to contact the assigned crew directly through the app, with no response. I reached out to Lawnstarter support and was told that they would assign a new crew - and then I heard nothing until I reached out to them again on 8/29. It is now mid-day on 8/30 and I had to mow the lawn myself as it was getting ridiculously long, which was NOT an easy task (and likely a dangerous one) with one hand (i have a whole bunch of stitches in the other from the previously mentioned injury).

At this point I'm fairly certain Lawnstarter has no intention to attempt to complete the work, and advertises a 3 mow minimum. I processed a cancellation through the app but I am concerned that I will be charged for the first 3 mows anyway, despite the fact that they have not completed any work within a reasonable amount of time.

Lawnstarter was set to do my lawn/yard but emailed that there was an issue locating a crew. Stated that once they found a crew, the crew would reach out to me to introduce themselves. I responded that because Ihave a strict HOA and will just do my own yard and we can resume in 2 wks for the next mow. Some hrs later I receive a text msg that someone named *** is awaiting feedback on service provided. I immediately emailed Lawnstarter again. I stated that I emailed them previously that id be doing my own yard since they were still looking for a crew to do my yard (there was no certainty if/when theyd find anyone). Furthermore, they previously stated that the crew would reach out to introduce themselves once found; Which didn't happen.I asked in my numerous emails to them 'how would my acct be adjusted'. Its now over 48hrs and still no response from them but theyve billed me on 8/20/19 $37.99. That's shady business. They tell me once located that the crew will reach out..so I email them that I will do my own yard which I did..hours later that the crew came..they take my $37.99..I send emails..no response. Don't completely ignore a customers contacts via email (if they had a phone number I wouldve used that option). I did my own yard because they didnt have a crew and were trying to locate one. 48hrs I feel is reasonable time to respond and since they havent I feel that they dont have any intention on ever responding.

Lawnstarter was set to do my lawn/yard but emailed that there was an issue locating a crew. Stated that once they found a crew, the crew would reach out to me to introduce themselves. I responded that because Ihave a strict HOA and will just do my own yard and we can resume in 2 wks for the next mow. Some hrs later I receive a text msg that someone named *** is awaiting feedback on service provided. I immediately emailed Lawnstarter again. I stated that I emailed them previously that id be doing my own yard since they were still looking for a crew to do my yard (there was no certainty if/when theyd find anyone). Furthermore, they previously stated that the crew would reach out to introduce themselves once found; Which didn't happen.I asked in my numerous emails to them 'how would my acct be adjusted'. Its now over 48hrs and still no response from them but theyve billed me on 8/20/19 $37.99. That's shady business. They tell me once located that the crew will reach out..so I email them that I will do my own yard which I did..hours later that the crew came..they take my $37.99..I send emails..no response. Don't completely ignore a customers contacts via email (if they had a phone number I wouldve used that option). I did my own yard because they didnt have a crew and were trying to locate one. 48hrs I feel is reasonable time to respond and since they havent I feel that they dont have any intention on ever responding.

As a provider, you’re unable to delete your account. I was unhappy with the business requests I was getting and when I tried to delete account, LawnStarter said it’s in the fine print of the contract that I can’t delete the account. I wouldn’t recommend giving this company any personal info as you give up the right to delete any of it.