Assembly Tool Specialists, Inc.

Attached is a copy of the response that was sent via fax on March 17, 2017.Company is in receipt of Revdex.com Complaint Number *** It should be noted that the customer does not have an account with Liberty Financial Services. Her auto is financed through Liberal
Finance Service. As background information, customer entered into a Retail Installment Contract and Security Agreement (contract) with *** *** *** *** (auto dealer) for the purchase of a Acura TSX. The auto dealer subsequently sold the above mentioned contract to Liberal Finance Service (finance company). As per the terms of the contract the customer’s auto payment is due on the 27th of each month and she is required to carry auto insurance with the correct comprehensive and collision deductibles at all times. Failing to meet either of these contractual requirements is an event of default. The customer states in her complaint that “the loan and amount of (t)he car is more that (sic) the original price.” The original price of the car as stated on customer’s contract was $10,050.00. The original amount financed according to the customer’s contract is $10,642.20. The current balance on the contract is $9,605.82. As state above, customer is contractually obligated to maintain insurance. Finance Company received notification from *** that customer’s insurance had been canceled on August 17, 2016. This is an event of default. Instead of repossessing the customer’s vehicle the finance company cured the default by force placing collateral protection insurance on the customer’s account. This was done after mailing the customer notification on September 16, 2016, October 14, 2016, and October 28, 2016. None of these letters were returned as undeliverable to finance company. Finance Company also notified customer of the insurance issue via email and by leaving messages on her voicemail. Customer acknowledged that her insurance had been canceled in a phone conversation on September 28, and stated that she would be getting her own insurance. The premium of the force placed collateral protection insurance policy was added to the customer’s account. Customer obtained insurance from *** on October 24, 2016. The forced placed insurance policy was canceled effective October 24, and a refund for the unused portion was credited to the customer’s account. However, customer remains responsible for the portion of the premium she used from August 17, until October 24, 2016. Finance Company never made threats towards customer or harassed her in anyway. Contacting customer when she failed to make a scheduled payment and failed to setup an acceptable payment arrangement is not harassment. Stating the consequences of defaulting on your auto contract is not making threats. References are only contacted when a customer is fails to communicate with the finance company. Furthermore, any references who requested not to be contacted were immediately deleted from customer’s file. Customer asked finance company not to contact her at work. Finance company has complied with customer’s wishes by not contacting her at work. Additionally, Customer refuses to update her current employment. Therefore, finance company has no way of contacting her place of employment at all. Finally, customer has requested that the finance company refinance her auto. Finance Company does not have the license required to refinance contracts. Customer is more than welcome to pursue refinancing options outside of the finance company. In summary, the balance owed on the contract is less than both the original sales price of the car and the original amount financed. Any increase in the balance due is the result of the force placed collateral protection insurance earned during the period that customer did not have insurance. Finance Company did not harass or threaten customer at any time. Finance Company helped the customer avoid repossession of her vehicle when she failed to have the required insurance coverage. Finance Company has also complied with all of the customer’s wishes regarding not contacting specific references and her place of business. As the customer’s account is currently in good standing she is a good position to explore refinancing options through other companies as this company is not licensed to refinance contracts

Finance Company is in receipt of Customer’s complaint.  Customer entered into a Retail Installment Contract and Security Agreement with Dealer when she purchased her auto on February 26, 2013.  Dealer subsequently sold this contract to Finance Company.  The above mentioned contract is...

a no grace period contract.  The Customer is due on the 28th of the month.  Customer is also required to carry insurance.  The insurance requirements are stated in the contract.  Failure to carry the specified insurance is a breach of contract.  In an effort to cure the breach of contract and avoid repossession, Finance Company has the right to purchase Collateral Protection Insurance for the vehicle.  On October 26, 2015 Customer failed to provide adequate proof of insurance.  Multiple letters were sent to Customer advising her to provide proper proof of insurance.  Customer failed to do so and a policy was purchased on her behalf on October 26, 2015.  A copy of the policy was also mailed to Customer.  Customer provided proper proof of insurance on February 9, 2016.  A refund for the unused portion of the policy was credited to her account.  However, Customer remains responsible for the portion of the policy earned between October 26, 2015 and February 9, 2016.As stated above, Customer’s payment was due in the office on May 28, 2016.  Customer did not call to advise Finance Company that her payment would be late nor did she request an extension.  The payment was not received on May 28, 2016.  The first courtesy call regarding the delinquent payment was made on May 31, 2016.  Customer failed to answer or return any calls regarding the delinquent payment.  Finance Company received a money order in the amount of $291.00 on June 9, 2016.  This was a partial payment and did not advance the account.  Finance Company again attempted to contact Customer regarding the remaining amount due on the account.  Customer did not respond to any attempts to reach her until June 14, 2016.  Customer had a long conversation with a Customer Service Supervisor on June 14, 2016.  During this conversation Customer was argumentative and spoke over the Supervisor.  No one yelled at or harassed Customer at any time.  The Supervisor reviewed Customer’s payment history with her and also explained the insurance situation again.  Supervisor offered to work with Customer regarding the remaining $194.08 due on the account for May.  The Supervisor offered the Customer the opportunity to make the minimum payment due to cure delinquency and extended the remaining balance to the end of the month.  Customer took advantage of this offer and paid the minimum amount due on June 15, 2016.In summary, Customer was not yelled at or harassed.  The Customer was already speaking to a Supervisor.  Finance Company is more than happy to work with Customers.  However, Customer must communicate with Finance Company in order to appraise Finance Company of her situation.  Customer failed to communicate with Finance Company.  She also failed to make her regular scheduled payment.  Finally, Customer was not “trapped…into (a) horrible loan contract.”  She freely entered into this contract with the Dealer she originally purchased her auto from.  The Dealer subsequently sold the contract to Finance Company.

Finance Company sincerely apologizes for Customer’s negative experience.  Finance Company sends Customer’s statements a minimum of 10 days before the Customer’s payment is due.  Customer’s statement for April was mailed on March 20, 2017.  Customer’s payment is always due on the first...

of the month.  As the Customer has had repeated problems receiving her statement, Finance Company has mailed Customer 6 payment envelopes.  If Customer does not receive her statement she may call the office prior to her due date to confirm the amount owed and mail it in one of the extra payment envelopes provided to her.   Customer may also make her payment over the phone.  If she chooses to do so she will be charged a fee by [redacted] for using their service.  Finance Company does not charge a fee to make a payment. Once again, Finance Company apologizes for Customer’s negative experience.  We value her and all of our customers’ business.

Customer entered into a Retail Installment Contact and Security Agreement with auto dealer onFebruary 9, 2012. The contract was subsequently sold to Finance Company. Customer’s due date is the10th of each month. This is a no grace period contract. Failure to pay an account by the due date resultsin...

the account being in default. From March 10, 2012 (date first installment was due) through July 31,2015 Customer has never made a payment on or before the 10th of the month. Every payment since theinception of the contract in February 2012, with the exception of the required August payment which isthe basis of this complaint, has been late. Failure to make a payment by the due date has resulted inCustomer being in default every single month. Additionally, Customer has bounced four paymentsduring this time period. Bouncing a check is also an event of default. Finance Company is affordedcertain remedies any time a customer is in default. The remedies are clearly outlined in the contractunder the section entitled Remedies. The issue in question deals with the following remedy:              We may require you to immediately pay us, subject to any refund              required by law, the remaining unpaid balance of the amount financed,              time price differential and all other agreed charges.Additionally, it should be noted that the contract states that              By choosing any one or more of these remedies, we do not give up our              right to later use another remedy. By deciding not to use any remedy,              we do not give up our right to consider the event a default if it happens again.Customer was in default when she failed to make her June payment by the 10th of the month. Customerattempted to pay her June 10, 2015 payment on June 29th. This payment was returned for insufficientfunds on July 6, 2015. Finance Company worked with Customer by allowing her 48 hours to make thepayment that was returned good. Customer paid her June 10, 2015 payment on July 8, 2015. In aneffort to assist Customer, Finance Company agreed to a payment arrangement which allowed theCustomer to make her July 10, 2015 payment on July 29, 2015. It is company policy that any customerwho had a check returned for insufficient funds may not make a payment with another check for aminimum of three months. Customer was advised that she would not be able to make a payment usinga check because she had bounced her June 2015 payment.Finance Company called customer on July 30, 2015 at approximately 3 p.m. to take Customer’spayment. Customer advised Finance Company that she was walking and would have to call back in 15minutes. Customer called back at approximately 4:30 p.m. and was granted another extension whichlasted until 3 p.m. on July 31, 2015. Customer failed to keep this arrangement. At the close of businessJuly 31, 2015 Customer’s account remained in default and was transitioned to Review/Recovery. OnAugust 3, Customer called to make her payment. Customer was advised once again that she was indefault. Finance Company was within its right to demand immediate payment of any unpaid balance(see above quoted remedy). However, in an attempt to continue to work with Customer, FinanceCompany only required her to immediately make her past due payment as well as her August payment.Finance Company was perfectly within its right to make this request as the account was in default.Customer mentions that Finance Company wanted to repossess her vehicle in this complaint. FinanceCompany never mentioned the word repossession. Finance Company merely asked the location of thevehicle as Customer stated it was in the shop where it had been for two months. The SecurityAgreement portion of the contract clearly states the following:              You will keep the Property in your possession and in good condition and repair. You will              use the Property for its intended and lawful purposes.              Except when in use, the Property will be located at your address set forth in this              Contract.Customer’s failure to provide the location of the vehicle is another event of default. Finally, Customercalled back and impersonated an attorney. When the Customer Service Representative advisedCustomer that she knew she was the Customer and not an attorney Customer changed her story statingthat an attorney was on the line as third party. Customer then used profanity towards the CustomerService Representative and the call was ended. Customer called back and paid the July and Augustinstallments of her contract. Her account no longer delinquent.In summary, Customer’s account is continuously in default. Finance Company is afforded certainremedies when an account is in default. Finance Company was within its rights to request more thanthe Customer’s past due amount as her account was in default. Customer was not allowed to pay with acheck as she had recently bounced a check. Finance Company worked with Customer throughout themonth (as it does every month) in an effort to cure her delinquency. Customer failed to cure the defaultby the end of the month. Another event of default occurred when Customer failed to advise FinanceCompany as to the location of the car. Customer has still not advised Finance Company where the car islocated or the condition of the unit. At no time was the Finance Company “mean” or “rude” toCustomer. Customer used profanity towards the Customer Service Representative. At no time didFinance Company act as a “con artist.” Customer impersonated a party other than herself when sheclaimed to be an attorney.Finance Company will continue to work with Customer moving forward. Customer is requested to makeall remaining payments in a timely manner and to avoid further events of default. Additionally, FinanceCompany requests Customer not use profanity when speaking to its employees and not impersonateany third parties. Finance Company values all of its customers and looks forward to continuing aprofessional relationship with Customer.

I am rejecting this response because:Because my August payment was not when I called to make a payment. This practice is not exceptable. Everyone has issues. It's not like I was 2 or 3 months behind. This company was audited for a reason. I received a letter about this. Every review online complains about how awful this company is. And their workers are just as bad. They are rude and very disrespectful. They never work with u on anything. They act as if no one has a life and we are here to cater to them. One thing I do know I am very happy that my payments are just about finished and I will never deal with them again. Just got an auto loan from a bank for my daughter less than 8 months ago. If I were so happy with this company I would have gotten another loan from this company but they have left a bad taste in my mouth along with hundreds of others. Next time someone is less then 30 days late with a payment they should not be allowed to request the following month when obviously they are having financial issues. I do believe they do that to get extra money out of people. This is why u are suppose to report it to credit bureaus. Not threaten to repossess a car even when the purchaser is calling to make a payment. This is bad business. They can write up what ever they want. And this goes to show u how many times they have never worked with me. The women especially are mean and nasty. Stop trying to repossess clients vehicles. And profanity wouldn't be used if u were a kind person. I deal with patients everyday and not once and I mean or rude with them. I can not wait until this contract is over. I even asked 3 different people to work with me about the repossession and not one of these women would do that even though I was calling to pay 350.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]