Associated Dentists

My dentist was an in-network dentist in the beginning of In the fall of he sold his practice to Associated Dentists (AD) at the above addressI contacted AD to make an appointment with my dentist, and asked if he was still in network, giving them my dental insurance ID numberThey told me yes, so I made the appt At the appt on 10/19/AD wanted to take x-rays and the billing specialist stated she called [redacted] and told me the cost was $which I understood was total cost of services AT NO TIME DID SHE MENTION THAT MY DENTIST WAS NOW AN OUT OF NETWORK DENTIST As a result of both of these contacts, I incurred a $bill for services with only $covered by insurancePlease look at their website under patient services and you will see they advertise "If you have dental insurance we can explain your benefits." Clearly this did not happen accurately on occasions: at the time I made the appt and at the time of treatment Had I known he was out of networ

Several months ago, my insurance changedI called and asked one of Associated Dentist's people if we were covered with our new insuranceThey informed me we were coveredPrior to going in for our appointments both my wife and I asked, are we covered by our new insurance, they assured us we were covered I've called their staff with inquires both times they said they would get back to me, and they did notSo I sent an email to your web formNo response, so as a last I reached out on Facebook, and was told they would call me on Monday They did not call me back So I called them back and they said I owed them for the invoice I've got a bill in my hands now threatening collections Both myself and my wife were misled by their business practicesWe would not have gotten our teeth cleaned if they would have informed us we were not covered in full

Several months ago, my insurance changedI called and asked one of Associated Dentist's people if we were covered with our new insuranceThey informed me we were coveredPrior to going in for our appointments both my wife and I asked, are we covered by our new insurance, they assured us we were covered
I've called their staff with inquires both times they said they would get back to me, and they did notSo I sent an email to your web formNo response, so as a last I reached out on Facebook, and was told they would call me on Monday
They did not call me back
So I called them back and they said I owed them for the invoice
I've got a bill in my hands now threatening collections
Both myself and my wife were misled by their business practicesWe would not have gotten our teeth cleaned if they would have informed us we were not covered in full

My dentist was an in-network dentist in the beginning of In the fall of he sold his practice to Associated Dentists (AD) at the above addressI contacted AD to make an appointment with my dentist, and asked if he was still in network, giving them my dental insurance ID numberThey told me yes, so I made the appt At the appt on 10/19/AD wanted to take x-rays and the billing specialist stated she called *** *** and told me the cost was $which I understood was total cost of services AT NO TIME DID SHE MENTION THAT MY DENTIST WAS NOW AN OUT OF NETWORK DENTIST As a result of both of these contacts, I incurred a $bill for services with only $covered by insurancePlease look at their website under patient services and you will see they advertise "If you have dental insurance we can explain your benefits." Clearly this did not happen accurately on occasions: at the time I made the appt and at the time of treatment Had I known he was out of networ