response did not contain any solution to the issue. The "surprise gift" excuse is BS because all orders that got the 20% off also got the surprise gift because no code was required to get the 20% off. Since they refuse to actually respond to me about the issue, have them indicate which they prefer: Zero out the account, or get sued in court for fraud and harassment.
I am rejecting this response because:
When I placed the order it said that I,would get it buy Christmas. However I did not get it by Christmas. I would like a refund of the full amount of the shipping charges for all three watches that I ordered.
Records show that [redacted] service was out from October 2016 due to a cable failure. The cable failure was resolved 1/*/2017. A Verizon representative contacted the customer an verified that the service was restored. A credit for 3 months of service was applied to the account on 1/*/17 and...
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
The customer filed a request for pre-mediation/arbitration on this issue. The issue was referred to Verizon legal for handling. Verizon legal investigation found that the customer missed the deadline to file an appeal.
CONFIDENTIAL COMMUNICATION
March 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received...
from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We would like to help resolve the issues Ms. [redacted] is having on her account, but we need some clarification. A representative attempted to call Ms. [redacted] to do so on March 16, 2016 but was not successful. Ms. [redacted] should call the executive care team at [redacted] so we can help her further.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Good morning, I spoke with the customer and was provided with an email showing account should have been cancelled wit the date of May [redacted]. We issued an order to do just that and once the account goes final and the adjustments take place, I can work on getting the refund amount sent to the...
customer. The account takes 1 to 2 billing cycles to go final.
Upon receipt of the rebuttal, the issue was reviewed. On February **, 2018, the Service Order Confirmations were again emailed to the customer which details the monthly bundle price, the discounts, expiration dates, fees, other charges and bill estimates. A $4.00 discount for 12 months was added to the account due to expire on February **, 2018 as a courtesy. The customer will receive an email confirmation advising of the discount. Our position is unchanged and final.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the incorrect features listed for the Sharp AQUOS 43” UHD 4K LED Smart TV. We understand the importance of providing the most up to date information for the products we offer in our catalogs and on our website. The specifications and descriptions for the products we carry are provided by the manufacturers and vendors of each individual product we offer. While accurate and precise information is one of our top priorities, please understand that typographical errors or inaccuracies may occur. We sincerely apologize for any inconvenience this may have caused. Our records indicate that Mr. [redacted] spoke with a supervisor on April 20, 2016 and a resolution was discussed and agreed upon for a $100.00 discount on the TV and that Mr. [redacted] would keep the item. The discount will be reflected on Mr. [redacted]’s May 11, 2016 billing statement. In addition to the discount that was issued for the TV, we are also reviewing the specifications with our vendor and any specification information we find that requires a change will be updated when it becomes available. We appreciate Mr. [redacted] bringing this to our attention. If Mr. [redacted] feels the discount already provided is no longer adequate, he may return the TV by using the convenient postage paid label that accompanied the TV when he received it or he may print the return label directly from our website by visiting our Returns Center at www.fingerhut.com. No additional discounts will be issued for the TV. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION June 5, 2017 ...⇄ # [redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Ms. [redacted] states she has sent the documents we have requested to complete our investigation into her claim of Unauthorized Use/Identity Theft. Ms. [redacted] is again requesting us to investigate her account. We take Identity Theft/Unauthorized Account Use very seriously and as such a resolution of this matter requires that certain measures and due diligence be taken. To date we have not received the required police report. At the bottom of the Identity Theft Report Ms. [redacted] completed it states: “Use this form to prove to businesses and credit bureaus that you have submitted an identity theft report to law enforcement. Some businesses might request that you also file a report with your local police.” As previously stated without a copy of the police report requested, no additional handling will be completed. Ms. [redacted] may fax a copy of the report to our Fraud Department at ###-###-#### or by email to [email protected], or by mail to [redacted]. St. Cloud, MN. 56303. If Ms. [redacted] has further questions she may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care TeamVF/bw
CONFIDENTIAL COMMUNICATION June 3, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage credit account purchase from January 6, 2016 for an iSwag Xtreme 1080P Digital Camera/Camcorder. Ms. [redacted] states she was unable to get the camera to work properly and requested to return it to us, but was denied as the return timeframe had passed. Ms. [redacted] then contacted the manufacturer for assistance; they agreed it could be sent to them, but at Ms. [redacted]’ expense. She disagreed that she should have to pay for this shipping, and wants us to resolve this issue by accepting the return and removing the cost of the camera from her account balance. Our records indicate that on May 10, 2016 Ms. [redacted] first notified us via phone of her request to return the camera. The phone representative correctly advised it could no longer be returned as the 90-day timeframe allowed by our return policy had already passed, and to contact the manufacturer for assistance. On May 25, 2016, a representative from our Executive Care Department called Ms. [redacted]’ in response to the voicemail message she left. Ms. [redacted] stated she contacted the manufacturer, eventually received approval to send the camera back to them, but would have to pay the shipping cost. She respectfully disagreed with this requirement, and the representative advised they would contact the vendor/manufacturer on Ms. [redacted]’ behalf to facilitate this process. On June 1, 2016, the representative called Ms. [redacted] to follow up on this matter. Ms. [redacted] was advised that the manufacturer agreed to issue a refund to her once they received the camera, although our company would oversee the return process. On the same date, the representative sent a prepaid return label to Ms. [redacted]’ email on file of [redacted][email protected], and Ms. [redacted] indicated she would promptly send it back to us. Once received, we will issue an account credit for the camera’s full purchase price, including shipping/handling, of $124.98. Ms. [redacted] should allow up to 15 days from the date she sends it for this process to be completed and the credit applied to her account. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Please be advised, Verizon has made contact with the consumer, apologies were given for the troubles experienced with the move orders placed previously. As of 9/**/17 Verizon placed a new order for service (for the new location) and issued an order to disconnect the account at the old...
location. Verizon has honored the promotional discounts the consumer was receiving at the old location. On 9/**/17 Verizon confirmed with the consumer that new services were up and running. Verizon has adjusted the $99.99 set up fee and issued a one month courtesy credit due to the troubles experienced. The consumer has been advised to return the equipment from the old location and to also update her banking information with her new account number. We again apologize for any inconvenience caused surrounding this matter.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates she has requested to be removed from our mailing lists and that she not receive any paper correspondence from us. Ms. [redacted] states she received a letter from us advising her of a recent credit limit increase. Ms. [redacted] is requesting to no longer receive credit limit increase letters and to be notified why her privacy request is not being followed. Our records indicate, Ms. [redacted] was removed from our email list on January 10, 2016 per her request. On May 31, 2016 we removed Ms. [redacted] from our calling list and a request was referred to have Ms. [redacted] removed from receiving letters advising her of credit line increases. At this time, when a credit line increase review is completed and results in an increase in the credit line of an account a letter is automatically sent. The only way to stop the credit line increase letters from being sent is for Ms. [redacted] to opt-out of credit line reviews. When an opt-out is requested the credit limit on the account is frozen If Ms. [redacted] would like to opt-out of credit line reviews she may contact our Credit Department by calling ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. On September 26, 2016 Ms. [redacted] spoke to an agent by phone and per her request the agent ensured that Ms. [redacted] was removed from all contact lists by phone, email and mail from our affiliates, marketing partners and from Fingerhut. We will still contact Ms. [redacted] when applicable in writing as required by law. Please understand some of our mailings are pre-printed 8-10 weeks in advance and Ms. [redacted] should allow the allotted time frame for all other mailings to stop completely. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 1/**/18, a representative spoke with the customer about the concern. The representative advised our records show he was told the upgrade fee and the service order fees would be waived. The representative also issued the adjustment to the account $150.00 upgrade fee and a second...
credit of $14.50 for the service order fees. The customer advised the issue was resolved. We apologize for the inconvenience this matter caused.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an account was opened using Mr. [redacted]’s personal information via phone with a customer service representative on January 7, 2013. On that same date, an order was placed Adidas Men’s Isolation Mid Basketball Shoe (Black-Silver, 10).This item was to be shipped (tracking number [redacted]) to [redacted] Sewickley, PA 15143. When a package is picked up from a UPS facility, UPS is required to ask for a photo ID such as driver’s license or state-issued license. Unauthorized account registration and activity is a serious matter, and we have certain procedures in place to assist those making this claim. As Mr. [redacted] denies authorizing the account matching his personally identifiable information, we referred this matter to our Credit Risk Department for further review. They advised of already being aware of the fraudulent activity claim for this account. An affidavit of unordered merchandise completed by Mr. [redacted] was received. However, there was no police report with the affidavit and a letter of denial was mailed to Mr. [redacted]. This letter explained a police report would also be required. To date we have not received the requested police report. As we understand the urgency of the situation, Mr. [redacted] may expedite this process by faxing the required police report to ###-###-#### Attn: Jessica or mail the document to [redacted] Cloud, MN 56303. If Mr. [redacted] is unable to provide a police report, he may supply the name of the agency, officer’s name, badge number, and the case number. Once received, we will be able to further investigate his claim. If Mr. [redacted] has any questions regarding this process, he may contact our Fraud Department at ###-###-####, Monday through Friday between 8:00am and 4:30pm CST. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ONLY satisfactory to the building owner but NOT to business owner. One sorry does not cover any lost! My 3 restaurant lost so much reservation during the pass 2 months using these unstable phone lines. My restaurant are specialize in hosting party. we have over 600+ seating and 16 karaoke rooms. Over 70% of the business are done by phone reservation. My phone lines got cut off 4 times for no reason during the pass 2 months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-3 days for them to restore the services. For all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation fee. at this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customer. So I decide to port all those 5 numbers to [redacted]. The 5 landline was complete install on 09//**/2016. But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree too. Luckily I found that out before the 30 days period ends and the confirm number for removing that contract was # [redacted] on 09/**/2016 by George. I do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contract. And he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to month. As result for just 5 phone lines, I end up paid almost $100+ for remote forwarding, $190 for installation fee and $250/month.
Sincerely,
[redacted]
Please be advised Verizon Billing Specialist spoke to [redacted] August **, 2015 to review the account. She confirmed the June and July bills generated without the necessary discounts to get the rate back to where she was. She was advised the amount to pay for the July and August...
statements and placed the order to add the discounts. She will follow up on the September statement to assure the billing is correct. [redacted] has a direct number to her should she have any other questions on the account billing for September. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
A Specialist has been working with customer since Tuesday, September [redacted]. The customer was upset that her number ported to T-Mobile without her knowledge. It was confirmed that there was an error in the port out of the number.The customer left the Specialist a voicemail today thanking...
her and confirming that her service is now working properly. The Specialist also agreed to give a courtesy credit.
Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail. We have sent a letter asking her to call me if assistance is still needed. We trust this provides your office with the information required in this...
A customer service representative contacted the customer and reviewed his bill. The representative advised that the customer is receiving a $20.00 credit for 15 months. The representative also advised the customer that his monthly bill should be $133.37 and noted that the customer...
I am rejecting this response because:
The...
response did not contain any solution to the issue. The "surprise gift" excuse is BS because all orders that got the 20% off also got the surprise gift because no code was required to get the 20% off. Since they refuse to actually respond to me about the issue, have them indicate which they prefer: Zero out the account, or get sued in court for fraud and harassment.
I am rejecting this response because:
When I placed the order it said that I,would get it buy Christmas. However I did not get it by Christmas. I would like a refund of the full amount of the shipping charges for all three watches that I ordered.
Records show that [redacted] service was out from October 2016 due to a cable failure. The cable failure was resolved 1/*/2017. A Verizon representative contacted the customer an verified that the service was restored. A credit for 3 months of service was applied to the account on 1/*/17 and...
will appear on the customer's next bill.
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
The customer filed a request for pre-mediation/arbitration on this issue. The issue was referred to Verizon legal for handling. Verizon legal investigation found that the customer missed the deadline to file an appeal.
CONFIDENTIAL COMMUNICATION
March 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received...
from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We would like to help resolve the issues Ms. [redacted] is having on her account, but we need some clarification. A representative attempted to call Ms. [redacted] to do so on March 16, 2016 but was not successful. Ms. [redacted] should call the executive care team at [redacted] so we can help her further.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Good morning, I spoke with the customer and was provided with an email showing account should have been cancelled wit the date of May [redacted]. We issued an order to do just that and once the account goes final and the adjustments take place, I can work on getting the refund amount sent to the...
customer. The account takes 1 to 2 billing cycles to go final.
Upon receipt of the rebuttal, the issue was reviewed. On February **, 2018, the Service Order Confirmations were again emailed to the customer which details the monthly bundle price, the discounts, expiration dates, fees, other charges and bill estimates. A $4.00 discount for 12 months was added to the account due to expire on February **, 2018 as a courtesy. The customer will receive an email confirmation advising of the discount. Our position is unchanged and final.
CONFIDENTIAL COMMUNICATION May 6, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the incorrect features listed for the Sharp AQUOS 43” UHD 4K LED Smart TV. We understand the importance of providing the most up to date information for the products we offer in our catalogs and on our website. The specifications and descriptions for the products we carry are provided by the manufacturers and vendors of each individual product we offer. While accurate and precise information is one of our top priorities, please understand that typographical errors or inaccuracies may occur. We sincerely apologize for any inconvenience this may have caused. Our records indicate that Mr. [redacted] spoke with a supervisor on April 20, 2016 and a resolution was discussed and agreed upon for a $100.00 discount on the TV and that Mr. [redacted] would keep the item. The discount will be reflected on Mr. [redacted]’s May 11, 2016 billing statement. In addition to the discount that was issued for the TV, we are also reviewing the specifications with our vendor and any specification information we find that requires a change will be updated when it becomes available. We appreciate Mr. [redacted] bringing this to our attention. If Mr. [redacted] feels the discount already provided is no longer adequate, he may return the TV by using the convenient postage paid label that accompanied the TV when he received it or he may print the return label directly from our website by visiting our Returns Center at www.fingerhut.com. No additional discounts will be issued for the TV. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION June 5, 2017 ...⇄ # [redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Ms. [redacted] states she has sent the documents we have requested to complete our investigation into her claim of Unauthorized Use/Identity Theft. Ms. [redacted] is again requesting us to investigate her account. We take Identity Theft/Unauthorized Account Use very seriously and as such a resolution of this matter requires that certain measures and due diligence be taken. To date we have not received the required police report. At the bottom of the Identity Theft Report Ms. [redacted] completed it states: “Use this form to prove to businesses and credit bureaus that you have submitted an identity theft report to law enforcement. Some businesses might request that you also file a report with your local police.” As previously stated without a copy of the police report requested, no additional handling will be completed. Ms. [redacted] may fax a copy of the report to our Fraud Department at ###-###-#### or by email to [email protected], or by mail to [redacted]. St. Cloud, MN. 56303. If Ms. [redacted] has further questions she may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care TeamVF/bw
CONFIDENTIAL COMMUNICATION June 3, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage credit account purchase from January 6, 2016 for an iSwag Xtreme 1080P Digital Camera/Camcorder. Ms. [redacted] states she was unable to get the camera to work properly and requested to return it to us, but was denied as the return timeframe had passed. Ms. [redacted] then contacted the manufacturer for assistance; they agreed it could be sent to them, but at Ms. [redacted]’ expense. She disagreed that she should have to pay for this shipping, and wants us to resolve this issue by accepting the return and removing the cost of the camera from her account balance. Our records indicate that on May 10, 2016 Ms. [redacted] first notified us via phone of her request to return the camera. The phone representative correctly advised it could no longer be returned as the 90-day timeframe allowed by our return policy had already passed, and to contact the manufacturer for assistance. On May 25, 2016, a representative from our Executive Care Department called Ms. [redacted]’ in response to the voicemail message she left. Ms. [redacted] stated she contacted the manufacturer, eventually received approval to send the camera back to them, but would have to pay the shipping cost. She respectfully disagreed with this requirement, and the representative advised they would contact the vendor/manufacturer on Ms. [redacted]’ behalf to facilitate this process. On June 1, 2016, the representative called Ms. [redacted] to follow up on this matter. Ms. [redacted] was advised that the manufacturer agreed to issue a refund to her once they received the camera, although our company would oversee the return process. On the same date, the representative sent a prepaid return label to Ms. [redacted]’ email on file of [redacted][email protected], and Ms. [redacted] indicated she would promptly send it back to us. Once received, we will issue an account credit for the camera’s full purchase price, including shipping/handling, of $124.98. Ms. [redacted] should allow up to 15 days from the date she sends it for this process to be completed and the credit applied to her account. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Please be advised, Verizon has made contact with the consumer, apologies were given for the troubles experienced with the move orders placed previously. As of 9/**/17 Verizon placed a new order for service (for the new location) and issued an order to disconnect the account at the old...
location. Verizon has honored the promotional discounts the consumer was receiving at the old location. On 9/**/17 Verizon confirmed with the consumer that new services were up and running. Verizon has adjusted the $99.99 set up fee and issued a one month courtesy credit due to the troubles experienced. The consumer has been advised to return the equipment from the old location and to also update her banking information with her new account number. We again apologize for any inconvenience caused surrounding this matter.
CONFIDENTIAL COMMUNICATION October 9, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates she has requested to be removed from our mailing lists and that she not receive any paper correspondence from us. Ms. [redacted] states she received a letter from us advising her of a recent credit limit increase. Ms. [redacted] is requesting to no longer receive credit limit increase letters and to be notified why her privacy request is not being followed. Our records indicate, Ms. [redacted] was removed from our email list on January 10, 2016 per her request. On May 31, 2016 we removed Ms. [redacted] from our calling list and a request was referred to have Ms. [redacted] removed from receiving letters advising her of credit line increases. At this time, when a credit line increase review is completed and results in an increase in the credit line of an account a letter is automatically sent. The only way to stop the credit line increase letters from being sent is for Ms. [redacted] to opt-out of credit line reviews. When an opt-out is requested the credit limit on the account is frozen If Ms. [redacted] would like to opt-out of credit line reviews she may contact our Credit Department by calling ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. On September 26, 2016 Ms. [redacted] spoke to an agent by phone and per her request the agent ensured that Ms. [redacted] was removed from all contact lists by phone, email and mail from our affiliates, marketing partners and from Fingerhut. We will still contact Ms. [redacted] when applicable in writing as required by law. Please understand some of our mailings are pre-printed 8-10 weeks in advance and Ms. [redacted] should allow the allotted time frame for all other mailings to stop completely. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 1/**/18, a representative spoke with the customer about the concern. The representative advised our records show he was told the upgrade fee and the service order fees would be waived. The representative also issued the adjustment to the account $150.00 upgrade fee and a second...
credit of $14.50 for the service order fees. The customer advised the issue was resolved. We apologize for the inconvenience this matter caused.
CONFIDENTIAL COMMUNICATION April 6,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an account was opened using Mr. [redacted]’s personal information via phone with a customer service representative on January 7, 2013. On that same date, an order was placed Adidas Men’s Isolation Mid Basketball Shoe (Black-Silver, 10).This item was to be shipped (tracking number [redacted]) to [redacted] Sewickley, PA 15143. When a package is picked up from a UPS facility, UPS is required to ask for a photo ID such as driver’s license or state-issued license. Unauthorized account registration and activity is a serious matter, and we have certain procedures in place to assist those making this claim. As Mr. [redacted] denies authorizing the account matching his personally identifiable information, we referred this matter to our Credit Risk Department for further review. They advised of already being aware of the fraudulent activity claim for this account. An affidavit of unordered merchandise completed by Mr. [redacted] was received. However, there was no police report with the affidavit and a letter of denial was mailed to Mr. [redacted]. This letter explained a police report would also be required. To date we have not received the requested police report. As we understand the urgency of the situation, Mr. [redacted] may expedite this process by faxing the required police report to ###-###-#### Attn: Jessica or mail the document to [redacted] Cloud, MN 56303. If Mr. [redacted] is unable to provide a police report, he may supply the name of the agency, officer’s name, badge number, and the case number. Once received, we will be able to further investigate his claim. If Mr. [redacted] has any questions regarding this process, he may contact our Fraud Department at ###-###-####, Monday through Friday between 8:00am and 4:30pm CST. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ONLY satisfactory to the building owner but NOT to business owner. One sorry does not cover any lost! My 3 restaurant lost so much reservation during the pass 2 months using these unstable phone lines. My restaurant are specialize in hosting party. we have over 600+ seating and 16 karaoke rooms. Over 70% of the business are done by phone reservation. My phone lines got cut off 4 times for no reason during the pass 2 months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-3 days for them to restore the services. For all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation fee. at this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customer. So I decide to port all those 5 numbers to [redacted]. The 5 landline was complete install on 09//**/2016. But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree too. Luckily I found that out before the 30 days period ends and the confirm number for removing that contract was # [redacted] on 09/**/2016 by George. I do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contract. And he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to month. As result for just 5 phone lines, I end up paid almost $100+ for remote forwarding, $190 for installation fee and $250/month.
Sincerely,
[redacted]
Please be advised Verizon Billing Specialist spoke to [redacted] August **, 2015 to review the account. She confirmed the June and July bills generated without the necessary discounts to get the rate back to where she was. She was advised the amount to pay for the July and August...
statements and placed the order to add the discounts. She will follow up on the September statement to assure the billing is correct. [redacted] has a direct number to her should she have any other questions on the account billing for September. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
A Specialist has been working with customer since Tuesday, September [redacted]. The customer was upset that her number ported to T-Mobile without her knowledge. It was confirmed that there was an error in the port out of the number.The customer left the Specialist a voicemail today thanking...
her and confirming that her service is now working properly. The Specialist also agreed to give a courtesy credit.
Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail. We have sent a letter asking her to call me if assistance is still needed. We trust this provides your office with the information required in this...
matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
A customer service representative contacted the customer and reviewed his bill. The representative advised that the customer is receiving a $20.00 credit for 15 months. The representative also advised the customer that his monthly bill should be $133.37 and noted that the customer...
was satisfied.