Athens Upholstery

All of what was said was not the truthLisa said on her message Gary would come out on Monday and would look at my unit which is what I wantedI have a witness to the loud noise the unit is still makingis still thereOn the phone calls Lisa hung up on me and would not let me talkMy neighbor which is the mother of Gary was only asked why he left without looking at the unit and she said to call her daughter in lawNothing negative was said by me about my neighbor Lainie PennyWhen the first technicians came out they only came in the house for about two minutesI was told that the diagnostic charge would be taken off if the work was done The one man said he had a two hour limitI mentioned the smell which smelled like oil and he said it would go awayI have COPD, asthma and allergy and was sick the whole month of December It took them over a month to send me the bill also The bill was received on 01/09/ I tried to be nice and not keep calling because of my neighbor I had to quit work the end of September because of health issuesI only have social security and am not making itMoney was borrowed to pay this billI do not have money to pay someone else to come outAll I wanted was for the owner Gary to come out and check it outLisa is the one that was rudeNo one else she refused to help meI do not have extra money or enough to even pay all my billsNothing on the bill gives me the part numbers or anything to compare the prices they chargedI want this problem fixed or for them to give me back most of my money so I can call someone else out I am years old and will have to sell my house soonI want this problem resolved Sincerely, [redacted] ***

I am truly sorry that you feel our service was unsatisfactory to youIt is my understanding that we gave you a price to make repairs at the time the technician was at your homeOur technician said once he told you the price, you refused having us make the repairs, saying "I can't deal with this", then you shut the door on him while he was standing thereOur job is to help people in needWe wouldn't pay the expenses to send a technician to somebody's home, only to decline service and payment while we are on-siteThis isn't the way we do business and it isn't the way we treat peopleClearly, this is a "He said, she said" situationIt is not our intend to upset youWe were at your home to help youI will contact you to see what we can do to make this situation betterAgain, I am sorry for your frustrations with usRespectfully, Gary S***

Thank you for giving us the opportunity to respond to this complaint. There is some confusion and misunderstanding with this customer. The homeowner called her home warranty company regarding an ac problem. We were dispatched the call from the warranty company to schedule and diagnose... this problem. I need to be very clear that we have a contractual agreement with the warranty company, and we must adhere to the contract. We provided the proper service in the proper time frame for this customer. Although people sometimes become upset and irritated, it doesn't always mean that the contractor did the wrong thing. Homeowners typically don't know the details of the contract between the contractor and the warranty company. Sometimes, customers, such as this one, become angry rude, and disrespectful to a contractor who is trying to help, while staying inside the guidelines of the contract. I submitted a more detailed account of what happened with this customer, in my response to her BBB complaint. Please feel free to contact me if you have any questions. I will call the customer to apologize, per her request, however, we did everything we could to help her in her time of need. We are in business to serve people in a professional manner in their time of need. Thank you for your time. Respectfully, Gary S*Extreme Cooling, Inc.###-###-####

Thank you for giving us the opportunity to respond to this complaintThere is some confusion and misunderstanding with this customerThe homeowner called her home warranty company regarding an ac problemWe were dispatched the call from the warranty company to schedule and diagnose this problemI need to be very clear that we have a contractual agreement with the warranty company, and we must adhere to the contractWe provided the proper service in the proper time frame for this customerAlthough people sometimes become upset and irritated, it doesn't always mean that the contractor did the wrong thingHomeowners typically don't know the details of the contract between the contractor and the warranty companySometimes, customers, such as this one, become angry rude, and disrespectful to a contractor who is trying to help, while staying inside the guidelines of the contractI submitted a more detailed account of what happened with this customer, in my response to her Revdex.com complaintPlease feel free to contact me if you have any questionsI will call the customer to apologize, per her request, however, we did everything we could to help her in her time of needWe are in business to serve people in a professional manner in their time of needThank you for your timeRespectfully, Gary S*Extreme Cooling, Inc.###-###-####

During our first visit to ***'s home, we fixed her "no heat" problem, by diagnosing and replacing a defective blower motorWe tested the unit for proper operation before leavingAfter several days passed by, *** asked us to return because of a loud noise problem she said was coming from her
a/c unitOur technician went back to her home, and spend about hours trying to locate a problem that was not present at the time he was thereNonetheless, he took the unit apart, realigned, reinstalled, and re-tightened everythingHe then retested the systemNo problems were presentNeither our technician nor *** could smell anything burning or hear any unusual, abnoisesWe called this job completePlease Note: we paid our technician for his time spent on this second trip back, but we did NOT charge *** ANYTHING for this visitIT was FREE.About a week later, *** called us back to say the noise was backLisa told her that she would talk to me about the problem, then call her right backLisa then called *** back, but since *** did not answer her phone, Lisa left her a voicemail, saying that I could look at it Monday morning, if that works for her*** never called back to set the appointment, so it was not scheduledLater Monday morning, we received a phone call from ***When she asked why we didn't come by to look at her system, she was politely told that we didn't schedule it, since we didn't hear back from herShe immediately started yelling and using very abusive language towards us (and my mom, whom is one of her neighbors). In closing, we would have been happy to return to ***'s home for a third time, but after the beating we took over the phone, and the way she talked to my mom, we decided to remove ourselves from this uncomfortable environmentWe recommend she call somebody

Mr***’s response should serve to show that he apparently
didn’t even read my complaint because nowhere in the complaint did I say I was
disputing a “trip charge”. I stated I was disputing their initial “diagnostic
charge” and their labor charge because they did not fix
the problemWhy should I be charged a diagnostic charge
when they failed to diagnose the problem and fix it? Isn’t that the whole point of doing a
diagnostic test? I also stated that in my complaint that I was told by the tech
that I would not be charged if his findings of a “loose wire” were not the
issueI deliberately asked him because I felt there is no way a loose wire would cause my faulty
thermostat issue and if a true diagnostic were really ran, it should have “diagnosed
" the real problem, correct? According to the other AC companies I called, a thermostat is one of the most simple things to diagnose yet even after I told the tech what I believed it was, he came back stating it wasn't the thermostat but instead a loose wireGuess what? He was WRONGAnd so was the "diagnostic test" they claim was performeddays later when he was back out he told me he
called the “office” aka: *** ***, ***’s wife and she would not let him
honor what he told me days earlierIn the initial complaint I also stated that I
shouldn’t be responsible for the full cost of the 2nd trip to
replace the thermostatIt took the tech minutes to change it yet he stood
outside in my front yard by their vans with the other tech chatting on my dime
This is NOT the first time this company has misdiagnosed an issue with my ac
unit and has had to make a return call only a day or later
I also find it beyond appalling that Mr*** would actually have
the audacity to bring MY personal life into this situationHe is friends with my ex
husband and apparently feels the need to bring my bitter divorce into this
business transaction as a way to somehow try and make ME the bad guy hereI
think that statement alone serves to show the kind of “businessman” *** ***
really isMaybe his friendship with my ex husband is the reason this company
continues to “misdiagnose” my unit and treat me so unfairly? I have never even
met Mr*** personally and I find it personally insulting that instead of being
an company who stands behind their work and honors what his technician promised
a customer, he instead chooses to attack my personal life when he has absolutely NO idea what he's talking aboutShame on you ***! How
DARE you bring my divorce into this?!?! MY MARRIAGE AND DIVORCE ARE NONE OF YOUR BUSINESS and have absolutely nothing to do with this!!!!!!!!
Further, Mr*** states that I write ALL bad reviews and
no good ones, so here you will find a link to my Yelp page and as you can see,
his statement is falseI write my reviews based on my experience with the companyGood,
bad or mediocre***
I would also like to reiterate that it is illegal and shady
not to show a customer a disclaimer regarding their terms (see invoice attachments) I
was never shown their disclaimer nor do I agree to pay court costs or attorney’s
fees if I decide to sue! Both times the technician entered my credit card info and
then handed me the IPad to sign in the signature boxOnly AFTER I requested
invoices be emailed to me did their legal disclaimer magically appear on the
invoicesThat is ILLEGAL and further shows the “shadiness” of the way this company apparently does business
My request for a partial refund is more than fairI feel
that paying for the thermostat cost as well as for a half hour of labor is
fairI called other AC companies after this incident and told them the
situation and they felt that it was fair as wellThey told me that $to
replace a thermostat was indeed a rip offI paid $for a thermostat replacement in a
rental property last year and that was $price so I was expecting to pay
in that general price range againOther AC companies apparently stand behind their work whereas Extreme
Cooling is only interested in over charging and price gougingAgain, perhaps it's because he is friends with my ex husband?
By the way, charging someone $for AA batteries IS
ripping them off! I can buy an pack at the dollar storeAnd writing a review
of my experience is NOT libelIt’s cautioning other potential customers to
think twice about using an unethical company for their servicesWord of mouth
is everything and I will tell anyone I ever speak to about the unethical way this
company treated me and the kind of business tactics this company uses to make a
buckMy thermostat is still not working correctly so I still have to have another company come repair it on top of the money I have already lostThey need to stand behind their work AND their word!!!

Thank you for giving us the opportunity to respond to this complaint. There is some confusion and misunderstanding with this customer. The homeowner called her home warranty company regarding an ac problem. We were dispatched the call from the warranty company to schedule and diagnose this problem. I need to be very clear that we have a contractual agreement with the warranty company, and we must adhere to the contract. We provided the proper service in the proper time frame for this customer. Although people sometimes become upset and irritated, it doesn't always mean that the contractor did the wrong thing. Homeowners typically don't know the details of the contract between the contractor and the warranty company. Sometimes, customers, such as this one, become angry rude, and disrespectful to a contractor who is trying to help, while staying inside the guidelines of the contract. I submitted a more detailed account of what happened with this customer, in my response to her Revdex.com complaint. Please feel free to contact me if you have any questions. I will call the customer to apologize, per her request, however, we did everything we could to help her in her time of need. We are in business to serve people in a professional manner in their time of need. Thank you for your time. Respectfully, Gary S[redacted]Extreme Cooling, Inc.###-###-####

All of what was said was not the truth. Lisa said on her message Gary would come out on Monday and would look at my unit which is what I wanted. I have  a witness to the loud noise the unit is still making. is still there. On the phone calls Lisa hung up on me and would not let me talk. My neighbor which is the mother of Gary was only asked why he left without looking at the unit and she said to call her daughter in law. Nothing negative was said by me about my neighbor Lainie Penny. When the first technicians came out they only came in the house for about two minutes. I was told that the 80.00 diagnostic charge would be taken off if the work was done.  The one man said he had a two hour limit. I mentioned the smell which smelled like oil and he said it would go away. I have COPD, asthma and allergy and was sick the whole month of December.   It took them over a month to send me the bill also.  The bill was received on 01/09/2017.    I tried to be nice and not keep calling because of my neighbor.    I had to quit work the end of September because of health issues. I only have social security and am not making it. Money was borrowed to pay this bill. I do not have money to pay someone else to come out. All I wanted was for the owner Gary to come out and check it out. Lisa is the one that was rude. No one else she refused to help me. I do not have extra money or enough to even pay all my bills. Nothing on the bill gives me the part numbers or anything to compare the prices they charged. I want this problem fixed or for them to give me back  most of my money so I can call someone else out.    I am 72 years old and will have to sell my house soon. I want this problem resolved.  Sincerely,[redacted]

I already responded to the customer's complaint with the facts regarding what happened, and in what order. Obviously, there is confusion here with this customer. As I previously stated, We fixed [redacted]'s heater, then returned a few days later, FREE OF CHARGE. [redacted] agreed that nothing was wrong at this time. We removed ourselves from this situation to return for a third visit, due to the language [redacted] used toward my Mom, and with us directly over the phone. Gary S[redacted]

first of all I was not rude, I did not yell and I tried to pay Javier directly and he refused saying Lisa won't accept payment and he'd getvintrouble if he helped me. That is the God honest truth . I regret not video taping Javier when he refused to help when I not he that I would pay straight away I also regret not recording my conversations with Lisa. I believe that during this busy season they get beat up by consumers but I was not doing any beating. She took her frustrations out on me! All I was doing was checking in which I have every right to do. Also I never expected or said that you were responsible for the 4 days w/o AC . I know there was lag time between warranty and you. What I did expect was a caring professional person who understands the difference between inquiring and complaining. You could of and should have helped me especially since I offered to pay on the spot. Do you honestly believe based on how desperate I was to have it fixed that I would not pay if offered? You think I would go through all that just to say no ? You think people would believe that? Wow! And to consumers.. I advise you to record and video tape your interactions w/extreme cooling...they are lying just to make themselves look good.

Thank you for giving us the opportunity to respond to this complaint. There is some confusion and misunderstanding with this customer. The homeowner called her home warranty company regarding an ac problem. We were dispatched the call from the warranty company to schedule and diagnose...

this problem. I need to be very clear that we have a contractual agreement with the warranty company, and we must adhere to the contract. We provided the proper service in the proper time frame for this customer. Although people sometimes become upset and irritated, it doesn't always mean that the contractor did the wrong thing. Homeowners typically don't know the details of the contract between the contractor and the warranty company. Sometimes, customers, such as this one, become angry rude, and disrespectful to a contractor who is trying to help, while staying inside the guidelines of the contract. I submitted a more detailed account of what happened with this customer, in my response to her Revdex.com complaint. Please feel free to contact me if you have any questions. I will call the customer to apologize, per her request, however, we did everything we could to help her in her time of need. We are in business to serve people in a professional manner in their time of need. Thank you for your time. Respectfully, Gary S[redacted]Extreme Cooling, Inc.###-###-####

I am truly sorry that you feel our service was unsatisfactory to you. It is my understanding that we gave you a price to make repairs at the time the technician was at your home. Our technician said once he told you the price, you refused having us make the repairs, saying "I can't deal with this", then you shut the door on him while he was standing there. Our job is to help people in need. We wouldn't pay the expenses to send a technician to somebody's home, only to decline service and payment while we are on-site. This isn't the way we do business and it isn't the way we treat people. Clearly, this is a "He said, she said"  situation. It is not our intend to upset you. We were at your home to help you. I will contact you to see what we can do to make this situation better. Again, I am sorry for your frustrations with us. Respectfully, Gary S[redacted]