Atmos Energy

I want to take a moment to recognize Ryan Walker from Atmos Energy for his outstanding service during a visit to my home today. From the moment he arrived, he went above and beyond to ensure that my heating issue was resolved efficiently and thoroughly.

After calling about my home not warming properly despite both thermostats being on, Ryan was dispatched to assess the situation. Not only did he quickly identify and resolve the issue, but he also provided me with valuable energy-saving tips based on his personal experience. His knowledge and willingness to educate me on best practices were truly impressive.

What stood out most about Ryan was his patience, confidence, and extreme expertise. He took the time to answer all of my questions in detail, breaking down technical terms in a way that was easy to understand. Thanks to his thorough explanations, I felt empowered to implement several of his suggestions before he even left my driveway!

Ryan’s dedication to customer safety and satisfaction was evident in every step he took. He meticulously checked and rechecked my units—both inside the attic and outside at the meters—ensuring that there were no gas leaks or pressure issues. His attention to detail and commitment to going the extra mile gave me peace of mind on what had initially been a frustrating day.

Although Ryan mentioned he has only been with Atmos Energy for two years, his level of service, professionalism, and expertise reflected that of a seasoned veteran. He truly exceeded my expectations, and I am beyond grateful for his exceptional assistance.

Atmos Energy is incredibly fortunate to have such a dedicated and knowledgeable professional on their team. Thank you, Ryan, for turning a stressful situation into a positive experience!

Received a bill from Atmos, last month was 38 dollars next month was 181.00 how do you make that much of a difference in one month. I called they said the go by the graph on the yearly reading so they determine that I use the 181 the same as a year before without coming to read my meter. What happen to real time, which allows accuracy, Crocks!

Revdex.com: At this time, my complaint, ID regarding Atmos Energy has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

We reviewed the call from when services were reconnected, Monday was advisedThe order is scheduled for Monday, which is the soonest available business date

The customer’s meter was over read on 04/17/by 100cubic feet of gas Service dates were 03/19/– 04/17/2015, previous read– present read = ccfThe bill was for the amount of $+ $“PipelineSafety/Regulatory Fee” = $89.54.After the meter was re-read the account was corrected toreflect the following:Previous read – present read = ccfThe corrected bill amount was $+ $“PipelineSafety/Regulatory Fee” = $31.14, for a difference of ($58.40).The customer was mailed a corrected statement for only$ Payment was made for $

We waived the initial security deposit and the connection fee; also, agent was coached due to the errorNo further action on this request

Dear B.B.B.The charges on this customer's account is correct and according to the rules and regulationsThe explanation was given in details; unfortunately, the customer appears not to understand that central heater is the main appliance using the gas in the house and the second is the water heater.We would like to say that if she wants to take this case further she can contact the Rail Road CommissionShe also can go online and read the tariff at [redacted] or look for tips on our site on how to save energy.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Prior to the payment upon reconnection, the last payment on this account was in October of When services are turned off for non payment a reconnection fee is required when reconnecting

In my research I found that we have been sending this customer's invoices to the same ** *** *** *** *** *** **., that was specified during our call center's communication with him on 10/15/Since turn on of service 7/1/customer did not make a payment until disconnect on
10/15/"Dunning door tag" order was created on 9/30/and changed to "complete" on 10/1/I called Serviceman to confirm the manner in which the customer had been notified of the pending dunning but was unable to reach him by phoneHe returned my call and we discovered that the customer had indeed been called on 10/1/but the phone number on file was disconnected
The process of disconnect was performed as per regulations and the $was charged as per tariffTherefore we feel the $reconnect stands as charged

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I only have central heat and airThe hot water heater is GAS! It is relatively expensiveWe need to have another gas company at these apartment complexes or apartment at the Fairways at Sammons

Customer’s bill for December was$past due on 12/17/14. Customer made payment of $on 12/5/14,making her past due amount $as of 12/17/14. This began thecollection process. Her January bill was due 1/19/15, if no payment hadbeen made she would have been past due as
of 1/20. Customer made paymentto satisfy her past due amount of $from her December bill on 1/5/sothe termination notice never was sent out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This issue has been resolved to the customer’s satisfaction. *** ***Director Public AffairsAtmos Energy

Customer's request was completed yesterdayGas service was turned on at 11:20AM

Termination Notices are system generated. At the bottom of each monthly bill it states "Prior amounts already past due may result in disconnection". Proper notice was given by Atmos Energy

This is in regards to *** *** *** The gas service line was installed on 5-18- We apologize for the delay of installing this line and for any inconvenience you may have had *** ***
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Customer had a final billing issued in the amount of $due 6/23/Payment of was received 6/14/The unpaid balance was turned over to a collection agency for collectionThe balance of $was received and posted 1/31/The account has a balanceThere was no effect
on credit scoring

Complaint: ***
I am rejecting this response because:The business did not confirm the techs use of my equipment when he came to install my service. The company apparently did not read what I wrote about the fees of installation being taken off. I feel that a tech should have working equipment not use the customers. I know that I did not use a customers equipment when I was a installation tech for a different company
Regards,
*** ***