Associated Supermarket

This email is in reference to a letter we have recieved about a customer complaintThe case ID is ***With the letter came a copy of the customers complaint about not receiving a refund on a flower purchase about four days after the original purchaseThe customer states that the date of
purchase on the two flowers was June **, 2014, which was a Sunday, and she wanted to return one of the flowers on June **, which was a wednesdayI do not work on Wednesdays, so personally I do not know which *** it was that she spoke to or exactly what happened with the whole situationOur store has a refund policy that is clearly stated on the bottom of each receipt as well as at the customer service counterIt states " RETURN POLICY, PRODUCE DELI MEAT DAIRY FISH ITEMS MUST BE RETURNED WITHIN ONE DAY WITH RECEIPT, ALL OTHER RETURNS WITHIN SEVEN DAYS, NO RETURNS OR REFUNDS ON FLOWERS"Our policy is usually very flexible on produce, deli, meat, and dairy items depending upon the circumstances of the return but on flowers we cannot accept any refunds or exchangesWe have this policy set in place because we do not know if the customer has been properly caring for the flowers since they were purchased and we also must throw away any flowers that are not good as we do not get any credit from the companiesI do not know why she wanted to return the flower but this policy is why we could not give her a refundWe have not had any further contact with the customer on this matter and she has not made any further contact with us about itIf you have any other questions about this matter please give me a call at ###-###-####
Sincerely,
*** ***
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with the *** (Rep at the business) and they are not willing to resolve this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is in response to customer complaint ID [redacted]. We apologize for the confusion occurred between our customer [redacted] and us. Our bottle refund policy is clearly stated in yellow signs in the bottle refund area, on top of the recycling machines. We reserve the right to have specific...

regulations about same day refunds as customers have mishandled the receipts in the past causing us problems with the recycling company, Tomra. We have taken this measure to ensure that no more misuse of the receipts cause us future problems. We again apologize for any inconvenience this may have caused our customer but we are abiding the rules and regulations established by our company. We will make an exception to our rules in this case to provide customer care and clear the misunderstanding as long as the [redacted] provides us with valid Tomra receipts in the total claim amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I went to redeem some bottles and there is a certain [redacted] in there who will not take your bottles. His response is he does not touch bottles. I asked if one of the workers could count them and he told me no if I wanted to redeem them I would have to do it myself. He is the only one in this store that has this attitude and does this. When the other manager/owner is there it's never a problem.Desired Settlement: Since he thinks he is to good to touch bottles then he should stop selling all products with a five cent return on it or have one of his workers count the bottles for him. I should not have to do his job for him. He does not have a problem when you are buying these type of products, only you when come back to redeem them.

Review: I purchased 2 plants (hibiscus) on 6/**/14 at $ $19.99 each, when I went to return it 4 days later I was told they do not refund or exchange plant. I need a refund.Thank youDesired Settlement: I want my full refund of the product.

Business

Response:

This email is in reference to a letter we have recieved about a customer complaint. The case ID is [redacted]. With the letter came a copy of the customers complaint about not receiving a refund on a flower purchase about four days after the original purchase. The customer states that the date of purchase on the two flowers was June **, 2014, which was a Sunday, and she wanted to return one of the flowers on June **, 2014 which was a wednesday. I do not work on Wednesdays, so personally I do not know which [redacted] it was that she spoke to or exactly what happened with the whole situation. Our store has a refund policy that is clearly stated on the bottom of each receipt as well as at the customer service counter. It states " RETURN POLICY, PRODUCE DELI MEAT DAIRY FISH ITEMS MUST BE RETURNED WITHIN ONE DAY WITH RECEIPT, ALL OTHER RETURNS WITHIN SEVEN DAYS, NO RETURNS OR REFUNDS ON FLOWERS". Our policy is usually very flexible on produce, deli, meat, and dairy items depending upon the circumstances of the return but on flowers we cannot accept any refunds or exchanges. We have this policy set in place because we do not know if the customer has been properly caring for the flowers since they were purchased and we also must throw away any flowers that are not good as we do not get any credit from the companies. I do not know why she wanted to return the flower but this policy is why we could not give her a refund. We have not had any further contact with the customer on this matter and she has not made any further contact with us about it. If you have any other questions about this matter please give me a call at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with the [redacted] (Rep at the business) and they are not willing to resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,