Associated Master Plumbers of Alleg. Cty

Case number [redacted]Revdex.com,Attached is the explanation for Mr [redacted].As you can see we were there for the first and only replacement of the harness 4/3/17,the day after I receive your letter. It seems to be a factory defective part.I don't think it will be a problem anymore.He has a 10 year parts...

warranty on his system.Thank you for bringing it to our attention.Bruce L[redacted]PresidentFrom: Matt V[redacted]Date: Fri, Apr 14, 2017 at 4:14 PMBruce,I researched Mr. [redacted] concerns in regards to the Trane heatpump system we installed 2-05-2016.We have been to his home 4 times since the install, including the Qua inspection. At the time of the Qua Bryan found and intermittent connector in the Air handler unit. He reconnected the matching plugs and all ran properly. We attributed the connectors intermittent operation to possibly the manufacturer may not have seated the connector to the proper depth.On 9-27-16 we were out for a Ptu and all checked out properly. On 4-03-2017 we were out for the spring Ptu. During the inspection Bryan found the indoor Blower to be intermittent once again and diagnosed the same connector as being the problem. We ordered the connector and installed it yesterday 4-14-2017.The system was checked out and all working properly. We have no records where this system had failed or left the customer without Heat or AC between our Tuneup visits. I have attached copies of our service invoices and a picture of the failed harness.Let me know if you need anymore information. Thank you,Matt V[redacted]  Service Manager

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Case number [redacted]Revdex.com,Attached is the explanation for Mr Montalbano.As you can see we were there for the first and only replacement of the harness 4/3/17,the day after I receive your letter. It seems to be a factory defective part.I don't think it will be a problem anymore.He has a 10 year parts...

warranty on his system.Thank you for bringing it to our attention.Bruce L[redacted]PresidentFrom: Matt V[redacted]Date: Fri, Apr 14, 2017 at 4:14 PMBruce,I researched Mr. [redacted] concerns in regards to the Trane heatpump system we installed 2-05-2016.We have been to his home 4 times since the install, including the Qua inspection. At the time of the Qua Bryan found and intermittent connector in the Air handler unit. He reconnected the matching plugs and all ran properly. We attributed the connectors intermittent operation to possibly the manufacturer may not have seated the connector to the proper depth.On 9-27-16 we were out for a Ptu and all checked out properly. On 4-03-2017 we were out for the spring Ptu. During the inspection Bryan found the indoor Blower to be intermittent once again and diagnosed the same connector as being the problem. We ordered the connector and installed it yesterday 4-14-2017.The system was checked out and all working properly. We have no records where this system had failed or left the customer without Heat or AC between our Tuneup visits. I have attached copies of our service invoices and a picture of the failed harness.Let me know if you need anymore information. Thank you,Matt V[redacted]  Service Manager