Associated Bank

This is the worse bank that I have ever been associated with in all my 25 years of banking. I am unable to view vender contact information on my mobile banking app without having to call customer service center. The information that each agent has is often wrong or misleading. I am trying to deposit a check that was just under 20,000,and they could not find a way to complete the transfer without it taking 10 business days. No external transfer, permitted! Can you imagine what the process would be for large sums of money! Well, those “ 10 days” has actually turned into a to a half of a month. . The real sad thing is that I have deposited two checks within the last two weeks and I should have several thousand dollars in my account bank, but I am actually in the red. One deposit is out of state but I have been receiving the same amount from the same individual for well over a year and it still takes 3 to 4 days to hit my account. The large deposit is issued from a credit union less than a mile away, so I guess picking up the phone is just to complicated for them to do. Thank god my husband gets paid at the end of the week because I can’t even buy a gallon of milk for my kids right now. Trust me, don’t ever bring your business to Associated Bank. It’s a nightmare.

Mr [redacted] came in to have his tires and u-joints replaced on his ford [redacted] on 7-28-My tech worked on his vehicle for over hours trying to remove his old u-jointsMr [redacted] said he could have done this at home in his garage in minutesI explained to him that the ford u-joints are very hard to removeHe didn't like my answerMr [redacted] came in a month later stating we damaged the l/r quarter panel on his carBased on its location and after reviewing my stores cameras, I explained to Mr [redacted] that it didn't happen hereHe seemed to be content with my answer at that timeMr [redacted] visited my store again on 9/22/telling us that his shocks where leakingI bought the shocks from a place called [redacted] ***They used to have a location in [redacted] , however it has since closed and I had to get the warranty shocks from there location in [redacted] , not from [redacted] in [redacted] You cant warranty shocks with a vendor you didn't buy them fromMr [redacted] came back later that day, I tried to explain this to him the situation, he didn't want to here what I had to sayI told Him I could call him once the shocks arrived, I asked him for a good contact number, he ignored me, turned around and leftNot only did I replace and upgrade his shocks at no charge, I didn't charge him any laborHis shocks where replaced, why he is stating they weren't is beyond meAs a matter of fact the new ones are red in colorWe have gone above and beyond to resolve this customers issues, there isn't anything else we can doThe customer needs to come in and see what he is talking about with his brake lines, we never even touched these

Complaint: [redacted] I am rejecting this response because:They did not replace shocks Dec. 2012 Charged extra shock installation. I was told [redacted] shocks.Car was there for 8 hrs. I came sooner than a month It is on film WHO says he looked Shocks clearly not for my truck brake cables wrapped around shocks unsafe to drive.Truck sat on jack stands for 8 hrs. Rude Manager A-Price : B-***:F**-Service I am asking Lawyer.Clearly a case of fraud and poor bussiness Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:This has nothing to do with brakes.SHOCKS you were supposed to install Dec. 2012 Shocks,installion ,ARE NOT what I paid for.Big-o did not do work I paid for 2012 Big-O DID scratch my car NO doubt.I am taking my truck and car to [redacted] and their opinion on Big-o Work .YES TROY you a liar Nothing to do with  Brakes  Your attitude to fix your mistake
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did not replace shocks Dec. 2012 Charged extra shock installation. I was told [redacted] shocks.Car was there for 8 hrs. I came sooner than a month It is on film WHO says he looked Shocks clearly not for my truck brake cables wrapped around shocks unsafe to drive.Truck sat on jack stands for 8 hrs. Rude Manager A-Price : B-[redacted]:F**-Service I am asking Lawyer.Clearly a case of fraud and poor bussiness
Regards,
[redacted]

I don't remember why we replaced Mr. [redacted]'s brake shoes 3 years ago, maybe they where miss-installed, maybe they where cracking. If another shop had done brake work on it he should have told us and taken it back to them and had them warranty them. We offer a lifetime warranty, I'm sure they do also.  Why he is bringing this up now is beyond me.We verified that the shocks where replaced on his ford in 2012. We matched the part numbers we bought from [redacted], not [redacted] zone. I have no idea what he is referring about his brake cables, they where not wrapped around his shocks when it left here.Mr. [redacted] has provided a receipt showing that we replaced his shocks 9/22/2015. I replaced them with [redacted] Shocks when I found out that [redacted] couldn't get them to me that day. I would have called him and told him all this if I had a good phone number to do so.As I stated before regarding his [redacted] Vic, I reviewed my cameras and we never damaged his vehicle. Everything I have stated is true to the best of my memory, I do not appreciate being called a liar

Mr. [redacted] came in to have his tires and u-joints replaced on his ford [redacted] on 7-28-2015. My tech worked on his vehicle for over 3 hours trying to remove his old u-joints. Mr. [redacted] said he could have done this at home in his garage in 45 minutes. I explained to him that the ford u-joints...

are very hard to remove. He didn't like my answer. Mr. [redacted] came in a month later stating we damaged the l/r quarter panel on his car. Based on its location and after reviewing my stores cameras, I explained to Mr. [redacted] that it didn't happen here. He seemed to be content with my answer at that time. Mr. [redacted] visited my store again on 9/22/15 telling us that his shocks where leaking. I bought the shocks from a place called [redacted]. They used to have a location in [redacted], however it has since closed and I had to get the warranty shocks from there location in [redacted], not from [redacted] in [redacted]. You cant warranty shocks with a vendor you didn't buy them from. Mr. [redacted] came back later that day, I tried to explain this to him the situation, he didn't want to here what I had to say. I told Him I could call him once the shocks arrived, I asked him for a good contact number, he ignored me, turned around and left. Not only did I replace and upgrade his shocks at no charge, I didn't charge him any labor. His shocks where replaced, why he is stating they weren't is beyond me. As a matter of fact the new ones are red in color. We have gone above and beyond to resolve this customers issues, there isn't anything else we can do. The customer needs to come in and see what he is talking about with his brake lines, we never even touched these.