Asset Recovery Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com, The account in question was a *** account that Mr*** opened and kept active for quite some time until several months of non-payment prompted the original creditor to render it closed in February of ***ly following this default, the original creditor placed the
account with numerous outside collection agencies for recovery of the full balance, at the time totaling $7,Of the five agencies to do so, it was noted that all efforts were exhausted and none were able to obtain any form of payment from Mr***Eventually, the original creditor was forced to sell the account in a last ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accounts I thoroughly reviewed Mr***’s file as well as interviewed the representative with whom he spoke, Ms***Ms*** states that on January 28, she contacted Mr*** to seek resolution on his defaulted accountShe states that following identity verification, she relayed the pertinent details of his accountShe states that Mr*** seemed to recall the account and stated that he wished to resolveMs*** states that she then offered a highly reduced settlement to close out the account that dayMs*** states Mr*** seemed to be interested in the settle but stated he needed to speak to his wife first and would call back later in the dayMs*** states that he did not call back As for the alleged behavior of our representative, I must state it would be highly unlikely from herRegardless, I have placed her on a supervisory period lasting no less than daysThis includes random monitoring and weekly administrative reviews To address Mr***’s assertion that because his debt has accumulated significant age it is therefore rendered invalid, I must state that we believe that to be a impressionIt should be stressed that time does not erase the fact that he spent an amount of money only under the guarantee that he would repay the full amount and additional interest fees regardless of the possibility of legal recourseAdditionally, in the seven years this debt was listed to his credit report, there have is no record of any disputes from Mr*** I have presented this matter to my administrators for their considerationIt is with the involvement of your office that they have instructed me to render Mr***’s file closedAll associated contact information has been erased and it shall not be subject to transfer or sale Thank you very much for your assistance in this matter Sincerely, Ben *** Compliance Manager

Dear Revdex.com, The account in question was an *** Bank- Spiegel credit card that Ms*** opened and kept active for quite some time until several months of non-payment prompted the original creditor to render it closed in October of Shortly following this default, the original
creditor placed the account with many outside collection agencies for recovery of the full balance, at the time totaling $1,138.19.Of the three agencies to do so, it was not that all efforts were exhausted and none were able to obtain any form of payment from Ms***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsI thoroughly reviewed Ms***’s file as well as interviewed Ms*** and Ms***, the representatives with whom she spokeMs*** states that on January 10, she contacted Ms*** to seek resolution on her outstanding balanceShe states that following identity verification, she relayed the pertinent details of her accountMs*** states that Ms*** expressed she did not initially recall the account, but requested more information regarding the debtMs*** states she told Ms*** she would transfer to a representative that had addition information and connected her to Ms***Ms*** states she explained the account in further detail and Ms***s stated that she did recall the account, but was assumed it had been taken care of years agoMs*** states she offered Ms*** a highly reduced one time settlement to resolve the outstanding balance if she wishedMs*** states that Ms*** agreed to a total settlement of $1,894.03; $to be processed that day and the remainder to be processed on January 17, Ms*** states the second payment of $1,did not process due to lack of fundsMs*** states that she called Ms*** to follow up, but she could not be reachedAs for the alleged behavior of our representative, I must state it would be highly unlikely from herRegardless, I have placed Ms*** on a supervisory period lasting no less than daysThis includes random monitoring and weekly administrative reviewsIt should be noted that it is not uncommon for a consumer to not easily recall a debt that has been neglected for such an extended amount of timeOur intention in contacting Ms*** was merely to notify her of her outstanding balance and attempt to offer a settlement to satisfy said debtIt would stand to reason that if Ms*** did not believe she owed this debt, she would not have entered into a settlement agreementHowever, due to the involvement of your office, I have been instructed to render Ms***’s file fully closedAll associated contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matter Sincerely, *** *** Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com, The account in question was a *** *** * *** account that Mr*** opened and kept active for quite some time until several months of non-payment prompted the original creditor to render it closed in November of Following this default, the original creditor placed
the account with several outside collection agencies for recovery of the full balance, at the time totaling $The collection agency to do so noted that all efforts were exhausted and none were able to obtain any form of payment from Mr***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsAlthough I cannot speak to Mr***’s memory of his debt, it should be stressed that before a creditor can sell an account, it must be validated within the strict regulations of the FDCPAThis means that the original creditor must evidence the originator of the account as well as report the matter to the consumers credit report, show payment history as well as ensure that it was not included in a Bankruptcy or cited as fraudulentSince the account was deemed valid within these regulations and no disputes were received from Mr*** in the seven years this was listed to his credit, we must assume it remains just and dueRegardless, I have conferred with my administrators regarding this matterDue to the involvement of your office, they have instructed me to render Mr*** file closedAll associated contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matterSincerely, *** *** Compliance Manager

Dear Revdex.com, The account in question was a *** Bank account that Ms*** opened and kept active until several months of non-payment prompted the original creditor to render it closed in April of Shortly following this default, the original creditor placed the account with many outside
collection agencies for recovery of the full balance, at the time totaling $3,Of the four agencies to do so, it was noted that all efforts were exhausted and none were able to obtain any form of payment from Ms***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsTo address Ms*** assertion that she does not owe this debt, I must state that we believe her to be mistakenIt should be noted that before a creditor can sell an account, it must first be validated within the strict regulations of the FDCPAThis means that they must evidence the name and social security in which the account was openedAdditionally, they must report the matter to the consumers credit report, show payment history, and ensure that it was not included in a Bankruptcy or cited as fraudulentSince Ms*** account was deemed valid within these particular requirements, we must assume this is her debtHowever, I have appealed to my administrators regarding this matterThey have instructed me to render Ms*** account closed due to the involvement of your officeAll associated contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matter Sincerely, *** *** Compliance ManagerTell us why here

Dear Revdex.com,Following an interview of our representative and thorough review of the notes attached to Mr*** account, I must state I am at somewhat of a lossMr* *** made it abundantly clear during his phone call with our representative that even if he was furnished with original documentation of
his account, he simply would not pay his debtIt is not uncommon for a consumer to not recall a debt that has been neglected for a substantial amount of timeHowever, it serves no purpose to provide said consumer with such information if he/she are not willing to satisfy their obligation regardless of whether or not they receive it Regardless, Mr*** file has been rendered closedAll associated contact information has been purged and it shall not be subject to transfer or saleMr* *** shall not be contacted by us regarding this or any other matter in the future Thank you very much for your assistance in this matter Sincerely, *** *** Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the additional expectation no further soft or otherwise inquiries to either of the three (*** *** ** ***) credit reporting agencies by ARA Incor any subsidiaries regarding my credit score, credit accounts, etcand any court judgment, garnishes or other proceedings be immediately halted
Sincerely,
*** ***

Dear Revdex.com, The account in question was a Keybank account that Ms*** opened and kept active until several months of non-payment prompted the original creditor to render it closed in February of Following this default, the original creditor placed the account with several outside collection
agencies for recovery of the full balance, at the time totaling $7,Of the four agencies to do so, it was noted that all efforts were exhausted and none were able to obtain any form of payment from Ms***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsTo address Ms***’s concerns with the validity of her debt, I must state that in order for a creditor to sell an account, it must first be validated within the strict regulations of the FDCPASimply put, this means that they must evidence the originator of the account (Ms***), as well as report the matter to the consumer’s credit report, show payment history and ensure that it wasn’t included in a Bankruptcy or cited as fraudulentSince the account was deemed valid within these regulations and an Affidavit of Assignment was issued as verification of this information, we must assume it remains just and dueI have conferred with my administrators regarding this matterDue to the involvement of your office, they have instructed me to render Ms***’s account closedAll associated contact information has been erased and it shall not be subject to transfer or saleThank you very much for your assistance in this matterSincerely, *** *** Compliance Manager

Dear Revdex.com, Following receipt of the information of our representative contacting Mr*** I immediately checked the file in questionIn my search, I found that the actual file was place in the wrong status during its closureThis caused the file to be accessible by our representativeThis was
an error in our system filesI would like to formally offer my sincerest apologies to Mr*** for the mistakeI have personally seen to it that the account has been fully closed and purged of all contact informationThere shall be no further attempts to contact himThank you very much for your assistance in this matterSincerely, *** ***Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me although I DO NOT agree with the statement in its entiretyThere needs to be some sort of training or evaluation with your employee ethics and customer supportI did not contrary to what the rep said end the call after refusing to give my nameI CALLED YOU and gave my name at the begining of the conversation and it wasn't until the rep asked me to give them my social security number that I got agitatedI repeatedly asked who they were and who they were trying to collect for and SHE refused to say who it was just as you have in the response back to me on hereShe hung up the phone in my face because I would not give her my social security numberPeriodI called back and spoke to a different rep and let him know this and because I didn't want to give him my social either he refused to give me informationFunny that no one would even say who they were collecting for, give any dates, or anything but would readily give the information of "debit in 2001" to the Revdex.com when contacted in a response statement(Did you ask for their social to give that information) I think not which is my pointYou can say whatever you want but not give me any informationAs long as this is removed from my credit report and no further contact is made I accept the resolution to this issue and hope that for future references you pull calls and listen to them before you "take up" for your employees and make statements
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886653, and find that this resolution is satisfactory to me
I'm pleased to know this has been closed and that I will not be harassed any furtherFor the record, this was not my debt nor are all the details outlined in the agencies response true. Thank you for your help in this matter.
Sincerely,
Kathy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you Revdex.com for your assistance in this matter It is unfortunate that an establishment such as this is will turn to lying on consumers At no time in the past or present I owned a *** card, made purchases and made payments to said card I also did not say I am liable, I insist and still do stand on my word of these allegations Again, thank you so much for intervening, it is greatly appreciated
Sincerely,
*** ***

Dear Revdex.com, The account in question was a Household Bank- ITT Tech account that Ms*** opened and kept active until several months of non-payment prompted the original creditor to render it closed in May of Shortly following this default, the original creditor placed the account
with many outside collection agencies for recover of the full balance, at the time totaling $3,Of the five agencies to do so, it was noted that all efforts were exhausted and none were able to obtain any form of payment from Ms***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsTo address Ms***’s assertion that she never had this account and therefore does not owe this debt, it should be stressed that prior to purchase of all accounts, we must be assured they have been validated within the strict regulations of the FDCPAThis means that the original creditor must evidence the originator of each account by verifying the name and social security number in which each was opened withAdditionally, they must report the matter to the consumer’s credit report as well as show payment history and finally ensure that it has not been included in a Bankruptcy or cited as fraudulentSince the account was deemed valid within these regulations, we must assume it remains just and dueIt should be noted that my records reflect that a letter was sent to Ms*** simply as a notification of her outstanding balanceAs to Ms***’s statement that she has no record of this debt, I must state that if she had afforded us the opportunity to explain the relevant details of the letter, she may have a different position on the matterUnfortunately, Ms*** is still limited on the pertinent information regarding her accountAt no point did she allow our company to justify or explain the nature of our contactAlthough we can find no indication that Ms***’s debt is an invalid one, it is with the involvement of your office that I have been instructed to render her file closedAll associated contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matter, Sincerely, *** *** Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com, After a thorough search of the file in question, I found that the actual file was placed in the wrong status during its closureThis caused the file to be partially accessible to the representative that contacted Mr*** This was a bona fide error and the representative was placed on a
supervisory period lasting no less than daysMr*** contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matterSincerely, *** *** Compliance Manager

Initial Business Response /* (1000, 8, 2015/05/21) */
Contact Name and Title: *** *** ComMgr
Contact Phone: XXXXXXXXXX
Dear Ms***
In accordance with Ms***'s request for a refund of $for the payment she states she did not authorize, I have appealed to our
administrators and obtained approval to grant said refund in the form of a credit to the same card she used to render paymentThe credit has been executed May 21, and may take up to hours to update in her account
Thank you for your assistance in resolving this matter
Sincerely,
*** ***
Compliance Manager
Initial Consumer Rebuttal /* (2000, 10, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.com, The account in question was a *** *** Bank credit card that Ms*** opened and kept active for quite some time until several months of non-payment prompted the original creditor to render it closed in February of Shortly following this default, the original creditor placed
the account with numerous outside collection agencies for recovery of the full balance, at the time totaling $6,Of the five agencies to do so, it was noted that all efforts were exhausted and none were able to obtain any form of payment from Ms***Eventually, the original creditor was forced to sell the account in a last-ditch effort to recoup a small portion of the losses they sustainedARA Incpurchased the file as part of a larger portfolio of defaulted accountsI thoroughly reviewed Ms***’s file as well as interviewed Ms***, the representative with whom she spokeOn March 07, Ms*** states she contacted Ms*** to seek resolution on her outstanding balanceFollowing identity verification, she relayed the pertinent details of Ms***’s accountMs*** states that Ms*** did recall the debt, and stated she wanted she was interested in a settlement agreement to resolve said debtMs*** offered a reduced settlement of $4,Ms*** states that Ms*** agreed to that total settlement amount, however, she wanted to break up the paymentsMs*** states they agreed on a check of $1,to be processed that day, along with a credit card payment of $to be processed that day as wellMs*** states they also set up a payment of $1,to be processed at the end of the month as well as a follbalance transfer of $2,Ms*** states the initial check payment of $1,went through, but was denied the next day due to insufficient fundsMs*** states she attempted to follto in regards to the check, but Ms*** could not be reachedThe file shows that only one payment of $was received from Ms***To address the alleged behavior of our representative, I have placed her on a supervisory period lasting no less than days as a precautionary measureThis includes random monitoring and weekly administrative reviews to ensure no incident similar in behavior does occur in the futureAs for Ms***’s questioning of the validity of this debt, I must state that I am somewhat of a lossNot only did Ms*** acknowledge the debt as her own, she also agreed on a settlement arrangement to satisfy the debtAdditionally, at no point in time did Ms*** contact our representative to indicate that she no longer wished to pursue the settlementRegardless, I have been instructed to render Ms***’s file closed as well as issue a refund for her payment of $All associated contact information has been purged and it shall not be subject to transfer or saleThank you very much for your assistance in this matterSincerely, *** *** Compliance Manager

Initial Business Response /* (1000, 5, 2015/04/28) */
Dear Ms***
Due to the information we have received from Mr*** via his complaint, we have closed out his file completelyAll associated contact information has been purged and it shall not be subject to transfer or saleMr***
will not be contacted by our company again regarding this debt or any other matter
Thank you very much for your assistance in this matter
Sincerely,
*** ***
Compliance Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)