At Home Properties

Dear  [redacted],You are correct, the “Move-in Rules and Regulations”, which is a listed part of your lease documents, does indeed cover  a service charge for $25 plus the cost of utilities  that “are to be applied if there are any repairs, cleaning, painting, trash removal,...

etc. required to meet the expectations listed on the Cleaning Procedures Checklist” on page 5.  In your case,  this turn on fee and the cost of utilities was applied in order for our maintenance teams to enter and clean the side of the refrigerator, the dark large gooey spot on the floor in the bedroom, the sink and faucet, and to run, diagnose and  repair the disposal which was left clogged.    (A little further down on the same page it covers tenant responsibility with regards to clogged plumbing).  You have been wonderful tenants and I regret that you are upset over these terms of the lease.  While not required, we will be sending you a check for the utilities and the turn on fee of $90.50, in hopes that you will feel a little better about your parting status from At Home Properties.  We truly enjoyed having you as tenants!