Revdex.com:
I have reviewed the response submitted by the business and have determined that the response partially satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted].
[The response from the business is partially correct. They informed me that the leak issue is related to roofing. That is something I would have to follow up on. However, I did not contact them strictly for the water leak. The water pouring down from the gutter was also an issue. They did come out and spent time cleaning out the gutter again and added sealant to the side of the house where the leak was happening. I thanked them for their response and accept their justification for the misunderstanding. I hope that this resolves the issue regarding the gutters but that stands to be determined since we don't anticipate much rain during the next few months. I am presently satisfied with their response and appreciate their time and effort in addressing both the gutter and the leak (even though as they stated, the leak is not related to the work that they did).]
Regards,
[redacted]
The issue was a roofing problem, we just do guttersBut we still came out and rectified it for the customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response partially satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted].
[The response from the business is partially correct. They informed me that the leak issue is related to roofing. That is something I would have to follow up on. However, I did not contact them strictly for the water leak. The water pouring down from the gutter was also an issue. They did come out and spent time cleaning out the gutter again and added sealant to the side of the house where the leak was happening. I thanked them for their response and accept their justification for the misunderstanding. I hope that this resolves the issue regarding the gutters but that stands to be determined since we don't anticipate much rain during the next few months. I am presently satisfied with their response and appreciate their time and effort in addressing both the gutter and the leak (even though as they stated, the leak is not related to the work that they did).]
Regards,
[redacted]