Atria Senior Living’s Support Center

I was a resident at *** from March 2015 until August 2018. I left Atria because I found other living conditions more suited for my needs. As stated in the Atria rental documentation, I provided Atria management with a written 30 day notice, stating I would be out my apartment on August 22. Per Atria policy I was to pay the entire month of August's rent and then I would receive a refund prorated for the days vacant (August 22-August 31). I was told the money would be automatically deposited in my account within 3 weeks. I believe the law clearly states that Atria has 21 days to refund my over-paid rent. It has now been over 6 weeks and still I have not received any payment. To make matters worse I have called and left many messages over the past few weeks and sent some emails, and Atria has not replied or attempted to call me back. Everytime I call, they say the business manager, ***, is not available and to leave a message and she'll get back to me. She has never returned a call or responded to an email. It is now October and rent is due at my new residence and this situation is causing me some financial grief and stress.

I signed a contract with the Atria on March 26th for my ***. On March 27th, I took my *** to the Stony Brook location. She was there three hours, she had a heart attack, was taken to Baptist East , where she passed away on March 28th in evening. The Atria was kept informed . My *** and I scrambled to have the funeral on Friday, March 30th because it would have been my Father's 90th birthday. On Saturday, the 31st, we were pulling ourselves together after the sudden death of our ***. On April 1st, all of my ***'s things were removed. It took several calls and emails before I was informed that there would be no refund because her things were there on the first of the month. I realize now that this is stated in the contract, but I was told all they needed was a 30 day notice, not about death. I feel that since the Atria was kept informed, we should have been told at that time, her things needed to be removed. In my opinion, this feels calculated. My ***'s funeral would have been on Monday. Were we supposed to have a truck there while we buried her? To be honest, it was a horrible situation because my *** had dementia/alzheimers and we had been to court so that I could receive Guardianship. I finally received an email that stated had I paid the "family fee" of $2000, I could have that refunded. However, they waived that fee (I didn't ask for the waiver). The Atria was paid over $6400.00. I have complained and they have agreed to pay $2000, which has not been received.
We have been treated unfairly by the Atria and they have been anything but nice since this happened. Of course, when I was looking to put my *** there everyone was wonderful. Any attention to his matter, would be greatly appreciated.