Associated Collision Center Inc

See attached reply.

Frequently in the course of business we perform tasks that were not included on the work order, nor do we charge for them. To our disappointment these things sometimes go un-noticed or unappreciated. When a hiccup occurs, which they sometimes do in any business, we always remain involved seeking a...

solution to the customers' satisfaction. Occasionally, some customers cannot be placated. Such was the case in this instance. Customer Relations contacted Mr. * and he was unable to recite any current existing short comings, and could relate to already corrected history. Find attached copy of repair order signed by complainant that stipulates completion times are not guaranteed. Application of deductibles are an arrangement with the customer and their insurance company to secure a discounted premium. Reimbursement of an insurance deductible is adverse to industry standard, and we decline to do so. Deplete ion of fuel from the vehicle is a figment of the customers imagination as it was never driven from the premises.We provide a lifetime warranty which remains in effect.