Greetings Team Atlas would like to thank you in advance for your inquiry, your concern is admirable and you truly display a strong family core, I am most certainly your sister is grateful she has family whom are present in a time of need The particular property you are referring to is doing its absolute best to assure parking for it's registered residents and at the same time attempting to prevent unauthorized residents from staying and taking up parking spaces the registered residents can use, this is why there is a permit requirement to park on propertyWe are sympathetic to everyone's needs however we are not aware of all special circumstances that each particular individual is enduring We regret to inform you that at this time no reimbursement will be issued under occupational code [redacted] the towing towing company is entitled to recover the expenses incurred for towing, impoundment , and storage sincerely [redacted]
Complaint: [redacted] I am rejecting this response because: I pleaded with them and made them fully aware of my sisters circumstance and I do believe they could have reduced the fees I asked for an apology or a reduction of fees and that was surely neither one I have been a business owner for over years and have heard many sad stories trying to avoid fees I myself pick and choose because as a business owner I have that right I would never kick anyone when they are down over the dollarI believe what goes around comes around and I have a heart for people in need I know business is business but a little compassion here would go a long way Regards, [redacted] ***
THIS LETTER IS IN RESPONSE RECEIVED BY TEAM ATLAS ON 3/5/2015RE ACTIVE DUTY AND OPERATION ENDURING FREEDOM VETERAN *** D TRAITI HAVE READ YOUR COMPLAINT AND WOULD LIKE FOR YOU TO CONTINUE READING THE REMAINDER OF THE SIGN THAT STATES ALL COVERED PARKING IS BY PERMIT, HAD YOU READ THE SIGN
COMPLETELY YOU WOULD OF BEEN AWARE OF THE PARKING RULES, IN ADDITION TO YOUR NAME BEING ON THE LEASE AGREEMENT PARAGRAPH OF THE TAA LEASE AGREEMENT STATES THAT ALL COVERED PARKING IS REGULATED BY PERMITS AND IN ORDER FOR YOU TO REMAIN PARKED IN THAT COVERED AREA YOU MUST REGISTER YOUR VEHICLE AND OBTAIN A PERMIT.THERE WILL NOT BE AN OPPORTUNITY FOR REIMBURSEMENT.IN ADDITION MR.*** D TRAIT I PERSONALLY ANSWER YOU PHONE CALL AND WAS PRESENT WHEN THE DISPATCHERS RELEASED YOUR TRUCK THERE WAS NO MISTREATMENT MISCONDUCT OBSERVED.SINCERELY *** * ***
Greetings
Team Atlas would like to thank you in advance for your inquiry, your concern is admirable and you truly display a strong family core, I am most certainly your sister is grateful she has family whom are present in a time of need.
The particular property you are referring to is...
doing its absolute best to assure parking for it's registered residents and at the same time attempting to prevent unauthorized residents from staying and taking up parking spaces the registered residents can use, this is why there is a permit requirement to park on property. We are sympathetic to everyone's needs however we are not aware of all special circumstances that each particular individual is enduring.
We regret to inform you that at this time no reimbursement will be issued under occupational code [redacted] the towing towing company is entitled to recover the expenses incurred for towing, impoundment , and storage.
sincerely
[redacted]
Complaint: [redacted]
I am rejecting this response because:so you telling me that you put a team to investigate !!!!!It's only drivers and cashier there THERES NO manger or anyone to talk to There hiding behind a small window!!!This unknown company or known by there bad reputation please Revdex.comgo yellow pages or goodle reviews or yahoo or Yelp or any website to find this business and read what the people think about them !!!!They're working like scavengers !!! Because a lot of reasons Every Friday they wait by the entrance of the wood way apartments by the leasing office waiting for someone to enter the apartment complex and they follow them and they tow there cars sometimes people dropping off other friends or family they spend short time and they leave Every apartments complex have towing enforcement But not like this business And 3 tiles they two cars from us one stayed over night with no tag wrong The second the permit was on the gear shift it fell but the same car under covers parking ok!The third one it's a company car 20 Mounties day time I picked up food and the car is gone We work hard to make each dollar And they tow easy to make a lot of money and no one notice how bad there reputation from the Revdex.com or the sate But ill approve to you Revdex.com with pictures and video soon!!!
Complaint: [redacted]
I am rejecting this response because: I pleaded with them and made them fully aware of my sisters circumstance and I do believe they could have reduced the fees. I asked for an apology or a reduction of fees and that was surely neither one. I have been a business owner for over 25 years and have heard many sad stories trying to avoid fees. I myself pick and choose because as a business owner I have that right. I would never kick anyone when they are down over the dollar. I believe what goes around comes around and I have a heart for people in need. I know business is business but a little compassion here would go a long way.
Regards,
[redacted]
THE CUSTOMER WAS GIVEN THE TEXAS OCCUPATIONS CODE CHAPTER 2308 RIGHTS OF OWNER OF A STORED VEHICLE. THE PARKING VIOLATION WAS NO A FIRE LANE PARKING VIOLATION AS MRS [redacted] IS INDICATING THE PARKING VIOLATION IS A NON DESIGNATED PARKING SPACE. ATTACHES ARE THE INPOUNDMENT DOCUMENTS AND PICTURES IF...
YOU NEED OTHER INFORMATION PLEASE LET US KNOW. AT THIS TIME ATLAS TOWING WILL NOT REIMBURSE ANY FEES TO COMPLAINANT.THANK YOU ATLAS TOWING AND STORAGE, LLC
MR [redacted] WE UNDERSTAND YOUR CONCERN YOU RECEIVED UPON RETRIEVING THE VEHICLE IN QUESTION THE TEXAS OCCUPATIONS CODE CHAPTER 2308 RIGHTS OF OWNER OF A STORED VEHICLE. AT THIS TIME ATLAS TOWING WILL NOT REIMBURSE ANY FEES TO COMPLAINANT.
Dear [redacted],We certainly understand your frustration. We apologize for any inconvenience you experienced having your vehicle towed and impounded for a parking violation. Our customer support team has conducted a full investigation regarding your concern and has found that all proper...
measures in the release of the vehicle in question have met all rules and regulations as required by the Texas Department of Licensing and Regulations. Under Occupations Code 2308-Rights of owner or operator of stored or booted vehicle, you are entitled to a hearing. [redacted] you were given your rights when you recovered the vehicle in question. We value your concern, but we cannot refund you simply because you forgot to display a parking permit in 3 different occasions. Should you need further clarification, please do not hesitate to contact us.Thank you,Atlas Towing and Storage, LLCCustomer Support Dpt.[redacted]
Greetings Team Atlas would like to thank you in advance for your inquiry, your concern is admirable and you truly display a strong family core, I am most certainly your sister is grateful she has family whom are present in a time of need The particular property you are referring to is doing its absolute best to assure parking for it's registered residents and at the same time attempting to prevent unauthorized residents from staying and taking up parking spaces the registered residents can use, this is why there is a permit requirement to park on propertyWe are sympathetic to everyone's needs however we are not aware of all special circumstances that each particular individual is enduring We regret to inform you that at this time no reimbursement will be issued under occupational code [redacted] the towing towing company is entitled to recover the expenses incurred for towing, impoundment , and storage sincerely [redacted]
Complaint: [redacted] I am rejecting this response because: I pleaded with them and made them fully aware of my sisters circumstance and I do believe they could have reduced the fees I asked for an apology or a reduction of fees and that was surely neither one I have been a business owner for over years and have heard many sad stories trying to avoid fees I myself pick and choose because as a business owner I have that right I would never kick anyone when they are down over the dollarI believe what goes around comes around and I have a heart for people in need I know business is business but a little compassion here would go a long way Regards, [redacted] ***
THIS LETTER IS IN RESPONSE RECEIVED BY TEAM ATLAS ON 3/5/2015RE ACTIVE DUTY AND OPERATION ENDURING FREEDOM VETERAN *** D TRAITI HAVE READ YOUR COMPLAINT AND WOULD LIKE FOR YOU TO CONTINUE READING THE REMAINDER OF THE SIGN THAT STATES ALL COVERED PARKING IS BY PERMIT, HAD YOU READ THE SIGN
COMPLETELY YOU WOULD OF BEEN AWARE OF THE PARKING RULES, IN ADDITION TO YOUR NAME BEING ON THE LEASE AGREEMENT PARAGRAPH OF THE TAA LEASE AGREEMENT STATES THAT ALL COVERED PARKING IS REGULATED BY PERMITS AND IN ORDER FOR YOU TO REMAIN PARKED IN THAT COVERED AREA YOU MUST REGISTER YOUR VEHICLE AND OBTAIN A PERMIT.THERE WILL NOT BE AN OPPORTUNITY FOR REIMBURSEMENT.IN ADDITION MR.*** D TRAIT I PERSONALLY ANSWER YOU PHONE CALL AND WAS PRESENT WHEN THE DISPATCHERS RELEASED YOUR TRUCK THERE WAS NO MISTREATMENT MISCONDUCT OBSERVED.SINCERELY *** * ***
Greetings
Team Atlas would like to thank you in advance for your inquiry, your concern is admirable and you truly display a strong family core, I am most certainly your sister is grateful she has family whom are present in a time of need.
The particular property you are referring to is...
doing its absolute best to assure parking for it's registered residents and at the same time attempting to prevent unauthorized residents from staying and taking up parking spaces the registered residents can use, this is why there is a permit requirement to park on property. We are sympathetic to everyone's needs however we are not aware of all special circumstances that each particular individual is enduring.
We regret to inform you that at this time no reimbursement will be issued under occupational code [redacted] the towing towing company is entitled to recover the expenses incurred for towing, impoundment , and storage.
sincerely
[redacted]
Complaint: [redacted]
I am rejecting this response because:so you telling me that you put a team to investigate !!!!!It's only drivers and cashier there THERES NO manger or anyone to talk to There hiding behind a small window!!!This unknown company or known by there bad reputation please Revdex.comgo yellow pages or goodle reviews or yahoo or Yelp or any website to find this business and read what the people think about them !!!!They're working like scavengers !!! Because a lot of reasons Every Friday they wait by the entrance of the wood way apartments by the leasing office waiting for someone to enter the apartment complex and they follow them and they tow there cars sometimes people dropping off other friends or family they spend short time and they leave Every apartments complex have towing enforcement But not like this business And 3 tiles they two cars from us one stayed over night with no tag wrong The second the permit was on the gear shift it fell but the same car under covers parking ok!The third one it's a company car 20 Mounties day time I picked up food and the car is gone We work hard to make each dollar And they tow easy to make a lot of money and no one notice how bad there reputation from the Revdex.com or the sate But ill approve to you Revdex.com with pictures and video soon!!!
Complaint: [redacted]
I am rejecting this response because: I pleaded with them and made them fully aware of my sisters circumstance and I do believe they could have reduced the fees. I asked for an apology or a reduction of fees and that was surely neither one. I have been a business owner for over 25 years and have heard many sad stories trying to avoid fees. I myself pick and choose because as a business owner I have that right. I would never kick anyone when they are down over the dollar. I believe what goes around comes around and I have a heart for people in need. I know business is business but a little compassion here would go a long way.
Regards,
[redacted]
THE CUSTOMER WAS GIVEN THE TEXAS OCCUPATIONS CODE CHAPTER 2308 RIGHTS OF OWNER OF A STORED VEHICLE. THE PARKING VIOLATION WAS NO A FIRE LANE PARKING VIOLATION AS MRS [redacted] IS INDICATING THE PARKING VIOLATION IS A NON DESIGNATED PARKING SPACE. ATTACHES ARE THE INPOUNDMENT DOCUMENTS AND PICTURES IF...
YOU NEED OTHER INFORMATION PLEASE LET US KNOW. AT THIS TIME ATLAS TOWING WILL NOT REIMBURSE ANY FEES TO COMPLAINANT.THANK YOU ATLAS TOWING AND STORAGE, LLC
MR [redacted] WE UNDERSTAND YOUR CONCERN YOU RECEIVED UPON RETRIEVING THE VEHICLE IN QUESTION THE TEXAS OCCUPATIONS CODE CHAPTER 2308 RIGHTS OF OWNER OF A STORED VEHICLE. AT THIS TIME ATLAS TOWING WILL NOT REIMBURSE ANY FEES TO COMPLAINANT.
Dear [redacted],We certainly understand your frustration. We apologize for any inconvenience you experienced having your vehicle towed and impounded for a parking violation. Our customer support team has conducted a full investigation regarding your concern and has found that all proper...
measures in the release of the vehicle in question have met all rules and regulations as required by the Texas Department of Licensing and Regulations. Under Occupations Code 2308-Rights of owner or operator of stored or booted vehicle, you are entitled to a hearing. [redacted] you were given your rights when you recovered the vehicle in question. We value your concern, but we cannot refund you simply because you forgot to display a parking permit in 3 different occasions. Should you need further clarification, please do not hesitate to contact us.Thank you,Atlas Towing and Storage, LLCCustomer Support Dpt.[redacted]