AtNetPlus

Consumer provided copies of correspondence with business.Noted was:*Please note page #where I circled where the company owner stating his refusal to send information necessary to keep my E-mail running*Info released by AtNet after I paid disputed amount.*This is what they were withholding me

Unfortunately, the client still doesn't have a clear understanding of what was happening We have already addressed this concerns in our complaint response and the facts haven't changed.His concerns, along with our response are below."Here is a letter from atnet where the owner states that he will shut my site and system down unless I pay in fullMy major complaint is that he was holding my company hostage over the disputed amount which is not a remedy stated in their contract." o This letter was addressed in our previous response to the complaint Here is a copy of that portion of the response “The message dated April 5, was sent to the client after he had selected a new provider and had been given ample time to transfer his web site to their server as he said he intended to do He was not paying the web hosting invoice and we could not continue to host the web site without receiving payment We had given him all of the information and access needed to move the web site, but he still insisted that we provide services for free to move the web site to the new provider We offered to provide those services, but not for free Since we were not being paid for the web hosting, we considered it a courtesy to give him two more weeks to move the content before the hosting was turned off We felt this was a better alternative than turning it off immediately upon lack of payment as is the practice of most web hosting companies.” We maintain our insistence that his site was not held hostage and he had every ability to move his site anywhere else long before and after this message was sent This is part of what contributed to our frustration with the situation We explained the circumstances in ways we thought were clear, and the client would then raise the same question or concern with no acknowledgement of the explanation that had already been provided "One last email explaining my positionAtnet changed all my passwords and access once I started working with themThey registered themselves as administrators or technicians therefore possessing all passwordsOnce our working relation soured they would not provide me with the necessary passwords needed to get into my domainOnce our relationship soured because of their poor service and performance I demanded that they turned over my passwords necessary to hire another company to complete what Atnet had promisedAtnet refused to turn over the necessary passwords that they possessed unless I paid in full the disputed amount that they wanted." • This point was also addressed in the previous response We did not change all his passwords In addition, prior to the April 5th message being sent, we provided him with full access to his domain management account via an account where we don’t even have visibility to what the password is He is the only one with access to that account "Their contract that I originally did not state this as a remedy in collecting paymentTherefore I am disputing their full amount and asking for the refund of the monies to me by Atnet."• We were requiring payment in full on past invoices before we could perform additional services, not in order to give him access to his domain name and the ability to move the site He already had access to everything he needed to move the site before the message was sent on April 5th.Unfortunately, the client does not understand many of the technology concepts involved in the process, and as a result of our being unsuccessful in helping him understand them, he is frustrated However, his lack of understanding of the factors in this situation and being frustrated by that does not mean that AtNetPlus held the site hostage or violated the terms of our agreement as he is suggesting