Asset Realty Group

Michelle W [redacted] worked for Assert Realty, now Century Northwest, back when [redacted] was transferring her licenseMichelle called [redacted] back directly and cleared up the situationThough this was many years ago, Michelle recalls her short time with the company and transferring out right awayAt that time there was marketing materials purchased upfront for her to joinR**, the new AR accountant, was just following his job to contact all past owed accountsMichelle has now cleared and settled out the account on Asset/Century 21's end and notified R**The account is cleared Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Michelle did call me directly and voided the invoice, so all is cleared up and I was very appreciative she contacted me to discuss and resolve.Sincerely, *** ***

Our sincerest apologies for the lack of response! It appears your messages were not going to the correct team member and assumptions were made on our part that should not have beenWe are sorry to hear that Mrs Abbott has had a troubling experience regarding her home in SeatacIt's understandable
that she would be frustrated, especially with the added pressure of being a distressed property owner (assumed from her comment that she has had some financial difficulties)We, unfortunately, have no record of a *** *** in Seatac in our system and it is ABSOLUTELY a careful practice not to overstep when it comes to discussing property solutions with homeownersWe will launch a detailed internal review to ensure that this was not the case and will make quick and concise adjustments if anyone has disregarded our professional expectationsWe assure you and our consumers that Century NW is here to help and support brokers and owners alike and that we do not condone inappropriate or unwanted solicitations in any waySincerely, Century NW Management Team

The Asset Realty Group has taken the necessary steps to remove the customers number from our contact listWe wish them great success should they ever need Real Estate assistance in their futureOur sincere apologies for any delays or failures on our behalfWe are always striving to improve

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Michelle W[redacted] worked for Assert Realty, now Century 21 Northwest, back when [redacted] was transferring her license. Michelle called [redacted] back directly and cleared up the situation. Though this was many years ago, Michelle recalls her short time with the company and transferring out right away. At...

that time there was marketing materials purchased upfront for her to join. R**, the new AR accountant, was just following his job to contact all past owed accounts. Michelle has now cleared and settled out the account on Asset/Century 21's end and notified R**. The account is cleared.
 
Thank you