Aspen Heights

Ms. [redacted] We apologize you feel our team has not effectively responded to your concerns. Aspen Heights is committed to providing consistent world-class customer service. We have followed our policies and procedure regarding residents moving out. However, if you believe any charges...

are invalid, we welcome the opportunity to discuss this matter further with the resident to better understand their concerns. The team in San Marcos has prevously reached out to your son regarding this matter and will be reaching out to you shortly, please direct any additional concerns to them. Best, Aspen Heights

The consumer signed a lease.  Everything we have is online.  We switched to paper leasing while we were switching to a new type software.  Our leasing was online the time [redacted] signed.  We invited them to e-sign the document.  The company we use does everything for...

us.  The customers go in and sign their names and there is an authorization code they must enter.  They were not evicted and never moved in however, they did sign a lease.  We have a 48 hour cancellation period on our leases, but we have nothing on this particular case.

Ms. [redacted], We apologize you feel the on-site office is not being responsive to your needs. Unfortunately, that office is the most apt to assist you with questions regarding your guarantor obligations and your daughter's lease. Because of this hectic time, the on-site management office may be...

more responsive via email. To address a couple of your concerns generally, a lease may not be terminated for any reason and the guarantor obligation remains effective if the lease is renewed. After the initial 48hour-grace-period has passed, the only way to remove your daughter's lease liability (and your own guarantor liability) is to reassign the lease to another lessee. You (as Guarantor) and your daughter (as Tenant) are responsible for all lease obligations--including finding a reassignment, paying a reassignment fee, and continuing to pay rent and other charges until such reassignment is completed. Please review the lease documents and guarantor forms to find specifics on reassignments and liabilities.Please reach out to your on-site management team to discuss further specifics. Best, Aspen Heights

[redacted]
[redacted]
[redacted]
[redacted]
Hello![redacted] can contact us with further questions. We are no longer responding through Revdex.com. Thank you!Best,Kristy Kristy B[redacted]General Manager-Aspen Heights Fort Collins[redacted]
[email protected]