Associated Glass

To whom it may concern: A gentleman by the name of “***” had called regarding this complaint and his call was returned requesting a call back and that never happenedAssociated Glass’s response to this complaint is that it is totally without merit We have had multiple people look at the damage done to the floor including Stewart Russell, the glaziers accused of causing the damage and an objective third party, everyone agrees there is no way we caused the damage to the floor The shower door was uncrated outside, and carried in, dragging it as they suggest would have broken the doorThe gouge in the floor is too close to the wall to have allowed the people to carry it inMr [redacted] ordered the wrong door It was installed and then removed None of which has he paid for, therefore we did state we would cover materials He then filed this complaint with you and an attorneyIn order to avoid the hassle of litigation we have agreed to pay for the replacement of the floor based which is $1,although he has to sign a release and withdrawal this complaintLet me know if you need any other informationThank you, [redacted] ControllerAssociated Glass, Inc[redacted] ** [redacted]