Atlas Fence

Revdex.com spoke to [redacted] at the business who did review the complaint and details and relayed the following response and offer of resolution: There is one solution we can offerThe grade of the property slopes away from the houseIt would require a lot of work on our end but we are willing to pull the fence posts and reset and get rid of the tapering to the slope and run the fence straight with the rest of the fence, where it will run straight on topThis solution would create spots at the bottom of the fence where the consumer would need to fill in some ground, we would not be responsible for this

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from [redacted] from Atlas at 2:on 6/26/which I heard after the crew leftAtlas crew came into my property on 6/26/without my knowledge or permission they did not knock on my door or ring my bell and give me ample notification I stepped outside to my back yard and there they were installing the Solar Cap, who are they that they think they can come into my property like that without giving me the courtesy in my own home and just walk in? They were here for min they saw the holes and said they had some dirt but did not have enough dirt to throw in the holes outside areas of the fence leaving the inside of areas of the fence post open and uncovered I told them they could use the same dirt that was on the ground that they had taken out when they did the job if they did not have enough dirt They pour their bags of dirt and left without a word to me again, not an I am done, we are finished, is every okay? Nothing the same way they came in is the same way they came outI do appreciate Atlas completing something that should have been done from the start I don't appreciate trespassing on my property without permission This is a small part of what I am speaking of and dealing with Atlas now had I been out there naked in the privacy of my own back yard I can guarantee there would have been legal action takenI don't care what ***'s history is or his staff in my experience Poor management on site construction, Poor Customer Service Skills! That is never going to change in my eyes periodI would never recommend Atlas to anyoneAside from the above [redacted] still has not addressed the fact that I did not receive a Tapered Fence as signed and agree on the Contract which is my complaint to Revdex.com that you have a copy of and have pictures I was promised something and they did not deliver, as for the Arbor post that were left uncovered I covered my self, I covered a lot of the areas post myself because I have two small dogs that kept going under the fence and it was dangerous for themI am going to say this again I want to be compensated for not meeting the contracted commitment and for the stress, inconvenience, labor I had to put in to correcting their work left undone, everything else is irrelevant as [redacted] stated I feel I am entitled to it if they were paying for a job and they did not get what was contracted for would do the same and I am so would you I had enough of this going back and forth when [redacted] knows from the door this whole job was botched up He needs to take responsibility and own up to what his staff did not doThe same way they walked into my home on 6/26/with no courtesy is the same way I have been treated from the door I will send you the photos I took immediately after the left in the mail Thank you for your attention and your assistance the Revdex.com is to protect consumers from situations like this I hope that justice can be served here as I am really tired and don't want to hear anymore excuses for a Contract unfulfilled and a job poorly done I am sorry but it is my right to fight for what I know is right I was not have not been treated with any kind of respect Regards, Milagros Crespo

In regards to the complaint referenced above, please see the attached correspondence from [redacted] regarding the completion of her fenceThis matter has been resolved, the fence is complete, and she has paid her bill in fullShe has also stated in her e-mail that she will be sending you a letterIn regards to her statement about Atlas reporting her to the credit bureau; in years Atlas Fence has NEVER contacted any credit reporting agency regarding a customer that doesn't payHer statement regarding Atlas reporting her is 100% and I take exception to itPlease clear our file as this is no longer an issueSincerely, [redacted] President Alexscoe, LLC dba Atlas Fence

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern, I am responding back to the letter written by Christopher P./president from Atlas Fence CompanyWe were reading it over and there were some errors for example, the fence on the driveway side had a downward slope to it and it was inches off the groundThe original gate (large single) was not hitting the ground at first by using it, it started to drag on the groundAfter taking the top off the post by the gate we realizes the pole inside was not large enough to handle that large gate (father noticed that)So we called the company and they came over and replaced the fence and looked at the gateThey thought by putting a double gate that it would prevent the dragging of the large single gateThey had to put in a larger pole to hold up the gateThe top of the gate is not even but the bottom of the gate is and it does not dragWe did not make the company replace the fence because it was higher than the gate (which is what they stated in their letter)I feel that they were mocking my father because he found an error in their work which they did not likeI chose Atlas Fence Company to install my fence knowing that they were well known and that they would be able to fix any problem that would occur, which should not be up to the homeowner to solve Regards, [redacted] ***

This comlany was great! They were quick to come. Out for the quote and got the job done quickly and done very well. I love it!! I highly recommend them.