Atlas Butler Heating And Cooling

Listen to the other reviews you can find online, never join the comfort club. Everything was fine for a couple services so decided to join for ease. $1,250 to haul away and install a new hot water tank. Mind you, it's under warranty, so the $1,250 does NOT include the actual tank. And that's WITH the member discount.

9/26/17 Doug W charged me 192.00 for services to our central air conditioning but did not address the problem. He said we needed a new system but would "move a couple of wires around" to see if he could get the system running again until we decided what we wanted to do about replacing our A/C. I turned the system on as he was pulling out and it still didn't work. I called their office to say I didn't want to pay for services I didn't receive but no one called me back so I stopped payment on my check in amount of 192.00.

My furnace is 10 yrs old. I purchase it from Atlas Butler. It is a York system. We have had problems with it from about the fifth year. On January 31 I was told I needed two parts one was going to 298.00 the other was 451.00. But if I purchase both of them I would only be charged 451.00. At that time I didn’t have the funds. On February 2 the furnace went out. They came out and put the two parts on February 3. I paid them the 451.00. A hour later the furnace went out again. He came back out and said this time it was a blower that will cost 713.00. We had no choice at the time to have it installed but said it would have to be billed. I started calling around and found out just how much we are being over charged and probably didn’t need the first two parts. So on February 5 I called in and canceled my membership with there company. Then was told I would be charged a additional 399.00 for the membership. The service man that did the repairs stated that they stopped carrying that system because it was junk and had to many returns on the equipment. But they still sold it to me. I was going to go ahead and just pay for the overpriced blower but when they decided to try and charge me another 399.00 I decided to contact you. Just got off the phone with them them and still told them I would pay for the blower but will not pay for the 399.00. They said I will pay for both. And did not care about my complaint that I was in the wrong. And they would send it to collections. If you can give me any help with this thank you very much

I believe Atlas Buttler took unfair advantage of me. I have paid around 2,000.00 in less than 2 yrs. Gess the technician I had the last time, when he was finished, wanted to look at the breaker box. Why? I believe the furnace was maybe tampered with.

Complaint from:
*** RE: Atlas Butler
September 2015: Replaced part in heat pump. COST:$500.00-$600.00
December 2015: Inspected furnace. Found a leak a coil.
January 2016: Replaced coil. COST: $1400.00
November 2017: Coil leaking again. Atlas Butler Tech stated that they could not fix it and stated it would
cost $800.00 to replace the coil.
Alas Butler did not call me after the technician reported the findings. I called the same day and was told
that someone would call me. They did not.
The following morning, I called again. I spoke with a supervisor who was rude, arrogant, and very
condescending. He stated that it was a manufacturer's problem and there wasn't any warranty. If I had
been told this in 2015,l would not have put $1400.00 into a new furnace. The supervisor also told me
that he was "helping" me by doing the work for $800.00.
I told the supervisor that I was reporting Atlas Butler to the Revdex.com. The supervisor told
me to "go ahead".
I also left a voice mail message to Mr. S's executive secretary. She also did not call me back.
I had to use the "emergency" heating in order to heat my home and I also had to purchase space
heaters to heat my house at a cost of $100.00.
I had joined the "member's club" with Atlas Butler in September 2015. This is a monthly charge of
$18.25 per month. I have had three service calls (two were inspections for summer and winter). I have
asked that the remaining money that I have paid into the member's club be returned to me. I have not
received an answer.
I am 88 years old with limited eyesight and I live alone. I am on a limited income and cannot afford any
extra expense of a new furnace.
I believe that Atlas Butler took advantage of me because I am a Senior Citizen.
Sincerely

Beware this company practices price gouging and overcharging for their services. I wish I could post negative stars because that is what they deserve. Atlas Butler was out on 6/29/17 my AC had stopped working. They showed up and diagnosed the problem very quickly. The capacitor for the compressor fan was not working. they had one on the truck and replaced it and were on their way to their next call in about 30 minutes. The bill was final bill was $388, it was much higher than that until I told the tech I was also a commercial customer of theirs. I don't recall how much he discounted, but even $388 is outlandish. I did a little investigation and found the EXACT capacitor could be purchased on line for $13 - $18. So I did some quick math - $75 for the trip charge, I'll even let them charge more than triple on the capacitor $50 (which is more than fair), this puts their hourly rate at $526/hour. So when I called the office to share my concerns I was told nothing could be done. I then talked with my contact on the commercial side, he agreed about the pricing & indicated he would submit a $200 refund to me. Almost 6 mos. later, numerous call, e-mails, and the runaround being told I 'll look into and get it sent out I still had received nothing. That commercial mgr. now is no longer there, when I tracked him down he said to call Jeff S, so I did, 3 times and he never bothered to return any calls. I finally spoke with office mgr. William and explained the situation he said there were no notes on my home or business account and was not going to honor anything the previous commercial mgr assured me would happen. Through my commercial account I have done well over $100k in business with them in the past year or so. They obviously didn't care about that business and were willing to lose future business all over gouging me out of $200. So if they value a customer at that spend level with no care, Imagine what concern they have for the average customer spending only hundreds of dollars with them.

Atlas Butler sent a service tech to do routine service on my furnace on September 13th. Before the tech arrival my furnace and air conditioning units were both functioning normally at this time and they were not even two years old yet. Upon arrival the service tech started working on my furnace. He was taking inordinate amount of time to service my furnace. When I went down into the basement where the furnace is to see what was going on. I saw the service tech had disassembled my furnace and components were lying on the basement floor. When I asked him what was happening he told me that he could not reach the back components to clear them. The service tech replaced my old filter with one that I bought, but under my service contract he should have use his filter instead of my filter. He put my furnace back together and turned on my furnace, heating my home up. The service tech told me that he was done and that I might want to turn on my air condition to cool the home down. I agree and the service left my home. One hour after the service tech left my home my air condition was now not cooling my home. The service tech had damaged my air conditioning unit. I called Atlas Butler Office and told them that their tech had damaged my air condition unit and that he needed to undo what he did. Atlas Butler Office lead my to believe at that time a service tech would back on September 14th at 400 pm. When 400 pm came and went without a service tech showing up. I called once again asking were the service tech was. The Atlas Butler Office told me that he would be at my home at 530 pm. When 530 pm came and went without a service tech at my home. I called once again Atlas Butler Office and they told me that the tech would be at my home at 600 pm. Once again 600 pm came and went without a service tech showing up at my home.I called Atlas Butler again at 615 pm and they told me that the service tech would call me. It was a wire that was not connected to my air conditioning unit.

Called for a price on an Aprilaire dehumidifier. Told that they would need to come to home to determine size. Technician arrived-taken to basement-looked at furnace. Immediately told me that the dehumidifier would be $2000, but that with one of their memberships price would be reduced to $1840. Never measured basement to determine size of dehumidifier needed; never even walked through the basement. Seems to be that entire premise for in-home visit was to get into house to make a sales pitch. Will never call again.

On august 28th I called atlas butler to come look at air conditioner unit. I was told they would charge a diagnostic fee of 89.95 which I was ok with paying. The tech said the capicator was bad and he probably had one on truck. He did and he then put it on. When he was done I asked what I owed and he said 517.00. I told him I cant afford that and he should have told me before he did repairs what the charge would be he then said they had a program for preferred customers and I could get on that plan and it would only be 300.00 and so I said yes to that and paid him 200.00 cash put 100.00 on credit card and then gave check for 32.00 for plan. They next day after talking to my children I called to cancel plan and was told I owed the whole 517.00 if I canceled. I asked for a detailed invoice of the charges since my son said the parts only about 20.00 and they said its not their policy to give invoices. I spoke with the service manager and the customer service manager. I feel this company is just a rip off and felt they should have told the charge before any work was performed. Most companys will give you a written quote and have you sign before performing any work. I would like this resolved byn the owner of the company

Today, my Atlas Butler (AB) heat-pump powered HVAC system was checked and clean by AB tech., Veron B. Veron arrived on time. He first asked if there were any issues with the system. The system is several years old and works well. As expected, Veron did not find any problems. Great equipment, great service!