Audi Clearwater Reviews (%countItem)
Audi Clearwater Rating
Address: 18940 US Highway North, Clearwater, Florida, United States, 33764
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On 1/3/2020, the tire pressure light came on in my Audi 2019 Q7 but did not tell which tire was low in pressure nor the actual pressure in the tire. I reset the tire pressure so the light went off. That afternoon I took the car to the dealer, Audi Clearwater, who said the pressure in all the tires was good.
On 1/6/2020, the tire pressure light came in again and said it was the right rear tire. After about 30 miles, the tire exploded. I had the car towed to the dealership in Clearwater who said the rear axle had broken as well as the fender and the right rear quarter panel needed to be painted. I had wheel insurance that covered the wheel but they are billing my insurance. I made a complaint to Audi because I have lost faith in the dealership as well as the Audi company. Audi responded that they could do nothing to help me.
I asked and received all records on the car. I asked specifically about any documentation about the visit on 1/3/2019. The service agent, Shaun B. said that there was no documentation since no service appointment had been scheduled. I have spoken to an attorney who says that the dealership is required to document anytime they check or service a vehicle according to Florida Dept of Highway Safety and Motor Vehicles. I am now making this complaint because I no longer feel safe in the car and have lost confidence in the dealership who is not documenting service records.
Product_Or_Service: Audi Q7
Other (requires explanation) Because of concern regarding the safety of the car and because I feel I cannot rely on the Audi Clearwater dealership, I would like to discontinue my lease with them. I also feel they should pay the deductible on my insurance especially due to probability of my insurance rates increasing due to the claim.
Ms. did bring in her car on the above stated date. She had no formal appointment but stated that her tire pressure light was on. As a courtesy we had our shop foreman take a look at the tires for damage(found none) and topped off the air pressure in all tires. At that point, Ms. tire pressure light went off. Ms. was in and out of our facility in less than 1/2 hour with no charge to her.
Considering the second occurrence happened three days later there is no way to correlate her initial concern with her concern on the 1/6/2020. By Ms. account the first warning light indication did not specify which tire it was. The Second indicator light stated it was a specific tire which leads me to believe in the interim of her first visit and the actual blowout date she possibly could have damaged that specific tire in her travels.
We took care of Ms. when she came in as a courtesy and it is disappointing that she wants to put blame on us for an incident that occurred 3 days later and miles driven later.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had further problems with Crown Audi Collision. I picked up the car on 2/12/2020. Because of the problems listed above with Crown Audi service, I took my car to an independent mechanic who took pictures of multiple problems with the "repaired" car. I will upload the pictures and his description. Basically, the boot "strapping" around the rear axle is broken and the bracket for the rear tire mud guard is pictured without screws to hold it in place. The car is "safe" to drive according to this mechanic but may be a problem later as he has seen the axle "spin" independently if the boot is not intact.
I have contacted the collision centre who told me to bring it in again on 2/26/2020. Even if the collision centre "says" they will fix these new problems, I will have to pay for it to be verified because of their shoddy work.
This is a systemic problem with Crown Audi dealership and collision center and I no longer feel safe driving this car.
The dealership is required to document anytime they touch your car according to the Florida Dept of Highway Safety. There is no documentation of the visit when I originally took it in on 1/5/2020, Again, an example of their poor service. I would not suggest anyone buy or lease from them as they have failed to provide adequate and safe service. I have also made a complaint with FL Dept Highway Safety and will be speaking with an attorney.
It's disappointing that both the dealership and collision centre, both Crown, will not take responsibility for their incompetence and accept the blame. Maybe someone will have to die before they will change their attitude and poor workmanship.
Thank you for the opportunity to respond to Ms. concern.
I would like to say I am dismayed by Ms. comments about Audi Clearwater as the shop foreman inspected Ms. tires and made sure all pressures were to specifications. This was not a scheduled service or an appointment. Audi Clearwater did this free inspection as a courtesy to Ms.. I would like to note that it is our opinion that the tire incident Ms. encountered was totally unpredictable with an unknown cause as is prominent with most tire blow outs.
I have contacted Crown Collision Center and discovered that they are in communication with Ms. and are correcting any concerns with her vehicle.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Crown is consistent with their refusal to admit wrong doing. I have made a complaint with FL Dept of Highway Safety and hope they cite the dealership for lack of documentation of their initial inspection of the vehicle. As a physician, we are held to the rule that if there is no documentation, it didn't happen.
The car is unsafe. Crown collision made cosmetic repairs but failed to fix the more important problem with the axle boot. They are having my insurance pay for the repairs and are having my insurance pay for a rental car because my car is not safe to drive. By there own admission, the car was not safe me to drive ever since I picked it up last time.
Again, the only suitable response from Crown would be an apology and to take back the car. I have paid out of pocket to have an independent mechanic inspect my car and will have to have him re-inspect it after the latest "repairs" due to Crown's incompetency. I would think that Crown would use this as an example to improve the quality of their work and try to regain customer trust but they don't care about either.
Audi Clearwater respectfully and emphatically denies all of Ms. unsupported allegations. Since Ms. has opened a formal concern with the FL Department of Agriculture and Consumer Services, all future responses will be conducted through that venue.
Thank you for the opportunity to respond.
Oil change was either not performed or wasn't done properly.
I went to their location to get a regular oil change. Presumably, the oil change was performed. Two days later after I got my car back, the low oil level warning light came on.As soon as I got home I topped it up and I called them but was told to come in for a PAID diagnosis. I drove the car for about 5-20 miles then the low oil level warning light came on again. I haven't driven the car since then. it has been sitting in my garage. I have been having issues with the car since I bought it back in 2015. Matter of fact, the second day after I bought the car, it got heat up while driving it. I had to take it in for repair. I barely drove the car because I'm afraid it is going to break down on me. image buying a car for almost $29k at 73k miles and not being able to enjoy nor drive it as your primary car. The car has 93k miles on it, put only 20 miles in 4 years.
What i really want is for them to take their car back, but I know that's probably not going to happen. I do want them to fix the issue with the oil warning light that keeps coming on. This car has been a burden on my family.
Mr. purchased the vehicle on 7/23/2015, at which time the odometer reading was 68729.He returned on 8/17/15. at which time Crown performed a water pump replacement. The water pump is a wear and tear item which is not covered under warranty , however Crown performed the service as "goodwill" due to the proximity of purchase., and there was no charge to Mr..
The vehicle was brought in on 11/15/2018 with 92,400 miles on the odometer. Crown performed a routine oil change as well as two Audi service recalls. The charge for the oil change was $69.95 plus fees and the two Audi recalls were free of charge. The two recalls were relative to the auxiliary heater and after run coolant pump. All the services were performed and documented.
Regarding Mr. comments on the diagnostic charge, we have no record of any correspondence with him as stated. Our policy on diagnostic charges is to charge a diagnostic fee only if the service concern does not relate to any work previously performed by Crown.
Other repairs performed at a cost to Mr. are listed here:
Diagnostic for Malfunction Indicator $170.62 Declined repair 11/16/17
Software Update $170.62 9/28/17
Oil change $83.40 11/10/18
Diagnostic No start $158.85
Hence over the four years of ownership Mr. has spent a total of $583.49 at Crown for repairs to his Audi. Based on his assertion that the car now has 93,000 miles, he has driven it 24721 miles at the total cost of $583.49.
we respectfully disagree that this cost is unreasonable. However in an effort to resolve Mr. concern, Crown is willing to evaluate the oil light issue free of charge without a diagnostic fee, and also willing to purchase the car at wholesale market value if so desired.
(The consumer indicated he/she DID NOT accept the response from the business.)
The idea that the cost is reasonable is absurd. An average of 12000 miles per year is considered the norm. I drove 24721 in 4 years, that 6k per year which is half of the average per year. I was paying $500 a month when I purchased the car for more than $29k at 69k miles.
But Yes I will take the free diagnosis, please provide me with the contact information of the person I need to talk to regarding that.
Mr. may contact Todd E., Audi Clearwater Service Manager, at (XXX) XXX-XXXX *** or ***@crowncars.com to schedule the diagnostic appointment.
Delay in receiving refund check
I reached out to Audi when I sold my vehicle and was due a refund of the extended warranty payment I made. I contacted them on February 7, 2019 to find out if I was due a refund and what I needed to do. I was immediately contacted by a finance manager who sent me a form to complete. That was done and sent on February 11, 2019. I was told the check would take 4-6 weeks to receive. It has now been 11 weeks and I have been told that they sent the check to the wrong dealership and I have to wait until May 1 when they do another check run since it is done once per month. This isn't acceptable to me. The GM is supposed to decide if a check can be sent sooner, but it is constant following up by me that has to be done to get a status. I am extremely upset about this since I paid $7,000 up front to them and now am waiting almost 3 months and still don't have a check. Not good business practice at all.
I would like a special check cut to me for what I am owed and have it sent overnight so that I don't have to wait any longer for it.
Thank you for the opportunity to respond to Ms. complaint. I have followed up on the refund for the extended warranty cancellation. The cancelation refund check was processed and sent to Ms. via FedEx Overnight delivery on April 24, 2019. The package was delivered to Ms. on April 25, 2019.
I would like to sincerely apologize to Ms. for the miscommunication of the expected time for the processing of the cancellation refund. We will commit to work harder in order to shorten the time frame on cancellation refunds.
If you have any questions please do not hesitate to contact me.
Very best regards,
David F.
Chief Financial Officer
Audi Clearwater
There has already been a complaint made bb my fiancé and they were supposed to refund of the total package and instead the company made a joke of the refund we deserve because they were uninformative and made us sign were they wanted us to. The contract was submitted before they even has the deposit and I was supposed to be a cosigner and they had me sign on the primary spot after I made it clear I was only signing as a cosigner. The refund they gave back after the first Revdex.com complaint is a joke, they refunded $630 of a package we made clear we didn't want and we wanted full refund close to 5,000. That is a huge difference in price and they made a joke of your telling them to adjust the price!
Account_Number: XXXXXX
Refund I want the total amount of the package refunded!
Dear Ms.,
Thank you for the opportunity to respond to Ms. and Mr. (buyer and co-buyer) concern. I have researched the transaction file and found that all of the buyer's contracts, bank contracts and product menus were presented to the buyer and co-buyer, in accordance to company policy and procedures. All products are presented and offered to all buyers for their evaluation. The menu of products was in fact presented to the buyer and co-buyer on July 30, 2018. It appears that the buyer and co-buyer selected a preferred package by proof of a signature indicating their desire to purchase selected products and acknowledging the following statement on the form: "I understand that I am not required to purchase products, products may be purchased separately, and I do not need to purchase products to improve APR or obtain credit. All terms, conditions, payment amounts and APR are estimates only that are subject to final approval by third party lenders/providers. The products described on this menu are subject to limits, terms and conditions. Neither this menu nor oral statements are binding on me or the dealership. I will consult the product enrollment form(s) provided to me by the dealership for information about product benefits, services and coverage. In addition, each product enrollment form was approved and signed by the buyer and co-buyer. All purchase forms and bank contracts were duly signed by the buyer and co-buyer.
In summary, we at Audi Clearwater try to conduct all transactions in smooth, consistent and transparent manner. Our policy and procedures dictate the consistent presentation of products to every customer for their evaluation. It appears Ms. and/or Mr. has cancelled the Tire and Wheel coverage for a refund. The Diamond Finish is an application and the associated warranty is non-cancellable. In addition, it appears they have decided to leave the extended vehicle warranty in place. I would like to note they can cancel the extended vehicle warranty at any time prior to expiration for a prorated refund.
Thank you again for the opportunity to respond to Ms. and Mr. concern.
Very best regards,
David F.
Chief Financial Officer
Audi Clearwater
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not satisfied with the response because you state we had a chance to remove the package but we didnt get a chance. We wrote the sellers the same night and said we didnt want them and the seller didnt make anything clear! They were rushing to get us done because their were other people waiting and it was getting closer to closing. When we wrote them and went in the next day the seller claimed he put the paperwork through before seeing our email and that it couldnt be changed once the paperwork went through. This company took advantage of a first time buyer and made it to where it worked out great for them. They also remove the one package knowing they sold us a car with dry rotted tires on it and made them look nice. We wanted all of the packages removed and we made that clear the same night we bought it. We were rushed and told were to sign. Given no privacy to talk anything over alone without the seller preaching his sale to us. We stated we wanted all of the packages removed not just the one that covers your butt for selling the car with crap tires!
Dear Ms.,
Thank you again for the opportunity to respond to Ms. and Mr. (buyer and co-buyer) concern.
Audi Clearwater has cancelled and refunded to the lending institution, as required by the lending institution, all extended warranty products, exclusive of the Diamond Finish product, which is an applied product to the vehicle and cannot be removed or cancelled.
I believe we have properly executed Ms. and Mr. request of cancellation and apologize for any inconvenience.
Very best regards,
David F.
Chief Financial Officer
Audi Clearwater
Contract and customer service issue.
I went Crown Audi of clearwater on 7/30//2018 to view a 2012 Dodge Charger SE that I contacted them about online the previous night around 11Pm and let them know I would like to put $8,000 down if I liked it. I arrived around 5Pm and spoke with Ray who let me take the vehicle on a test drive. After doing so I let Ray know that we could start doing the credit application that I wanted it. After doing the credit app I got a breakdown of 3 monthly payment options 48,60 and 72 all of which had an APR of 25.99% do to me not having any credit history. My girlfriend *** Decided to cosign. After doing the second credit app with her as the cosigner we were told that we could sit in the lobby and Chris the finance manger would be with us when he was done with the customer currently in his office. We waited till about 9 before we were finally in Chris's office. At this time the place was already closed and Chris was telling us how he had two more people behind us. So we were going over the paperwork really fast. When we got the packages we were never told they were optional. Her and I were told that these are options for packages and it was never said that we could decline the packages and my monthly payments would be $165.60 without any packages with *** as my cosigner. So we decided to take the cheapest package which was $262 or around there. When I was trying to put the down payment thru on my debit card the bank would not increase the limit only allowing me to put $1,500.00 down that night. I told Chris I was fine leaving the car there till tomorrow when I could come with a check and pay the remaining $6,500.00. Chris told me to wait in his office came back a few moments later and told me it's fine to take the car home tonight I just have to make sure I come back with the rest tomorrow or he would send out the tow truck for it. I told him that's fine I would be by tomorrow. Once I got home *** and I were going over the packages and saw that in the top right corner that it showed a monthly payment without packages that was never explained to us since we never got an updated monthly payment sheet after *** was added as a cosigner.I sent Ray an e-mail at 10:33PM and asked him if he could contact me about it and if it was okay to cancel the package. The next morning (7/31/2018) I woke up still no reply from Ray so I forward the e-mail to him again. Ray contacted me around 1:45pm via phone call and let me know he told Chris about it as soon as he seen him come in that morning and it was fine to bring *** in and just refill out some paperwork. *** and I got there around 4 or 5 Pm. Once we sat down with Chris I let him know I talked to Ray and he said he let him know about it this morning and that we could just redo the paperwork. At which point Chris told me there was nothing he could he submitted the paperwork right when he got into his office this morning and my monthly payments would remain the same even if I canceled the package. I asked for print out he told me to do it on my phone. I started to yell that he didn't explain those were optional to *** and I. He then went on to say how he's been doing this for 16 years and *** and I must be calling him a liar because he says it the same way every time for 16 years. Then he went on to give me a death stare for about a minute that got so uncomfortable *** left because she thought he was going to start a fight with me. *** text me and told me to just sign the check and do a Revdex.com complaint. I apologized for raising my voice and signed the check. He then went on to tell me he needed to see my account balance since it was one of the first checks from when the account was opened and the billing department would have a fit. I showed him, then he asked if he can see if the acc and routing numbers matched and I showed him they did. Then he asked me to send him a screenshot of both which I could not do so he took a picture of both with his phone which I don't think is CPI compliant.
I would like my monthly payments to be the $165.60 and the package cancelled since Chris put thru paperwork saying I put the full $8,000 down already after already being told by Ray I had a problem with the package and full amount was not yet paid. Then told me the only thing he could do was make a phone call but he couldn't guarantee anything since he already submitted the paperwork to the finance company. I told him I would like it at the $165.60 because Dawn and I are not trying to lose $8,000.00.
Dear Ms. Downy,
Thank you for the opportunity to respond to Mr. (buyer and co-buyer) concern. I have researched the transaction file and found that all of the product menus were presented to the buyer and co-buyer in accordance to company policy and procedures. All products are presented and offered to all buyers for their evaluation. The menu of products was in fact presented to the buyer and co-buyer on July 30, 2018. It appears that the buyer and co-buyer selected a preferred package by proof of a signature indicating their desire to purchase selected products and acknowledging the following statement on the form: "I understand that I am not required to purchase products, products may be purchased separately, and I do not need to purchase products to improve APR or obtain credit. All terms, conditions, payment amounts and APR are estimates only that are subject to final approval by third party lenders/providers. The products described on this menu are subject to limits, terms and conditions. Neither this menu nor oral statements are binding on me or the dealership. I will consult the product enrollment form(s) provided to me by the dealership for information about product benefits, services and coverage. In addition, each product enrollment form was approved and signed by the buyer and co-buyer.
In summary, we at Audi Clearwater try to conduct all transactions in smooth, consistent and transparent manner. Our policy and procedures dictate the consistent presentation of products to every customer for their evaluation. I would like to offer to Mr. the option of cancelling the products for full refunds which will be paid to the outstanding balance of the vehicle loan. Although this will not alter the payment amount, it will shorten the term of the loan and reduce interest paid.
If Mr. would like to accept this solution, I would invite him to contact David J., General Manager - Audi Clearwater at (XXX)XXX-XXXX for preparation of the product cancellation forms of his choice.
Thank you again for the opportunity to respond to Mr. concern.
Very best regards,
David F.
Reoccurring issues after paying $2700.00 to fix 6 months ago
We took the Audi AX XXXX to the Audi dealership in December for issues they and payed 2700.00 on a debit card. After we got the car home the car still had issues the issues got worse we called nobody got to us until 6 months later we took the car in last week to get looked at and now they saying the car won't run at all and we have to het it towed away.
I would like the car repaired properly since it is in the year warranty since we had it last worked on
Letter attached