ATR Electrical Services Reviews (%countItem)
ATR Electrical Services Rating
Address: 12565 Spring Hill Dr, Spring Hill, Florida, United States, 34609-5028
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Company was paid for a service they did not complete. Company will not return calls to rectify issues.
On 12-7-18 company was hired to install a microwave and generator. On 12-10-18 company came to perform services. Microwave install was completed. Worker stated one part needed to complete the generator install, the interlock kit, was on back order and would be in by the end of the week. He stated he would do the install up to where that part was needed then return at the end of the week with the interlock kit to finish the install. The company was paid in full for the two install jobs minus the cost he quoted for the interlock kit, which was $155. On 12-17-18 the company still had not contacted me to return and complete the job so we called the company and left a message inquiring about the job completion. On 12-19-18 we made a second attempt to reach the company. Since that date we have made multiple attempts, including two more calls today, to reach the company leaving messages each time. Company has not returned any calls or tried to rectify this issue in any way. The company cashed the check and it cleared on 12-21-18.
I want to be refunded $332.10, the amount paid for the installation of the generator.
We performed the work requested and yes we were waiting on a part that was on back order that was ordered just a couple of days before job was completed WHEN CUSTOMER CALLED TO SCHEDULE JOB.. Employee who had part and was responsible for installing said part did not do so and has since been terminated.. Upon completion of the clean out of turned invehicle Lock out kit was found unopened.. We will not refund money for work completed but will install remaining part free of charge(155.00 remaining balance)..sorry for any incovience!
I agree to have ATR come and complete the job. Please notify me of what the next step is. Thank you.
This response was taken verbally by Revdex.com:
I will be contacting the customer today to set up an appointment.
ATR came out on Saturday and completed the job.