Associated Sennott Contractors, Inc

Review: We contacted Mr. [redacted](referred to us by our insurance company) to fix a leak from the chimney last year in May. He gave us an estimate for $871.08 to fix it. Following is the description of the work in the estimate: R&R chimney flashing removal $18.20, replace $321.42. Remove and replace L flashing - $51.38. Labor to set up for repair - $245. Interior drywall repair $235.08

After we agreed for this estimate, all he did was bring two workers and either apply a caulking or sealant and they were here for only less than 20minutes. They didn't do any work mentioned in the contract. A few days later [redacted] came and fixed the drywall. We paid him full amount mentioned in the contract knowing that he didn't do more than half of the work described in the contract. We were hoping that he fixed the problem. But... A year later it started leaking again in March. I called him and he said he will fix it for free. I called him every week since March and he kept on saying that he would come the week after that. This continued till the beginning of May and I stopped calling him. I found another person to fix this and he fixed the chimney for $100( [redacted] took $635 for the same work). Now we have to fix the interior drywall again. [redacted] charged us for work that's not performed as well as poor quality of work. I can provide a copy of the estimate if needed.Desired Settlement: We would like to get a refund for the amount we paid to [redacted], which is $876.67.

Business

Response:

Regarding

the complaint filed by [redacted], we assert the following allegations:

The original appointment that was “only

20 minutes” was an inspection of the roof with Standarski Roofing, the

subcontractor that we use for all our roof repairs.His inspection determined that the

flashing did not need to be replaced but needed to be tarred and

sealed. Standarski Roofing

employees returned on another day to complete the repairs. No leaking

occurred for a period of one year which indicates that another issue must

have occurred to cause the new leaking. We would suspect that the new

leaking occurred from ice damming caused by the excessive snow loads of

this past winter. Their roof has a configuration of two roof slopes

flowing into a single valley right by the chimney. The excessive snow,

when it is allowed to accumulate, causes the water to penetrate under the

shingles beyond the flashing of the valley. This was a common occurrence

this past winter for many homes. As for the charge for replacement of the

roof flashing, it is our error that a billing invoice was not issued that

would have changed the original estimate to reflect the proper wording of

the work completed. It should be known that we were asked, and completed

additional caulking of an area around windows on the lower level. Between

the work that was completed on the roof, the drywall and painting and this

additional caulking, we felt that the amount charged in the original

estimate would be equivalent to the work actually completed.As for the additional $100.00 spent to

repair the roof, it is not clear in the complaint what the nature of work

was completed for this charge. All the interior drywall and painting

was completed after the roof repairs were completed.When the invoice was presented and paid,

no contest of the charges were made.When originally contacted about the leak,

Mr. [redacted] was informed that in severe cases of ice damming, the roof may

leak again in the future. It would be suggested that heat cables be

installed in the valley to prevent the snow buildup.

As

a courtesy, I would be willing to return to the property and complete the

additional drywall and painting repairs at no charge to Mrs. [redacted], as a means

of trying to settle this complaint. We are not willing to refund any of the

amount originally paid for the job. Please advise if Mrs. [redacted] would like the

interior repairs completed. We will complete the repairs with 14 days of

notification.

Respectfully

submitted,

Consumer

Response: